Customer Service Quality Control

bio[pic]

CAREER OBJECTIVE

I am a biomedical scientist who recent graduate with three year laboratory

experience and combined studies with working and other commitments. In

achieving this, I have shown myself to be a self-motivated individual that

is dedicated and able to work with own initiative or as part of a team,

knowledgeable and determined to progress and develop. I possess excellent

verbal and written communication skills and am able to relate to a wide

range of people, as proven by my varied work experiences.

Personal Statement

I am a well-motivated and energetic individual who possesses good

interpersonal skills and the ability to communicate effectively on all

levels within an organisation. Can participate effectively into teamwork

and use own initiative when required. A flexible individual who enjoys the

challenges of meeting deadlines and targets.

Education

University Of Salford, Manchester

2010 - 2013

Biomedical Science BSc (Hons) Third Class

1st Year subjects include

. Human Physiology

. Genetics

. Cell biology

. Skills for scientists

2nd Year subjects include

. Medical biochemistry

. Pathophysiology

. Biomedical research Skills

. Clinical genetics and Immunology

. Haematology and transfusion

. Human Physiology

3rd Year subjects include

. Applied Biomedical Science

. Medical and public Health Microbiology

. Cell Pathology

. Clinical Immunology

. Drug and Disease: Sci Principle Therapy

. Final Year Project : Sleeping Sickness in Africa

Practical skills gained during my degree

. Testing human samples such as blood, tissue, urine, cerebrospinal,

faecal material for enzymes, hormones and other constituents.

. Analysing cell cultures grown from tissue samples and identifying

blood groups.

. Working with computers, sophisticated automated machinery, microscopes

and other hi-tech laboratory equipment.

. Preparation and identification of nucleic acids, protein isolation and

separation by gel filtration, molecular modelling and computer

analysis of kinetic data. Use of a haemocytometer, microscopic

investigation, aseptic technique and bacterial isolation and

cultivation.

. Cell breakage, ELISA, immunoassays, spectroscopy, enzyme assays,

protein purification, gene cloning, gas chromatography, HPLC and

microscopy.

. Well versed in sterile microbiological techniques allowing for the

maintenance and growth of bacterial and yeast cell cultures, UV

mutagenesis, western blot analysis, agarose gel electrophoresis, SDS-

PAGE, DNA and RNA extraction and spectrophotometry. These were all key

skills I had to master for my final year project

. Maintaining and updating professional knowledge and taking

responsibility for continuing professional development (CPD).

. Implementing quality control procedures (both internal and external)

to maintain accurate results.

. Using information technology to accurately record and analyse data,

write reports and share results.

Skills

. Personal Organisation and Time Management

Learnt the importance of prioritising competing demands at busy times by

setting myself achievable goals as well as to delegate organisation of

training rota to other members of the badminton team when I had academic

deadlines to meet.

Teamwork

I have successfully undertaken various team projects within both academic

and non-academic environments.

Communication

Oral communication skills expressed in presentations and in talking to the

general public. Writing skills developed with essay writing. I also was a

member of the editorial team for a school science newspaper.

As a sales adviser at BHS, I had to demonstrate knowledge of the different

types of items sold and their uses, to be able to respond effectively to

customer queries.

My degree course greatly enhanced my written and verbal communication

skills due to the many presentations, assignments, posters, essays and

projects required.

Willingness to learn

I am keen to develop my understanding and acquire new skills through

employment.

Problem solving

I have the ability to problem solve, tested with continuous problem solving

exercises given as assessments, which may require mathematical analysis and

evaluation.

Computer skills

Knowledge and experience of Windows 7, MS Word, MS Access, using email and

the Internet

INTEREST AND LEISURE

Constantly evaluating, reflecting on constant changes occurring in the

fashion industry. Travelling and exploring different cultures, Egypt, Kenya

and Somalia. Reading book and magazines; such as Vogue, Look, Elle and

Glamour. Swimming, jogging and keeping fit.

Work Experience

ASDA Store, Manchester 17th August 2008- present (Experience)

Duties: Operating the till, Assisting Customers with purchases. Ensuring

the department is clean and tidy, giving a high quality of customer

service, organising the stock.

Call Centre- (Sale Adviser) Manchester 8thJanuary2011-14th November 2011

Duties: Providing advice, information assistance to callers, attempting to

resolve all enquires all enquires on first contact with the callers, making

sure that all telephone calls are answered properly, dealing with

customer's queries, requests, orders or complaints, involved in processing

orders, forms and applications.

Body Shop - Andale Centre, Manchester, 5th May 2012 - 19th may 2012

(Two weeks work experience)

Duties: Offering great customer service and advising customers about the

products Stock control and delivery checking, Assist with merchandising

products, Stacking stock and ensuring good presentation

References

Lecturer/Project Leader: Dr Geoff Hide

Office Location: Peel Building

Room G53

University of Salford

The Crescent

Salford

M5 4WT

Tel: 016********

E-mail:*.****@*******.**.**

Amira Salah

45 Thelwall Avenue Fallow Field M14 7EP

016*-***-****, 078******** ******-***@*******.**.**

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