Customer Service Manager

Denise Dearing

*** ****** **** ****, ******, SC *9153

Main: 803-***-****

Alternative: 803-***-****

Email: ***********@****.***

Objective

To secure an accounting position that would allow me an opportunity to incorporate my accounting, analytical, customer service,

clerical skills, and educational accounting knowledge to add benefit to an organization.

EDUCATION

Graduate, Medical Coding and Billing Specialist Course, U.S. Career Institute Fort Collins, CO 2013

Bachelor of Science in Business Administration, Accounting Major, University of South Carolina Columbia, SC 2008

EXPERIENCE

2006–Present

Volunteer, Accounting and Bookkeeping Tutor, Sumter, SC

Tutors college students in basic accounting and bookkeeping.

Tutors basic accounting and bookkeeping principles to include how to make journal entries, income statements, and balance

sheets. This leads to 90% of students to pass their accounting classes with at least a C or better.

Store Manager, Jordan Oil Company Hot Spot, Sumter, SC 2014-Present

Operates the store in accordance with corporate guidelines to assure proper accounting methods are used.

Operates store while accurately performing all of the store's accounting including payroll and accounts payable.

Store Manager, GPM Investments Young’s Food Stores, Sumter, SC 2009–2014

Operates the store in accordance with corporate guidelines to assure proper accounting methods are used and maximum profits a re

obtained.

Utilized streamlined checks and balances to ensure accurate daily and monthly accounting/billing reconciliation.

Accurately entered in all invoices in the accounting system with their correct costs and quantities for each vendor and ensures

the vendors are paid on time. This lead to the company paying the ven dors during the discount period to save money.

Researched accounting records for information relating to cash, invoices, packing slips, purc hase orders, delivery receipts,

payments, credits, or other matters related to the operation of the store.

Conducted audits after monthly inventory counts to ensure that the inventory is counted and booked correctly to the home

office’s accounting department. This ensures that accurate accounting of the inventory’s overages and shortages are correct.

Performed weekly pa yroll for up to seven employees; reviews time sheets to ensure accurate compensation.

Maximized profits of store to over $84,000 net income by managing all sales, controllable expenses, cost items, and the loss

prevention that affects the profitability of the store.

Dairy Department Manager, Walmart, Sumter, SC 2009

2006–2009

Grocery Inventory Control Specialist, Walmart, Sumter, SC

Demonstrated exceptional customer service to maintain customer’s loyalty in department by increasing business traffic via minimizing

the shrink, ensuring accurate inventory levels, and providing quality customer service .

Drove the achievement of financial goals of $4 million in sales by managing the Customer Inventory Flow & SWAS planning.

Monitored work area for signs of sh rink and potential security risk to cut down on shrinkage costs.

Ensured proper company policies are followed on the rotation of the products in order to not have out -of-date products to

ensure low shrink levels. Also, ensuring the job duties performed by person in the Grocery ICS position did this.

Maintained well -stocked shelves for the customers by placing inventory orders 2 -3 times a week, investigating why the product

was not in the store, and correcting the problem.

Handled customers by effectively answering questions about merchandise, locating merchandise, and checking the system to

see when merchandise would be on hand. When needed, personally called the customer to let him or her know the merchandise

had arrived. This led to customer loyalty.

2005–2006

Sales Associate, Griffin Pools & Spas, Sumter, SC

Provided quality customer service while selling low-end to high-end merchandise.

Gained customer loyalty by demonstrating in -depth knowledge of products, services, financial paperwork, and contracts. This

lead to a 50% increase in high-end merchandise sales.

Maintained accurate customer contract information and prepares contracts in an efficient, timely manner.

Completed necessary documentation for financial institutions on contracts.

Logged payments into the correct accounts receivable and receipt books which keeps customers files up to date.

Went above and beyond job expectations; called and reminded customers of contract due dates to reduce number of outstanding

contracts.

IT SKILLS ■ 45-60 WPM ■ Microsoft Office 2000 and 2003 ■ Microsoft Word, PowerPoint, Excel, and Internet Explorer

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