Sales Customer Service

Jumana Wahoush ********@*****.***

*** ******** ***, ********, **, L8S 1R7 905-***-****

Education

****-**** ***** **********, ******** Campus

Bachelors of Education. OCT #645381

**** ****** **minars

TESOL/TESL Certification

2002-2007 McMaster University, Hamilton

Combined Honours B.A in Multimedia and Mass Communications

Qualifications

Ontario Certified Teacher Primary/Junior (June 2013)

CPR/First Aid/AED C class (Jan 2012)

ACUC Certificate: Advanced Scuba Diving (June 2012)

TICO Certification: International Travel Consultant (May 2012)

12 years experience in customer service, sales, marketing and communicating ideas/products to

meet quotas with a client centered approach in dealing with customers;

Working in teams and individually in event coordination and project management;

Excellent decision making abilities and ability to prioritize effectively;

Advanced internet research skills and in using MS Office, Adobe Software, CS5 suite and Smart

Technologies (iPads, Pens, Boards, Audio) and the basics of Statistics Software;

Experienced in curriculum planning, presentations, classroom management, IEP's, problem solving

and lesson plans for grades K-6;

Highly developed written, verbal and interpersonal communication skills;

Achievements

Canadian Wildlife Federation: Project Wild Certification (2013)

Power to Explore: Teach Nutrition Certification (2013)

Primary-Junior Learning & Teaching Cert. of Participation (2013)

Building Futures Participation Certificate (2013)

Acclivus R3 transACTION Certificate

Rogers Retail Associate Certificate, Wireless Fast Track & Wireless LifeStyles

Glentel Retail Academy Silver & Bronze Sales Fundamentals

McMaster Honour Award granted for 2 yrs

Work Experience

Tutor Dr. Hamilton, Ontario. (Sept 2013 to Present)

Tutoring

• In home tutoring for students of elementary grade levels in Math, Science, Social Studies and

English using teaching resources based on individual students needs.

• Maintain progress reports after each session and report to supervisors.

Flight Centre Hamilton, ON. (March 2012 to August 2012)

International Travel Consultant (Sales and Director of in store Marketing).

• Operating Apollo, OMNIS, RevNet, Intranet databases to research and reserve travel and leisure

activities for clients.

• Managed and built clientele through active promotions & referrals. 1

Treasure Hunters Roadshow, Ontario. (July 2011 to March 2012)

Buyer/Assistant Manger

• Negotiated purchases of: gold, silver, antiques, diamonds, collectibles, precious metals, jewelery,

coins, and more in an accurate, confidential and timely manner.

• Trained new employees on company policy and procedures to improve productivity of the team.

• Worked on a flexible schedule traveling on the road. Issuing cheques, shipping collectables, show

set up and take down.

BSK Academy. Shanghai, China. (September 2010 to June 2011)

Pacican English and Government School ESL Teacher

• Teaching English at 3 schools around Shanghai for grades 1, 2, 3 and 5 first semester totaling 584

students. Second semester teaching grades 4 and 5 to 64 students.

• Improved oral & written English comprehension for students demonstrated by increased grades.

• Multitasking, lesson planning, thinking “outside of the box” in curriculum planning to keep students

engaged and adhering to different learning styles.

• Demonstrated ability to problem solve and to make necessary improvements with overall classroom

management.

AML Communications, Hamilton. (September 2008 to September 2010)

Sales Representative & Assistant Manager

• Selling the Rogers brand to diverse client groups; Aiding regular and corporate clients with

activations, upgrades, account maintenance and resolutions.

• Took initiative to organize the store to improve productivity of staff and assisted to mentor new staff.

• Embodied “The 4 Types of People” approach to determine valuable information for clients.

• Actively built company clientele & referrals through initiating promotions and sales to exceed quotas.

The Matrix Group Inc., Hamilton. (March 2008 to September 2008)

Account Manager

• Managed advertising accounts for education, trucking and photography association publications in

N. America and developed in depth knowledge about assigned industries to ensure all sales

presentations were made in a professional manner consistent with clients needs.

• Provided media kits and other relevant information to clients to aid in their decisions and to promote

association to industry members and affiliates.

• Exceeded personal and book sales quotas set by management and Ensured accurate, timeliness,

quality and tracking of all advertising copies, reports and records.

Glentel Communications, Hamilton. (May 2007 to June 2008)

Communications Consultant & Key Holder

• Operated in a very strong sales environment, interacting with customers on a daily basis in

customer resolutions, bill payments, activations and customer inquiries for Multi-carrier

telecommunications companies.

• Acted as a leader in merchandising and promotional marketing strategies to increase sales and

boost staff morale to meet individual and team quotas.

• Organized weekly team meetings, printing and filing of reports and creating staff schedules.

• Ordering, shipping and receiving of stock. Training new employees and store maintenance.

Volunteering

• Hamilton Helping Haiyan (November 2013). Event Organizer

• DMC Canada Photographer (Sept 2012, June 2013, Aug 2013).

• Prince of Wales School (May/June 2013). Continuing Student Teacher.

• Just One Wish (March/April 2013). Web Design http://justonewish.commons.hwdsb.on.ca/

• Bad-Perm.com (2012 – 2013). Online Event Coordinator for major cities across N.America

• Wentworth Lodge Dundas (2002). Weekly visits to care for seniors.

• McMaster Daycare (2002). Caring for toddlers 2-4 years old. 2

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