Manager Customer Service
Resume:
CHARLES SCOTT SCHWARTZ
***** *. ******* ****** 734-***-****
Livonia, MI 48150 *****.**********@*****.***
CAREER SUMMARY
Manager with extensive and broad-based experience in the advertisement and automotive
supply industries. Track record of optimizing operational performance in office and plant
environments. Recognized by managers and peers for developing collaborative teams and
empowering individuals to personal excellence. Focused on improving key bench marks,
integration projects, cost reduction initiatives, and plant environment and safety. Proven leader
known for personal credibility, integrity and effective communication.
PROFESSIONAL EXPERIENCE
CBS OUTDOOR, Detroit, MI 2006-2009
Branch of global billboard advertisement company with 100 employees.
Operation Manager 2008-2009
Directed 60 union and Sub-contracted associates. Scheduled advertisement media
installations and managed payroll, CDL licensed drivers, Worker’s compensation / First Line
Reporting. Tracked inventory, billing, safety, cost analysis and budgeting. Worked with
Sales and Customer Service on a daily basis to ensure the client’s demands were met.
Implemented a photo project that increased the efficiency and completion of the contracts
in half the time. Also boosted quality of installations, saving the company $1000 / week.
Reduced staff and overhead by 50% while increasing production by 50%.
Provided hands on safety training to associates for climbing heights of 30-60ft.
Ensured compliance to OSHA standards.
Assistant Operation Manager 2006-2008
Followed crews in the field on work assignments, observing workload, quality and safety
providing quality control pictures documenting performance. Ensured staff adhered to all
safety issues.
Reduced worker’s compensation claims by providing internal training and weekly
meetings.
Completed accident investigations and provided thorough reporting to the insurance
company and management.
AMERICAN METAL FINISHING, Sterling Heights, MI 2003-2005
Privately owned auto parts finishing company with 30 employees.
Branch Manager
Supervised 25 employees, on three shifts, responsible for finishing metal auto parts.
Responsible for staffing, training, coaching, scheduling, forecasting, budgeting, inventory,
OSHA requirements, QS9000, maintenance, routing, and quality concerns and reworks.
Designed and implemented a cost effective, energy efficient office and warehouse
environment by streamlining operations and recycling 50% of waste.
Charles Scott Schwartz Page 2
ITW, Livonia, MI 2001-2003
Branch of global company providing warehouse and distribution of auto fasteners and clips.
Manager
Supervised 16 employees, on two shifts in Distribution and Packaging, responsible for
supplying fasteners to auto plants on time and accurately. Scheduled daily workload and
maintained multi-million dollar inventory.
Achieved certification as hi-lo driver and reach truck operator.
Appointed to safety committee, as 5s continuous improvement leader and QS9000
Auditor.
YAZAKI NORTH AMERICA, Canton, MI 1985-2000
Global manufacturer of automotive wire harnesses and instrument clusters.
Supervisor
Supervised 20 employees and maintained a multi-million dollar inventory. Trained new
associates, completed forecasts, budgets and barcode systems. Utilized computer
programs including AS400 and JD Edwards.
Achieved perfect supplier award from Mazda North America, four consecutive years.
Ensured QS9000 and ISO1000 compliance.
ADVO SYSTEM, Livonia, MI 1983-1985
Local company that warehouses and distributes mail inserts.
Line worker / Supervisor
Responsible for Cheshire-feeding, Sorting, Bagging, Mueller-feeding and strapping.
Promoted to supervisor in 1984, responsible for ten employees.
Promoted to Hi-Lo Driver in 1983.
EDUCATION / CERTIFICATION / TRAINING
Schoolcraft College, Livonia, MI, 3.5 years toward BA, Business Management
Fall protection certified
Dale Carnegie Management
COMPUTER SKILLS
Microsoft Excel, Word and PowerPoint, Windows, AS400, JD Edwards
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