Customer Service Real Estate

**** * ***** ****** . *********, Ohio *****

Phone 216-***-**** . E-mail *********@*****.***

Sarah Masson

Objective

To obtain a position where my organization,

communication and management skills will be utilized

to their fullest potential.

Education

2001 Hondros College

Independence, OH

Studied Real Estate

1998 - 1999 Cuyahoga Community College Parma, OH

Majored in business management with a minor in

accounting

1995 - 1998 Lakewood High School

Lakewood, OH

Work experience

05/2011 - present Fast Appraisals

Cleveland Heights, OH

Office Manager

Manage the daily operations of a residential

appraisal firm. Create scheduled for appraisers and

dispatch as necessary, process new appraisal orders

by researching transfer history, prior listing

history and zoning ordinances, create invoices and

following up on payment/collections from vendors,

reconcile vendor disputes and marketing to obtain

new clients, order office supplies and manage

internal employees. Type appraisals. Review

appraiser files and notes and verify accuracy in

appraisals.

01/2008 -05/01/2009 ERA Rath, Realtors

Rocky River, OH Director of the REO Division

In charge of the day to day operations of the

foreclosure division of a major real estate firm.

Duties include: managing 10+ employees daily,

coordinating schedules and field inspections,

customer service, interaction with buyers and

sellers, document preparation and review, phones,

filing, reviewing accounts to manage our vendors and

billing, AP/AR, purchasing office supplies, print

and internet advertising and the overall growth of

our division. I also entered all of our listings

into the MLS system and into several other websites,

coordinated turn on/shut off times with utility

companies, followed up with all parties involved on

pending files to ensure a timely closing. I was also

one of 5 local broad listing brokers for the HUD

contract in Northern Ohio.

01/2006 - 01/2008 ERA Lentz Realtors

North Royalton, OH

Executive Assistant

In this position I managed employees inside the

office as well as several independent contractors

for a large real estate office. I also maintained

vendor relations through constant follow-up and

consistent results. I managed the day to day

activities which included attention to detail and

exceptional customer service, filing, faxing,

ordering supplies, travel arrangements, meetings,

answering phone calls, dispatching vendors to

properties as needed to perform maintenance and

follow up of said maintenance, input vendor invoices

and kept track of them weekly to verify payment on

accounts. I submitted the buyer's offer's to the

bank and followed up on counter-offers and all

documents for pending transactions. I also followed

up lenders and title companies weekly on all pending

files and entered new listings in the MLS system. I

worked directly with several vice presidents at

Fannie Mae and Freddie Mac while in this position.

03/2004 - 1/2006 WB Marketing

Parma, OH

Customer Service Representative

We were manufacturer's representatives for

commercial foodservice equipment. We worked directly

with the manufacturer and sold equipment into local

dealers. I started at this company working at the

front desk where I greeted customers, answered

multiple phone lines, filed, faxed, input invoices

and reconciled accounts and compiled sales reports

as necessary for management. I moved up to the

customer service department where I performed quotes

for dealer jobs based on submitted drawings and

specifications, I also worked on selling our line of

products. I was in charge of several major national

chains as well as one very large purchasing co-op

and all of their purchasing.

.

11/1999 - 02/2003 ERA Rath, Realtors

Rocky River, OH

Executive Assistant

In this position I worked directly for the

broker/owner of our company as his personal

assistant. I screened all calls and emails, greeted

customers, hosted open houses, handled incoming and

outgoing mail, answered client questions, faxed,

filed, wrote up and reviewed contracts. I also took

care of all of our print advertising and ordering of

office supplies and made all travel arrangements and

organized meetings/continuing education

classes/seminars. In this position I learned to work

independently and efficiently without direct

supervision.

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