Customer Service Manager

Irida Egipciaco

*** ******** ***. ********, ** **501

973-***-**** **************@*****.***

Objective

To seek administrative position in a company where I can utilize the active experience and dynamic skills for maximizing the

profit of the company.

Experience

Sterling Rental 03/2006 12/2014

Office Manager

Create and manage office work schedules/hours and implement adjustments due to customer needs.

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Responsible for handling Human Resource issues and employee problem resolutions.

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Maintain a clean, professional and safe working environment by inspecting and scheduling maintenance, and ensuring

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that all office and warehouse equipment is properly accounted for and in safe working condition.

Maintained office inventory. Responsible for bank deposits, payment of bills, cash and credit card transactions

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Created and printed fax cover sheets, memos and correspondence.

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Followed up with customers to guarantee excellent customer service and referrals.

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Saint Mary’s Hospital 04/2005 02/2006

Central Administrator

Perform data entry and data management operations for the organization

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Receive calls from patients; take down messages from them and pass it to the concerned doctor.

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Liaise between patients and doctors. Schedule appointments with doctors and send reminder calls to both parties on that

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day.

Update the patient's records after every visit. Maintain copies of the doctor's reports and medical tests.

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Register in/out patients

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Scan medical documents and input data

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Verify health insurance for patients

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The Home Depot 12/2002 5/2005

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Responsible for counting money in cash drawers to make sure the correction of amount.

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Credits, refunds, receipts are issued due to the customer's requirement.

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Train new hires.

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Done various other duties as assigned.

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Education 9/2010 9 2011

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Dover Business College

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Surgical Processing Technician

3.83 GPA, Honor’s List

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Excellent attendance

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Clinical Rotation 6/2011 9/2011

Overlook Hospital (400 hours)

Certification

CPR

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Administrative Accounting

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Skills

Bilingual English/Spanish

Microsoft office

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References available upon request

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