Customer Service High School
Resume:
K aneisha N. Brown
Florissant, MO 63033
*****************@*****.***
SKILLS PROFILE
Knowledge of and experience with cash handling
•
Good filing and organizational skills
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Experience in handling confidential paperwork
•
Verbal and written communication skills
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Supervisory skills
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Good team member and customer-relations background
EMPLOYMENT HISTORY
Slot Service Specialist 2010-current
Ameristar Casinos., S aint Charles, MO
• Service customers with jackpot payouts and the verification process.
• Prepare necessary paperwork for jackpot payout for tax purposes for the
c ustomers
• Work with large sums of cash on day to day basis
• Successfully complete all jobs by time requested
• Service slot machines to make sure the general operating condition is to
c ustomers satisfaction
•
Supervisor 2009-2010
Kmart Inc., Florissant, MO
• Responsible for responding to customer inquiries, orders, and complaints
• Handled assigning tills to cashiers at the beginning of their shifts
• Maintained work schedules and provided employees with schedules on bi-weekly
b asis
• Trained New Hires
• Answered phones speaking with customers on daily basis
• Worked customer service front desk assisting customers with returns
• Assisted customers with layaway payments, credit card payments, also, bill
p ayments using Western Union
•
Cashier 2007-2009
Kmart Inc., Florissant, MO
Opened and closed out tills and registers according to store polices ensuring that the
c ash count was accurate
Checked out customer purchases
Trained other staff members
Maintained knowledge of store inventory, sales, and promotions
E DUCATION
Diploma 2 009
McCluer North High School
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