Customer Service Manager
Resume:
tyler wasileff
**** ****** ***** ?WINDSOR ? ONTARIO ? N9G 1V3 ? 519-***-**** ?
***********@*****.***
Personal Profile and Objective
I am a highly enthusiastic individual who is dedicated, reliable and will
always maintain a positive attitude. I am very flexible, have great
problem solving abilities and eager to learn and obtain new skills. I am
a quick learner who works well individually or in a team setting. I am
trustworthy, approachable and can work well under pressure and in a fast
pace environment. I have over 20 years experience in a management role
and feel I can be a great asset to any company in a part-time or full
time position within your company, either in a supervisory or management
role or an entry level position with the potential to lead to a larger
role in the organization.
Summary of Skills
. Proficient in Microsoft, Excel and Outlook; Above
average typing
. Excellent leadership, customer service and communication
. Smart serve trained
. Numerous customer service and management training
courses from Caesars
Education
1992-1993 Lakehead University Thunder
Bay, Ontario
1991-1992 University Of Western Ontario
London, Ontario
1986-1991 Bawating Collegiate and Vocational School
Sault Ste Marie, Ontario
Work Experience
1995-present Caesars Windsor Table Games
Supervisor/Pit Manager
Windsor, Ontario
. Leads, coaches and supports table games dealers to
ensure legendary customer service as well as
adhering to policies and procedures
. Ensures operational and game integrity
. Leads in a way that creates continuous
improvements in the guest and employee experience
. Resolves guest concerns in a timely and
professional manner
. Track players play and report to Manager
. Maintains bank floats
. Verify issuance of credit after all necessary
signatures are confirmed
. Presents oneself in a professional, polished and
service-minded way and leads team
. Holds team accountable for various job policies
References Available Upon Request
Contact this candidate