Customer Service Manager
Resume:
JEFFREY RAPOPORT
**** ** **** ***. **** Lauderdale Fl 33309
954-***-**** *************@*****.***
I am seeking a full-time and long term position with an established company that will utilize
my skills, allow me to capitalize on my strengths and encourage me to continue to learn and
grow as an employee. I am an excellent communicator, a self-starter, a team player and well-
organized under any circumstances.
SOFTWARE EXPERIENCE/ ACTIVE KNOWLEDGE
Quickbooks 2010-2013, Peachtree 2013, Quicken, ADP Payroll Software, SEO, Wordpress,
AdWords, Microsoft Excel, Outlook, Internet Explorer, Power Point, and Word Perfect.
EXPERIENCE
November 2013- Present Greyline Transportation
Nashville, Tennessee
Title: Operations Manager
Contact: Russell Brushear
Greyline Transportation is a company that charters tours and provides transportation throughout
the
United States.
My duties included, but were not limited to:
• Managing the operations in the dispatch department. Overseeing and responsible for over
• Scheduling Routes
• Responsible for all busses to be operational and having service provided to the ones
• Daily and nightly reports are made for management for review
• Monitoring hours and reviewing for payroll
200 drivers and 10 dispatch employees
needed
April 2011- October 2013 US Auto Transportation and Logistics
Pompano Beach, Florida
Title: General Manager
Contact: David Crupi
US Auto Transportation and Logistics is a company that provides families and Military to be able
to
transport the vehicles.
My duties included, but were not limited to:
• Managing and overseeing every department including sales, dispatch, customer service
• Closing possible prospects for the domestic and international market
• Overseeing our trucks we use are A rated, licensed, bonded and insured
• Contacting trucking companies to provide the customer a great experience
• Worked and maintained the internet marketing
• Recruiting and training all staff employees
• Reviewed and submitted payroll to accounting
• Processed credit card payments
and accounting
August 2009- April 2011 Allied Auto Transportation
Fort Lauderdale, FL
My Title: Manager
Contact: Eric Crafton
Allied Transportation is a company that provides families and Military to be able to transport the
vehicles.
My duties included, but were not limited to:
• Managing and overseeing every department including sales, dispatch, customer service
• Closing possible prospects for the domestic and international market
• Overseeing our trucks we use are A rated, licensed, bonded and insured
• Contacting trucking companies to provide the customer a great experience
• Worked and maintained the internet marketing
• Recruiting and training all staff employees
• Reviewed and submitted payroll to accounting
• Processed credit card payments
and accounting
June 2008 – August 2009 Citi Financial
Dania, FL
My Title: Loan and Collection Specialist
Contact: George Sloan
My duties included, but were not limited to:
• Provided customers with mortgage and auto loans
• Ran applications and background checks for each potential prospects
• Serviced customers on a daily basis
• Provided supplement insurance
• Ran checks for credit card approvals
• Made calls for collections and also maintained follow up calls
• Took payments over the phone
May 2007- June 2008 JP Morgan Chase
Fort Lauderdale FL
My Title: Personal Banker
Contact: Erica Bradshaw
My duties included, but were not limited to:
• Canvassed new customers
• Set up and advised all new customers of financial planning
• Opened all new cliental, customers and business checking and savings accounts
• Providing new and existing clients credit cards, reward debit cards, 401K’s, IRA’s,
• Customer Service
investments and mortgage referrals
EDUCATION
American Heritage Preparatory High School- 1999-2003
Palm Beach Community College- Associates Degree 2003-2005
Awards
JP Morgan Chase
• Certificate in Business development and financial planning
• Sales award for ranking 13th
the district
*Additional professional and/or personal references upon request.
Contact this candidate