Manager Assistant

Lakisha Henry

**** ******** **

Middletown, OH

513-***-****

*********@*****.***

Work Experience

Travel Centers Of America May 2013 – Aug 2013

Shift Supervisor

Managed/overlooked shifts daily with 4 8

people

Sept 2011 – Apr 2013

Teleperformance USA

Call Center Agent

Retention Representative

• Frequently worked with upset customers/worked to resolve their issues

• Accessed/changed customers’ personal account information daily

• Maintained monthly/weekly sales goals expectations

Taco Bell Oct 2007 – May 2012

Shift Manager

Managed/overlooked shifts daily with 4 8 people

• Responsible for all money accounted for each shift

• Ran cashiers, prepared food and assisted customers

• Responsible for keeping safe environment for employees and customers

Middletown City School District Aug 2009 – May 2010

School Office Assistant

Assistant to receptionist in a school Main Office

• Answered phones/took messages

• Organized/sorted files and inventory

• Created spreadsheets

Education

Wright State University Sept 3,2010 – Present

Rehabilitation Services Major 3.0 GPA

Junior Status

Skills

• Very thorough using Word, Excel etc. Excellent typing skills from noting accounts daily while assisting

customers. Knows how to deal with an upset customer to resolve their issues or concerns. Good at

organizing, filing, emailing, all basic office tasks. Great leadership skills such as keeping a team

motivated under pressure and dissolving conflicts among co workers and customers.

Contact this candidate