Manager Customer Service

EDUARDO C. TUBINO

Phone: ***-569-***-****

*******@*******.***

skype etubino1

****-*******: CEO at Coppertecwire, Santiago, Chile

1. Sales and operational Budget control for the year and quarters

forecast

2. Reporting Financial Statements to the Board of Directors.

3. AR, AP, Invoicing and Payroll

4. Bank Negotiations, Procurement and Payroll .

5. Direct Contact with BHP Billiton customers.

6. On course SAP BO ERP, HACCP and O&R programs implementation.

2007-2012: CFO and IT Manager at Caffarena Textile, Santiago, Chile

1. Successfully and on schedule upgrade of Oracle Financial ERP.

2. Merging 3 companies in one, Distribution Centers, HR, Financial

Statements, IT and maintenance.

3. Budgeting, revenues, operations and for accomplishing company EBITDA

4. Strategic Planning.

5. Implementation of WMS and online cashiers in 51 Caffarena Stores.

6. DC Inventory control and Company Procurement.

2004 - 2006: CEO, Scientific Games, Chile

1. Direct Supervision of Sales, Operations, Finance and Compliance.

2. Direct supervision of 400 employees, lottery businesses and services

in 11 different Latin American countries, opening business in

Panama, Bolivia and Mexico.

3. Budgeting, revenues, operations and accomplishing company EBITDA among

other Goals.

4. Conducted a Strategic Planning and reduction of the direct workforce

from 250 to 161 employees.

5. Raw materials procurement and negotiations with suppliers.

Accomplished paper waste reductions from 77% to 33% - Cost reduction

of US$700K per year.

6. Responsible of Company Quality Assurance Program, ISO standard and

Quality Improvement.

2000-2004 COO at Morgan/GQ/Ograma, Chile

1. Direct Supervision of 3 Printing Plants, 24/7 Operation with 620

employees.

2. 4 different business units, Variable, Packaging, Editorial and

Customer Service.

3. Direct supervision of Logistics and maintenance.

4. Responsible for setting, managing and controlling different department

goals.

5. Union Negotiations.

6. Designed and implemented the packaging and digital printing divisions.

1992-1999 Operations Manager, El Mercurio Newspaper, Santiago Chile

1. Responsible for the Pre Press and Press areas of largest daily

newspaper in Chile, with a circulation of 110.000 weekly and 340.000

Sundays.

1. Direct supervision of 367 employees and the printing operation.

1. Successfully ended 2 union negotiations to include wages, benefits,

and work conditions.

2. Coordinated and supervised the daily operations of the Press and Pre-

press areas of the newspaper.

3. Collaborated with Editorial and Commercial Departments to ensure the

inclusion of late term of last edition information.

4. Installed two color towers that resulted in an 18% improvement in

color printing capacity.

5. Created a Customer Satisfaction Department.

EDUCATION

2001. MBA, Tulane University/University of Chile

2002. 1994 BS, Industrial Engineering, University of Chile

Training/Seminars:

Catholic University of Santiago, Modern Management Tools.

Metrouser's 1996-1999

ISO 9000-2000, Santiago, Chile

Drupa 2000 and 2004 D sseldorf, Germany

Ipex 2002, Birmingham, England.

Sales training 2004

APROLOG 2010 Logistics, Santiago,Chile.

Mining Safety Regulations, BHP Billiton, Antofagasta 2010

O&R Monitor, BHP Billiton, Santiago 2010

Languages: English Bilingual, German Bilingual and Spanish Native.

Citizenship: United States of America

References:

1. Cliff Bickell: President, Scientific Games; Atlanta, Georgia (770) 664

3723

2. Juan Politeo: General Manager, Morgan Printers; Santiago, Chile (569)

2379364

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