Manager Customer
Resume:
Benton, KY ***** (***********@*****.***)
Brad Nicholls
Summary of Skills
Strong in transportation logistics and planning, revenue growth, efficient operational performance,
recruitment and retention, workforce management, written and oral communication. Also, high energy
self-starter, highly organized, able to multi-task and troubleshoot in fast paced environment. Consistently
exceeds company and customer standards for on time deliveries and safety. Proficient with DOT
regulations, AS400 computer tracking system, TMW, Microsoft Word, Office, Excel, 10 Key and
PowerPoint.
Experience
BBC Trucking 2013- Present and from 2007-2011
Terminal Manager of Calvert City, KY representing Mawson & Mawson and Kaplan Trucking
Working with well established trucking companies who have more than 1000 trucks nationwide. Gross
revenue in freight averaging $1.4 million annually. Primary responsibilities include revenue growth and
driver recruitment/retention. Day to day responsibilities include contract negotiations for customer
accounts and locate/negotiate backhaul for company drivers to reduce empty miles. Oversee accuracy of
account receivables, dispatch and track loads to exceed customer needs, facilitate regular safety meetings,
and inspect equipment/freight to insure the highest level of safety. Broker loads to help customers achieve
their goals. Developed and incorporated my 10 point scale to assure broker carriers meet the standards to
deliver load legally and safely. Personally meet face to face with all customers on a regular basis to
maintain relations..
Cryogenic Transportation 2011-Present
Terminal Manager (3 terminals)
Oversee 20 employees. Hire/train/terminate employees. Maintain and repair all equipment. Enter
payroll, conduct safety meeting, log audits, ride alongs. Schedule and pay vendors for work completed
on equipment. Exceeded company revenue forecast by 46%. On time delivery 96%. Less than 3 percent
payroll errors for all three terminals. On call 24/7.
BBC Trucking 2007-2011, same as the first one.
PGT Trucking 2005-2007
Regional Manager
Oversee terminals in Calvert City, KY and Clarksville, TN
A well established trucking company with more than 1100 trucks nationwide. 20 trucks domiciled in
Calvert City and 25 trucks in Clarksville TN. Key responsibilities included growing revenue, improving
driver retention, and achieving optimal operational performance at both terminals. Responsible for driver
and office staff payroll and corresponding quarterly taxes. Through successful driver retention initiatives
driver turnover declined to 25% and each terminal subsequently achieved a 98% on time delivery rate.
Implementation of a solid customer retention strategy led to increased business, making our terminals the
preferred vendor for our largest customers.
Paschall Truck Lines 2000-2005
Coordinator for Murray, KY terminal
A well established trucking company with more than 1500 trucks nationwide. Responsible for routing,
payroll, scheduling and performance appraisals for 200 trucks and 2 fleet managers. Managed trailer
allocation/rotation and location. Track out of route miles along with drivers scheduled time off. Insure
loads are picked up and delivered per customers request at the highest level of safety.
Fed-Ex Ground 1996-2000
Night manager for Sikeston, MO terminal
Exceeded company standards for accurate/timely loads. Responsible for getting inbound trucks unloaded,
segregated and shipped out to appropriate cities. Responsible for hiring, termination and performance
appraisals of employees. Managed payroll, OS&D, hazmat, high value packages and customer
complaints. Supervised performance and efficiency of package handlers and drivers.
United States Navy 1986-1990
Honorable Discharge
Responsible for efficient operations of airport terminal to assure on-time safety inspections,
troubleshooting mechanical failures with aircraft, and maintaining accurate communication in and out of
terminal. Worked for three years as jet mechanic and spent 18 months in flight logistics. Held top secret
clearance to set up missions with the appropriate staff, assuring that pilots and staff had the available
flight hours and down time to complete the scheduled mission. Calculated fuel, transit time, and payload.
Set up hotels and ground transportation.
Education
Mid-Continent College Business Management
2007-2011
Volunteer Experience
Big Brother Big Sister Program
1995-1999
Marshall County Soccer Association
Coach
2002-present
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