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Farmingdale, NY
April 25, 2014

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Alen Dorros

* ***** ***** ****

Old Bethpage, NY 11804



Technical systems analyst with extensive experience supporting users of

complex systems and applications in law firms, non profits and several

other industries. Performed data base administration tasks in addition to

extensive experience training users, supporting systems migrations, design

and development of networks and customer liaison to major corporate IT


Systems Experience

Microsoft Server: 2000-2003, Manage all aspects of server infrastructure

and migrations including maintenance plans and scheduled tasks

Microsoft SQL Server 2000, 2005 & 2008 R2 and Sybase 5.5, 7

Software Products: Lotus Notes, Rhythmex Web design software, Abode

Acrobat, Crystal Reports, Westlaw, WestKM, OmniPage OCR, Dragon

NaturallySpeaking, Microsoft Word, Excel, PowerPoint, Citrix, Terminal

Services, AnyConnect, VMware

ISA server for WestKM

Legal Software: ProLaw, Perfect Practice, Legal Solutions, Hot Docs

System Administrator: Windows platform.

Desktop imaging solutions, configurations, standardizations, and management

including OCR

Database design and implementation, SQL, Btreive, Access

Department trainer for ProLaw

Programmer in Visual Basic, Crystal Reports & Microsoft SQL Server DTS and


LAN wiring and configuration, Network design.

Systems technical support, and customer liaison for IT departments

Work History

Independent Consultant


Consultant for Legal Case Management Software including Prolaw, Perfect

Practice and CaseAware

Systems Analyst

Feb 2013 - March 2014

Peter T. Roach & Associates P. C., Syosset, NY

Database Administrator for Perfect Practice

Designed Timelines and workflow for Foreclosure, Evictions, Bankruptcy


Automated document generation using Perfect Practice and Microsoft Word

Merge Codes

Handled all aspects of Perfect Practice Case Management Software including

setups, troubleshooting, design changes, training, documentation,


Extracted data from database for reporting purposes

Standardized firm on Word document templates and assembly of legal

documents such as pleadings, motions, correspondences using Perfect

Practice and best practices

Collections Software - Casetracker & Simplicity

Technical support for users

Migrated the firm to VMware from Desktops

National House Counsel Systems Analyst

Feb 1996 - Aug 2012

Chubb Group of Insurance Companies, Uniondale, NY

Systems Administrator for 12 independent in house counsel law firms

Migrated firms from in-house case management system to ProLaw adding

document management and knowledge management. Worked with vendor on data

mapping and implementation for all 12 sites

Database Administrator for 12 ProLaw independent environments

Handled all aspects of ProLaw Case Management Software including setups,

troubleshooting, design changes, training, documentation, migrations

Extracted data from all databases for monthly, quarterly and year end

reports in multiple formats

Designed stored procedures for reporting needs with in ProLaw

Migrated offices from Sybase 7 to Microsoft SQL Server

Setup Lotus Notes integration for ProLaw

Performed all stages of quality assurance testing of all software for legal

department prior to implementation.

Ran monthly and quarterly billing for all 12 sites

Trained all users on ProLaw and other departmental software

Design and develop network and system infrastructure

Opened five new offices with full ProLaw integration to the main office

Conversion of office from WordPerfect to Microsoft Office

Standardize office on products and equipment

Implemented Lotus Notes and multiple upgrade and migrations

Implemented Case management system ProLaw for practice management in all 12


Standardized office on Word document templates and assembly of legal

documents such as pleadings, motions using ProLaw and best practices

Implemented document management and knowledge management system

Implemented remote user access for anywhere access

Migrated and updated system from 95 to Windows 2000 to XP to Win 7

Migrated and updated ProLaw from version 7 to version 11.12.5 including all

testing to ensure a smooth transition

Department technical support for 200 users

Department liaison to Chubb's IT department

MIS Director

1982 - Feb 1996

New York City Partnership, New York, NY

. Managed all aspects of MIS Department for a major not for profit


. Hardware - IBM System 32, System 34 and Novell Network

. Software - Developed in-house Accounting Systems including Accounts

Receivable, Accounts Payable, General Ledger & Contact Database.

Designed Software for job placements for a non-profit Summer Jobs for

Youth Program.

. Technical support for all users


Control Data Institute

Computer Programming Certificate

Queens College

Accounting Major


Microsoft Access, Excel & PowerPoint

Crystal Reports

ProLaw Courses

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