Administrative Assistant Customer Service
Resume:
CAROL OLARTE
Union City, CA. ****7
**********@*****.***
OBJECTIVE To obtain a challenging position in a reputable company which will
allow me to further utilize and enhance my administrative skills. I
am a resourceful and an accomplished Administrative Assistant with
more than 15 years of office operations and personnel organization
expertise.
SKILLS / Well organized, dedicated professional; Detail Oriented
STRENGTHS Ability to multitask in fast paced environment
Strong interpersonal skills
Excellent Communication Skills
Self Starter and Positive Team Player
Time & Schedule Management
Willingness to Learn New Skills
Results Oriented
Telephone Skills
Team Building
Good Follow-up
Office Procedures
Management & Customer Service Skills
Microsoft Office - Excel, Word, PowerPoint, Outlook
Tyler System
ARS (Retail System)
EXPERIENCE Airport Home Appliance - Hayward, CA
Senior Administrative Assistant
Customer Service and Installations Dept.
(Aug. 2013 - Jan. 2014)
Provided exceptional administrative support to the Customer
Service and Installations Manager; assistance to Operations Manager
with day to day clerical tasks and in developing and creating
operational guidelines and memos
Assisted in the scheduling of installation jobs and work schedule
Maintained customers accounts; called customers daily to follow up
on their deliveries and installations of products
Sorted and distributed mails; monitored and sorted emails to
department managers
Answered heavy phone calls and directed to appropriate department
Composed and proofread memos, office procedures
Calendared, scheduled meetings and trainings; assisted in preparing
documents
Coordinated with team members to enhance safety and reliability
Compiled data and created various reports for profits, commissions
and sales
Used discretion and judgment in dealing with sensitive customer and
personnel issues
Audited invoices for correctness of parts and necessary
charges/fees
Created purchase orders, invoices and processed customers' payments
Handled and delegated issues and followed up on solutions
Airport Home Appliance
Store Administrative Assistant
Redwood City Store
(June 2003 - July 2013)
Assisted in monitoring the store's overall performance including
but not limited to profitability, customer satisfaction, personnel,
sales, merchandising and operation
Sorted and distributed mails; monitored and sorted emails to Store
Manager
Answered heavy phone calls and distributed to appropriate store
personnel
Handled HR administrative tasks: time keep of personnel hours;
provided orientation and training of new hire and active employees
Created and audited invoices; balanced daily credit card, check and
cash payments
Trained other store Administrative Assistants on policies and
procedures
Created correspondence and memos for store personnel
Coordinated and scheduled vendor trainings and sales staff meetings
Compiled date and reviewed daily, weekly and monthly reports
Airport Home Appliance
Administrative Assistant
Warehouse and Inventory
(Oct. 1998 - May 2003)
Provided administrative support to the Warehouse Manager
Heavy data entry to retail software/system
Inventory control, receiving, storing, delivering and shipping of
merchandise
Performed yearly inventory and weekly cycle counts
Answered heavy phone calls and emails; create and audited invoices
Monitored, maintained, and verified inventory accuracy and product
levels
Nordstrom Distribution Center - Newark, CA
Merchandise Coordinator
(July 1988 - Sept. 1998)
Acted as a liaison between Product Development group and stores in
Northern California
Worked closely with different processing departments in the
warehouse to ensure timely processing of merchandise
Ensured merchandise distribution according to purchase order
throughout the stores in Northern California and Distribution
Centers throughout the U.S.
Processed damage, overage and shortage claims against vendors,
ground and air carriers and freight forwarders
Rewarded "Employee of The Month" two times throughout employment
with the company
EDUCATION St. Paul College
AB Economics - Manila, Philippines
Franklin Covey
Organizational and Work Efficiency Courses
Telephone Doctor Training for Effective Communication
Vendor Product Trainings
TRAINING RECORD AND REFERENCES: Available Upon Request
Contact this candidate