Project Service
Resume:
Abid Syed K.
Citizen: USA/Canada
Irving TX, 75062-5033
United States of America
+1-630-***-**** [Res]
+1-469-***-**** [Cell]
*********@*****.***
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My Profile
A results-driven and business-savvy consultant with more than a decade of experience in Information and Communications Technology (ICT), IP
Telephony, voice networks and mobile telecommunications. Expertise in assessment, design and implementation of solutions inclusive of and not
limited to IT/telecom infrastructures, enterprise architectures and lately mobile applications and services. Hands-on knowledge in varied tools and
technologies besides exposure to standard frameworks and applying these in context of market trends towards project milestones and deliverables.
Experience
Company: DTCC, Dallas, USA
Client: CIO
Project: N/A
Role: Sr. Technology Architect
Duration: Aug/2013 – Present
Job Description:
Responsible for the evaluation, design and implementation plans for all technology solutions related to specific business requirements within
enterprise infrastructure. A strong foundation in enterprise IT/telecom architectures across – IP collaboration solutions (IPT/UC/Lync), data/NAS
transport, virtualized server/desktop environments, routing/switching, security, Quality of Service (QoS), LAN/WAN, network optimization and
multimedia (voice/video) technologies among others. Also responsible for implementing advanced network security features and researching and
responding to vulnerability threats besides excellent documentation skills and an ability to expertly present designs and solutions to management.
Accomplishments: In less than 6m of joining DTCC, came up with a global infrastructure strategy focusing on the integration of voice, video, collaboration, data
and related platforms, systems and applications post- recent merger/acquisition of Omgeo by DTCC that was well received by management.
Company: Ericsson, Riyadh, KSA
Client: Mobily, Riyadh, KSA
Project: Mobile Advertisement Upgrade (MAU)
Role: Engagement Lead/Architect
Duration: Jan/2013 – Jun/2013
Job Description:
The Mobile Ad Upgrade (MAU) project is an initiative by Mobily to increase customer loyalty by offering FREE mobile Internet packages to users
who run out of credit or are on a targeted campaign list. As pre-sales lead for RFQ response; my role was inclusive of and not limited to:
(1) Study Request For Quotation (RFQ) and propose a High-Level Design (HLD), Statement of Compliance (SoC) and Work (SoW) documents.
(2) Meet with key client stakeholders to discuss RFQ, HLD, SoC and SoW etc.
(3) Clarify solution description and revise deliverables towards a deal closure.
Accomplishments: Initial deliverables accepted by the client and review discussions successful.
Company: Ericsson, Riyadh, KSA
Client: Saudi Telecom (STC), Riyadh, KSA
Project: National Numbering Plan (NNP)
Role: Pre-sales/Delivery Architect
Duration: May/2012 – May/2013
Job Description:
The NNP project goal as mandated by CITC is to alter the fixed line numbering range of telecom operators (incl. STC) from 9-digits to 10-digits to
potentially open up mobile numbering ranges. As pre-sales/delivery lead for client’s VAS group; my role was inclusive of and not limited to:
(1) Study Request For Proposal (RFP) and propose a solution description besides agreeing to the client’s Statement of Compliance (SoC) charter.
(2) Meet with key STC stakeholders to discuss, RFP, SoC and project timelines.
(3) Coordinate configuration of affected SDP architecture components (besides interfaces) with the other groups (i.e. OSS/BSS & core) involved.
(4) Build and test solution by delegating integration tasks to subordinate SEs.
(5) To sync with all internal teams and external vendors for potential launch of Region 1 (Riyadh) in mid-May/2013 and rest in mid-Aug/2013.
Accomplishments:
(a) High-level design (HLD), SoW and project plan approved as of Apr/2012 and Low-level design (LLD) completed and approved by Dec/2012.
(b) Successful cutover of Riyadh region from area code 1 to 11 mid-May/2013.
Company: Ericsson, Riyadh, KSA
Client: Saudi Telecom (STC), Riyadh, KSA
Project: Data SIM Migration Project
Role: Lead Solution Architect
Duration: Oct/2012 – Feb/2013
Job Description:
The Data SIM migration project is another number plan change project mandated by STC to alter a select range of about 1 million Data SIMs
(postpaid and prepaid) from an old 12-digit format (incl. country code) to the new 15-digit format to free up mobile ranges used by Data SIMs. As
lead architect for client’s Value Added Services (VAS) group from a service delivery point of view; my role was inclusive of and not limited:
(1) Familiarized self with RFP, HLD and SoW documents, triggered approval of deliverables and worked towards finalizing LLD with the client.
(2) Build and test solution by delegating integration tasks on various nodes like MSDP/JSP, EMM business logic and DBs to subordinate SEs.
(3) Synchronized with internal teams and external vendors for upcoming cutovers for postpaid (Feb 1st, 2013) and prepaid users (Feb 8th, 2013).
Accomplishments:
(a) High-level design (HLD), SoW and project plan approved as of Oct/2012 and Low-level design (LLD) completed and approved by Dec/2012.
(b) Successful activation of web redirection and SMS notification to all select users and project was completed on schedule by end of Feb/2013.
Company: Ericsson, Riyadh, KSA
Client: Saudi Telecom (STC), Riyadh, KSA
Project: IPv4-IPv6 Migration
Role: Pre-sales Solution Architect
Duration: Jan/2012 – Mar/2012
Job Description:
The IPv6 migration project deals with a phased migration of STC’s SDP framework from IPv4 to IPv6 due to the extinction in current pool of IPv4
address space available in the region and to also prepare the operator for future growth and interoperability with other migrating operators, service
providers and third-parties. As pre-sales lead my role involved:
(1) Study the general requirements of STC over IPv6 migration with respect to short-term/long-term readiness of their production environment.
(2) Discuss possible migration strategies with the STC VAS design team.
(3) Respond to the IPv6 RFP with a solution roadmap and transition plan.
Accomplishments: High-level design (HLD) proposing a short-term dual-stack approach along with Statement of Work (SoW) accepted by client as of Feb/2012.
Company: Ericsson, Riyadh, KSA
Client: Saudi Telecom (STC), Riyadh, KSA
Project: Wi-Fi Access Integration with SDP
Role: Lead Solution Architect
Duration: Aug/2011 – May/2012
Job Description:
The Wi-Fi Access project goal is to address both STC mobile/home end-users by providing a flexible range of Wi-Fi products at multiple hot spots
across the cities in KSA (via integration with SDP). As the lead SA for this solution my role is inclusive of and not limited to the following:
(1) Analyze STC’s current product limitations (scratch cards) and understand their business roadmap for professional/home business units.
(2) Study proposed high-level design (HLD) and detail technical requirements in a low-level design (LLD) incl., an authentication mechanism.
(3) Configure affected SDP architecture components such as MSDP, EMM, CRM-API, Subscription Manager, Fulfillment/Retry Engine etc.
(4) Build and test solution with peer System and Integration Engineers (SE/IE) and delegate tasks over the integration of various SDP nodes.
(5) Own the development of design, configuration and implementation deliverables and share potential risks, issues and concerns with Project
Managers besides accomplishments/milestones with key STC stakeholders.
Accomplishments:
(a) Low-level design approved in time and realization efforts are complete.
(b) Successful go-live of Wi-Fi service for STC’s HBU (home/business users) in May 2012; PBU (professional/business users) planned in 2013.
Company: Ericsson, Riyadh, KSA
Client: Saudi Telecom (STC), Riyadh, KSA
Project: Service Delivery Platform (SDP) / Service Provider Integration (SPI)
Role: Solution Architect
Duration: Jan/2011 – Jan/2012
Job Description:
The goal of this project at Saudi Telecom (STC) is to create a Service Delivery Platform (SDP) for mobile services only and the Service Provider
Interface (SPI) enhancements are an enabler for improved integration of third-party services providing a rich end-user experience. As one of the lead
SAs for this solution my role is inclusive of and not limited to the following:
(1) Analyze current SDP solution comprising of Ericsson products and STC customer adaptations and enhance SPI high-level design (HLD).
(2) Understand the business roadmap and document detailed technical requirements and implementation details in a low-level design (LLD).
(3) Provide updates to the SDP architecture with SPI components such as Service Portal, Subscription Manager, Fulfillment/Retry Engine etc.
(4) Counsel with peer junior Solution Architects (SA) and System Engineers (SE) besides regional development centers in Italy and Turkey and
delegate tasks over the integration of various SPI nodes and components.
(5) Own the development of design, configuration and implementation deliverables and share potential risks, issues and concerns with Project
Managers besides accomplishments/milestones with key STC stakeholders.
Accomplishments:
(a) Produced good high-level design, SoW and effort estimation followed by low-level design (incl. infrastructure and fault/performance mgt.)
(b) Supported other design initiatives related to service provider integration.
Company: Accenture, Irving, TX USA
Client: Time Warner Cable, New York, NY USA
Project: Mid-Market Product Strategy (incl. Managed IP/VPN Services)
Role: Strategic Consultant
Duration: Oct/2010 - Dec/2010
Job Description:
The goal of the Accenture Strategy team was to create a new product strategy (incl. Managed IP/VPN Services) for Time Warner Cable (TWC) to
reestablish TWC as a leading player in the US mid-market. My role as Lead Strategic Consultant was inclusive of not limited to the following:
(1) Analysis of TWC’s current state of affairs with its existing product portfolio of phone, cable/TV, Internet and wireless technology offerings.
(2) Market research to determine the competitive vendor landscape and their diversified portfolio of technology offerings in the marketplace.
(3) Recommendations on how to transform their business-class product portfolio with novel voice, data, hosted, backup and security offerings.
Accomplishments: A well received managed IP/VPN strategy that delivered use cases on connectivity, voice, data, remote access & security for TWC’s mid-to-
large business clients. The strategy included recommendations on extending their strong Ethernet (L2) solutions with IP/MPLS (L3) offerings.
Company: Accenture, Irving, TX USA
Client: Schneider Electric, Paris, FRANCE
Project: Contact Center Transformation (Business Case Development)
Role: Technical Consultant
Duration: Sep/2010 - Oct/2010
Job Description:
The goal of the Accenture Strategy team was to do a gap analysis for Schneider Electric over their current on-premise contact center infrastructure
spend globally vs. potential savings with a cloud-based contact center as-a-service capability provider. My role as Technical Consultant was to
provide possible architectural options to validate the business case and deliver a roadmap inclusive of and not limited to:
(1) Performing current-state analysis of Schneider’s contact center make-up globally and the hardware/software options under consideration.
(2) Create a functional/technical gap analysis template and a feasibility study on continuing down an on-premise vs. cloud-based offering.
(3) Select potential candidates (Live-Ops vs. Contactual) on their capability/feature criteria and perform an on-premise vs. cloud-based cost
comparison to supplement the business case and roadmap for Schneider Electric.
Accomplishments: A well-executed hybrid architecture recommendation with a phased-approach on moving from an on-premise to a cloud-based infrastructure
created interest from Schneider to have Accenture consult through project delivery.
Company: Accenture, Irving, TX USA
Client: Kaiser Permanente (RFP), Oakland, CA USA
Project: Unified Communications & Collaboration (UC&C) for Healthcare
Role: Communications Architect
Duration: Aug/2010 - Sep/2010
Job Description:
The goal of this initiative working with a team at Accenture Technology Labs (ATL) was to showcase capabilities offered by Cisco/Microsoft UC&C
technologies acting as a value-add for hospital/clinical ER teams. My role as UC&C Architect was to help with a demo to be presented to key
stakeholders at KP with responsibilities inclusive of and not limited to:
(1) Understanding business requirements on first-time reach over a single device via role-based communications of hospital/clinical ER teams.
(2) Enablement of scenarios that facilitate patient/clinician care, supported by team collaboration and centralized enterprise-grade management.
Accomplishments: Created a mock-up of integrated Cisco, Microsoft and other third-party technologies that showcased unified comm./collaboration capabilities.
Company: Accenture, Irving, TX USA
Client: State of California (C-IV), Sacramento, CA USA
Project: Contact Center IVR
Role: Lead Solution Architect
Duration: Oct/2009 - Jun/2010
Job Description:
The goal of the IVR project at C-IV (i.e., 4th consortium of the State of California counties) was to work with the Accenture Managed Services team
in enabling a transition from an aging Avaya-based IVR (locally supported at each county) to a Cisco-based (centrally hosted/managed) solution at
high availability data centers. As a Solution Architect for the IVR solution my role was inclusive of and not limited to the following:
(1) Analyze local IVRs (at each county) and propose a central design to help validate the business case satisfying key client requirements.
(2) Gather requirements post-definition of project scope and objectives and document business/technical requirements towards deliverables.
(3) Create new IVR architecture/call-flows; validating it as a robust centralized solution with disaster recovery, scalability & 3rd-party support.
(4) Counsel with peers and delegate tasks to analysts over integration of various IVR components by verifying comprehensive test scenarios.
(5) Own development of configuration and deployment guides with constant feedback/review with project management and key stakeholders. Also,
delegate creation of training guides for Managed Services team designated to operate, maintain and support the IVR solution for C-IV.
(6) Provide user training to C-IV admin/tech personnel at each county thus, helping transition from a local to a central service support model.
Accomplishments: Designed, implemented and tested a mock-up of the production data centers in the lab that shortened timelines during delivery by 4-6 weeks.
Company: Accenture, Irving, TX USA
Client: GMAC Financial Services, Detroit, MI USA
Project: Host-Based Access Control (HBAC)
Role: Security Specialist
Duration: Sept/2009 - Oct/2009
Job Description:
As part of the Accenture Security team; the goal of the Host-Based Access Control (HBAC) project was to work with client GMAC (an ex-
subsidiary of GM) towards a strategy to fill gaps in their Identity & Access Management (IAM) portfolio and comply with government regulations
to enable their transformation into a Bank Holding Company. My role as Security Specialist was inclusive of and not limited to:
(1) Post-briefing with the team; work as a liaison with key stakeholders on the client side to solicit necessary information to fill-in identified gaps in
the IAM proposal with respect to Host-Based Access Control (HBAC).
(2) Understand overall IAM plan and define project scope and reference documents towards a strategy to incorporate HBAC as an added service.
Accomplishments:
(a) Incorporated necessary changes to relevant project documents such as - Business Requirements Document (BRD), Systems Requirement
Specification (SRS), Application Design Document (ADD) and System Deployment Plan (SDP) in the context of HBAC; with constant feedback
with the project team and weekly reviews with key stakeholders. Also updated supplementary use cases and process diagrams when applicable.
(b) Created a project plan for HBAC as a phased approach comprising of design, build, testing, deployment and transition of the HBAC service
helping identify dependencies and anticipate milestones 2-4 wks in advance.
(c) Prioritized project tasks required for inclusion of Host-Based Access Control (HBAC) in the IAM proposal in sync with remaining activities and
coordinated efforts with rest of the team in bringing them to completion.
Company: Accenture, Irving, TX USA
Client: OfficeMax Inc., Naperville, IL USA
Project: Contact Center Business Development (RFP)
Role: Strategy Consultant
Duration: Aug/2009 - Sep/2009
Job Description:
The goal of this project was to work in collaboration with the management consulting (MCIM) and CRM teams on site with the client in helping
them come up with a strategy to transition from their aging and locally supported Avaya-based IVR to a centrally hosted/managed Cisco-based
platform called Unified Communications-as-a-Service (UCaaS). The infrastructure was deployed at Accenture/Cisco’s high availability data centers
with redundancy and full 24x7 support. As a Strategy Consultant on our team, my role was inclusive of and not limited to the following:
(1) Analyze current IVR solutions dispersed across contact centers and recommend a centrally managed contact center as-a-service strategy.
(2) Collaborate with MCIM/CRM teams to determine client requirements in detail with stakeholder Q&A sessions and understand how to map the
Accenture-Cisco Business Group (ACBG) model solutions to the same.
Accomplishments:
(a) Created architecture designs and call-flows to supplement the business case.
(b) Conducted bi-weekly reviews with Cisco Subject-Matter-Experts (SMEs) to validate the proposed architecture designs for the client with
constant feedback/suggestions from key stakeholders and concerned 3rd parties.
(c) Helped provide input towards the sample Bill-of-Materials (BoM) and cost-benefit analysis summary and relevant documents to include in final
deliverables for the contact center towards a Request For Proposal (RFP).
Company: Accenture, Chicago, IL USA
Client: Chief Information Office (CIO)
Project: IO - Vendor Management
Role: Stability Lead
Duration: Apr/2009 - Aug/2009
Job Description:
The goal of the IO - Delivery Vendor Management (VM) team is to act as a liaison between Accenture CIO and 3rd party vendors to support services
deployed by internal/external projects from a business, contractual, growth and support perspective. The operations and maintenance of the services
is handled by Accenture's O&M teams such as LTS (Local Technical Support), CIM-OC (Operations Center), E&D (Engineering & Development)
and TA&S (Technical Architecture & Standards). As Stability Lead for the VM team; my responsibilities were the following:
(1) Ensure bringing the IP conferencing solution (Cisco MeetingPlace) to steady state as it got adopted into the firm's production environment.
(2) Transition the business aspect of the solution to Accenture’s vendor management (VM) team and operation of the service to O&M teams.
(3) Investigate underlying non-standard IPT, Quality of Service (QoS) and bandwidth mismatch issues affecting the solution and help O&M teams
engage and resolve root-causes as they took ownership of the service.
Accomplishments:
(a) Transitioned the IP conferencing service with design, implementation, test & training deliverables to O&M and business ownership to VM.
(b) Identified recurring issues with the service at access and participating sites across AMER, EMEA and APAC regions and investigated root-
causes to be IPT configurations, lack of QoS and bandwidth mismatches.
(c) Created a resolution plan as part of a SWAT team effort engaging IO leadership and regional IT/telecom leads/teams to resolve issues.
(d) Worked with the CIM-OC and E&D teams to ensure configuration management around the service was as stated in the transitioned deliverables
and deviations from the same were immediately corrected.
(e) Dialogued with TA&S teams; best-practice architectures and standards around the service and ensured application of IPT/QoS measures.
(f) Provided guidance on bandwidth allocation to global Capacity Management (CM) team besides correcting inconsistencies over provisioned
MPLS records with Telecom Expense Management (TEM) team. Also, provided CM team with a template for enterprise-wide bandwidth allocation
across multiple voice/video capabilities inclusive of and not limited to Cisco IP-MeetingPlace (i.e. conferencing), Cisco TelePresence, Toll-Bypass,
Unified Messaging (UM) as well as Microsoft OCS services.
(g) Engaged Support/Tools teams to help better understand firm's requirements to have an end-to-end monitoring/reporting solution for various
capabilities and kick-started an audit compliance effort with IO leadership to better serve central CIM-OC/TA&S and regional E&D/LTS teams.
Company: Accenture, Chicago IL USA
Client: Chief Information Office (CIO)
Project: Network Transformation Program (NTP) – IP MeetingPlace
Role: Technical Lead
Duration: Jun/2007 - Mar/2009
Job Description:
The goal of the Network Transformation Program (NTP) was to create a secure, flexible, and global, converged voice & data network enabling
Accenture's high-performance strategy by economically supporting Accenture's diverse set of internal/external clients and offering enhanced
communication capabilities. My role as the Technical Lead for the IP conferencing solution was inclusive of and not limited to the following:
(1) Analysis, design and implementation of an IP conferencing solution (using Cisco’s MeetingPlace) over an MPLS network to reduce telecom
costs forecasted to bring Accenture US$ 10 million in cost savings over 5 years by keeping voice traffic on-net (on MPLS) than off-net (PSTN).
(2) To become a skilled expert in bandwidth and circuit provisioning, gateway sizing besides voice and web conferencing technologies over IP.
Accomplishments:
(a) Designed an IP conferencing architecture over MPLS and created a project definition document on design, configuration and implementation.
(b) Created test plans and scripts for the IP conferencing solution including comparison of G.711/G.729 codecs for good voice call quality.
(c) Implemented and setup configurations on networking devices such as Cisco/Avaya call-agents, switches, routers, gateways as well as gatekeepers
for a Proof-of-Concept (PoC) involving designated sites.
(d) Tested the designed architecture via the PoC in collaboration with Cisco SMEs and tested various call flows ( on-net, hop-on and off-net).
(e) Deployed a post-PoC technical pilot by engaging users from select US/non-US sites, confirming call path over designated transport routes,
validating bandwidth/codec usage, and soliciting feedback via surveys.
(f) Extended technical pilot into a business effort spanning multiple geographies and spearheaded deployment into production across all sites.
(g) Published the project delivery handbook, standard templates and configurations for all devices (call-agents, gateways and gatekeepers besides
firewalls/routers at host sites) and training materials to transition the solution to appropriate O&M teams at Accenture (within each geography).
Company: Accenture, Chicago IL USA
Client: Chief Information Office (CIO)
Project: Network Transformation Program (NTP) - Voice Transport
Role: Voice Engineer/Analyst
Duration: Jun/2006 - Mar/2008
Job Description:
The goal of the NTP was to create a secure, flexible, and global, converged voice & data network that enabled Accenture's strategy to support its
diverse clients and offering enhanced communication capabilities. My role on NTP as a toll-bypass analyst was inclusive of and not limited to:
(1) Analysis, design and testing of a toll-bypass framework and global dial-plan for voice transport across Accenture's MPLS network to help reduce
telecommunication costs by US$ 2-3 million per year keeping voice traffic on-net (i.e. over the private network) vs. off-net (over PSTN).
(2) To become an expert in toll-bypass concepts, call accounting and reporting tools besides exposure to IPT, voice and data technologies.
Accomplishments:
(a) Analyzed and improved upon the project definition documents to implement toll-bypass concepts over a voice-based transport framework.
(b) Designed the toll-bypass voice transport framework using Cisco and Avaya platforms. Also, setup a lab environment to test call-flows on a
mock-up of the toll-bypass framework over Accenture’s MPLS network.
(c) Setup configurations on networking devices such as routers, switches, gateways, gatekeepers and Cisco/Avaya call-agents (i.e. IP-PBXs).
(d) Investigated and tested interoperability between Cisco and Avaya call-agents (over IP) for all 5-digit, 8+7-digit and E.164 dialing behaviors.
(e) Developed configuration and deployment training guides to be handed-over to various geographies with the aid of roll-out work streams.
Company: MAXIMUS, Reston, VA USA
Client: US Department of Education, Washington D.C., USA
Project: Contact Center Support Services
Role: Business Analyst
Duration: Oct/2004 - Mar/2006
Job Description:
(1) Administer a data center LAN comprising of file, print, mail and application servers and desktops running Windows/Linux and office apps.
(2) Manage switches, routers and other telephony devices in an Automated Call Distribution (ACD) environment. Also gain familiarity with VOIP
phones and digital key sets; administration of user/computer accounts, classification of hunt groups using tools such as session managers.
(3) Exposure to Interactive Voice Response (IVR) systems with call-center monitoring and reporting tools. And involve in conceptual design
specification of backup gateway server as part of a disaster recovery initiative.
Accomplishments:
(a) Improved upon existing network infrastructure by eliminating components deemed possible points-of-failure consolidating server function.
(b) Streamlined call-center ops by familiarizing with phone/VOIP telecom equipment and associated application services and tools for smooth
operation. Also setup daily recordings of conversations for quality assurance.
(c) Switched access method for a federal government computer system from frame-relay to a VPN tunnel by coordinating with the remote service
provider (CSC) thus, enabling better security and adherence to standards.
(d) Deployed primary and secondary DNS servers to allow seamless Internet access for client computers providing 99% uptime by switching to
Linux-based servers in lieu of Windows servers with recurring routing issues.
(e) Reinvigorated a critical 'letter-printing' process by enabling network access to production printers thus, resuming functions vital to the business
continuity and revenue-generating potential of the contact center.
Company: Fluor Canada, Calgary, AB CANADA
Client: Shell Canada, Edmonton, AB CANADA
Project: Athabasca Oil Sands Project
Role: Lead Consultant
Duration: Sep/2000 - Feb/2001
Job Description:
(1) Administer and support a server farm of 10+ file, print, mail and application servers running Windows/Unix on a 10/100Mbps LAN/WAN.
(2) Deal with deployment of hubs, switches, fiber transceivers and CAT5/fiber-optic cabling. Host server applications and install 500+ Windows
desktop clients besides, engineering Sybase SQL databases and programming GUIs and reports using Microsoft Visual Basic and Access.
(3) Provide real-time remote access to ORACLE databases through Citrix on Terminal Servers. And establish Helpdesk support using Exchange
Server/Outlook configurations and resolve issues hands-on or via remote administration using tools like Virtual Network Computing (VNC).
Accomplishments:
(a) Coordinated network integration and application deployment for one of the nation's largest oil companies at a project site with 500+ end users.
Extended the hybrid Gigabit fiber-optic backbone with hubs/switches getting network fully operational within 6m; against earlier 1 yr. prediction.
(b) Reverse-engineered a QC dB with user-friendly interfaces and simplified connectivity minimizing report generation times by almost 75%.
(c) Provided remote access to procurement applications which helped project delivery times 4-6 weeks in advance compared to ~3-6 months.
(d) Integrated payroll applications and security systems; decreasing audit errors.
(e) Enabled Remote Access Service (RAS) through dial-up lines for select users devoid of LAN access thus, increasing availability of vital data.
Company: Fluor Canada, Calgary, AB CANADA
Client: Dow Chemicals, Red Deer, AB CANADA
Project: Union Carbide Plant Expansion (LP7)
Role: Network Engineer
Duration: Jan/1999 - Aug/2000
Job Description:
(1) Evaluate, design and extend upon a LAN employing servers running Windows/Novell and manage apps on 150+ Windows desktop clients.
(2) Install distributed security access control system of cards, cables & readers.
(3) Audit hardware, software, network and storage systems during Y2K; formulate contingency plans and implement backup methods. Also provide
"hands-on" training to site employees and coordinate progressive decommissioning of assets upon gradual project demobilization.
Accomplishments:
(a) Performed work of 3 full-time equivalents slashing labor expenses by expanding responsibility to include database, network and servers.
(b) Led efforts to improvise upon existing network, leading to decreased OPEX.
(c) Streamlined inventory by standardizing hardware, applying imaging techniques and saved on pricing by establishing multi-user licensing.
(d) Developed database to track punch-lists, awards & assets automating operations.
(e) Established a Document Management System for systematic turnover of project drawings and literature to the client on project completion.
Company: Fluor Daniel Arabia Limited., Dhahran, KSA
Client: Saudi Consolidated Electricity Co., Jeddah, KSA
Project: Electricity of Western Region (EWR) Stage-IV Expansion
Role: Systems Analyst
Duration: Dec/1996 - Dec/1998
Job Description:
(1) Provide on-site engineering and technical support to a network employing a couple of Windows servers addressing 50+ end-users.
(2) Deploy and manage client-server configurations running office productivity, CAD/CAM as well as proprietary and various in-house applications.
Also setup file, folder and printer access permissions to enforce inter-network security within various engineering disciplines.
Accomplishments:
(a) Performed a dual IT and local engineering support role thus, reducing expenses.
(b) Mediated public relations and project information between client, consultants and employer increasing operational efficiency by 2-3 weeks.
(c) Introduced proposal to tackle a pending painting contract by incorporating quantifiable specifications into a database and querying custom
information. Helped management save over US$ 100,000 on the revised contract.
(d) Interfaced with multi-disciplinary engineers for solutions to recurring issues.
(e) Recognized for quick troubleshooting of day-to-day risks, issues and concerns.
Education
University/College Degree Date Given
The University of Chicago, Chicago IL USA Masters in Computer Science (CSPP) 06/2008
University of Alberta, Edmonton AB Canada Masters in Computer Engineering (transferred to The University of Chicago) 09/2003
National Institute of Technology, India Bachelors in Computer Science & Engineering 05/1996
Embassy of India School (Jeddah), KSA High School Diploma (G.E.D equivalent) 05/1992
MS Project: Masters in Computer Science
Duration: May/2005 - Jun/2006
Description:
During Masters, created a JAVA-based bioinformatics app for coverage mapping of biological data sequences against large protein databases using
sorting, searching, buffered and random file I/O techniques that bodes well in terms of features in comparison to proprietary industry tools.
IEEE Paper: Masters in Computer Engineering
Duration: May/2002 - Sep/2003
Description:
While pursuing Masters in Canada; worked on - "An Adaptive Framework for Multimedia Messaging Services (MMS) over Wireless Networks and
the Internet" as a course-based project. The paper was presented in the IEEE Canada Proceedings of the Canadian Conference on Electrical and
Computer Engineering (CCECE 2003) from May 4-7, 2003 Montreal.
BS Project: Bachelors in Computer Science
Duration: May/1995 - Jun/1996
Description:
During Bachelors degree, the final year project was to create “A Fast Distributed Shortest Path Algorithm for a Class of Hierarchically Clustered
Data Networks” over IPX/SPX protocols using C/C++ programming tools.
Training
Course Company / Vendor Date Taken
Certificate of Cloud Security Knowledge Cloud Security Alliance (CSA) 10/2012
Multi-Mediation 7.x (Online Processing) Ericsson 06/2012
TOGAF 9 Level 1 & 2 Workshop iCMG International LLC 05/2012
Service Delivery Platform (SDP) Campus Ericsson 04/2011
Cisco IP Contact Center Enterprise (IPCCE) Accenture / Skyline-ATS 06/2008
Cisco IP Telephony (CIPT) Accenture / Global Knowledge 10/2007
Core Analyst School (CAS) Accenture 05/2006
Solution Delivery Fundamentals (SDF) Accenture 04/2006
Ecommerce MCSD and Oracle Program DevStudios Inc. 04/2002
Training: Ericsson Service Delivery Campus (SDP)
Duration: Apr/2011 - May/2011
Description:
Underwent 1 week of intensive “Service Delivery Campus” training to learn Ericsson's delivery processes, tools and methodologies in the context of
service delivery applied to a client's business requirements. Also, learnt about consulting best-practices, the art of negotiation, building good
relationships and communication skills besides fulfilling customer needs.
Training: Accenture Development Methodologies
Duration: Apr/2006 - Jun/2006
Description:
Underwent 2 weeks of intensive 'Core Analyst School' training to learn Accenture's delivery methodologies, technology architectures and tools in the
context of a client's business processes and requirements. Also learnt and applied Accenture's Delivery Methods (ADM) to a .NET project as part of
Accenture's "Solutions Delivery Fundamentals" training program.
Training: Ecommerce MCSD and Oracle Program
Duration: Sep/2001 - Apr/2002
Description:
During training at DevStudios in Microsoft Developer technologies (VB.NET, ASP, Oracle etc.); programmed an internet-based online pledging
system for United Way Direct in March 2002; designed and coded a 'Family Tree Builder' web application in February 2002 and finally, coded the
administrator/security pages of http://www.albertasource.ca in Nov/2001 (now a fully launched website) for the Alberta Heritage Museum.
Certifications
Professional Certifications Received On
Ericsson Certified Experienced Solution Architect (ESA) 11/2011
Microsoft Certified Solutions Developer (MCSD) 09/2002
Microsoft Certified Professional (MCP) 05/2002
Memberships
Professional Memberships Member Since
Institute of Electrical and Electronics Engineers (IEEE) – Member 901*****-**/2011
Project Management Institute (PMI http://www.pmi.org) – Member 1284094 01/2011
Skills & Tools
Skills Proficiency
Infrastructure Assessment/Transformation Advanced
Infrastructure Management Advanced
Application Deployment Proficient
Application Maintenance Proficient
Configuration Models Proficient
Contact Center Operations Proficient
Desktop Management Proficient
Document Management Proficient
WAN Acceleration and Optimization Proficient
Accenture Delivery Methods & Tools Trained
Ericsson Service Delivery Platform (SDP) Trained
Tools Proficiency
Avaya-Voice Advanced
Cisco-Voice Advanced
IP Telephony (IPT) incl. Conferencing Advanced
Voice, Video & Data Infrastructures Advanced
VoIP Advanced
Cisco-Routing / Switching Proficient
LAN/WAN Switching (incl. VLAN) Proficient
Automatic Call Distribution (ACD) Proficient
Call Routing and Scripting Proficient
Computer Telephone Integration (CTI) Proficient
Contact Center Infrastructure Proficient
Directory Services Proficient
E-mail Technologies Proficient
Microsoft SharePoint Proficient
Microsoft Windows 2003/2008/2013 Proficient
Mobile Architectures Proficient
Remote Access System Proficient
Virtual Private Network (VPN) Proficient
Microsoft Live/OCS/Lync 2010/2013 Novice
Security Novice
Wireless LANs / Wi-Fi (802.11x) / Mesh Novice
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