Customer Service Manager
Resume:
Stephen L. Robison
************@*****.***
Lakeland,Florida
Highlighted Skills
Communications Sales Leadership
Customer Service Basic Word / Excel/ Mail Profit building
Employment Experience
MARKETING
• Analyzed market conditions, changed target market, implemented new advertising, increased sales
volume from 20 units per year to over 100 units per year and sold out 305 spaces in 2
years.
SALES
• Initiated new advertising and sold out inventory of homes, increasing occupancy rate from
56% to 100% occupancy within 1 year.
st
• Assisted owner in sale of park for 2 times purchase price.
MANAGEMENT
• Saved major maintenance costs in renovating buildings with day labor rather contractors.
• Replaced 500' of sewer main using day labor instead of plumbers saving approximately20k
• Revitalized Sales team, increased volume from annual sales of 300K to 4million annually.
CUSTOMER SERVICE
• Negotiated with Home Owners Association, previously under Rent Strike, and was able to pass
through larger increase of rent by listening to concerns and speaking answers of resolution.
• Listened to residents concerns, initiated new solutions, increased occupancy to 99.7%
Employment History
01/09 – Present Self/Contracting & Sales Mobile Homes (Plant City Housing & Atlantis Investment)
Lakeland, Fl
04/08 - 12/08 Haines City Mobile Home Park Property Manager Haines City, FL
03/06 - 04/08 Land O Lakes Mobile Home Park Property Manager Orange City, FL
09/03 - 03/06 Riverwoods Mobile Home Park Property Manager Riverview, FL
04/01 - 08/03 Byers Professional Realty Sales Agent Lakeland, FL
03/95 - 12/00 Best American Homes Sales Manager Bartow, FL
Education
Certificate Trenching & Shoring Serv. Inc. OSHA (Trenching/Shoring) Orlando, FL
License Bob Hogue School of Real Estate Real Estate Lakeland, FL
Diploma Leesburg High School General Education Leesburg, IN
Contact this candidate