Customer Service Insurance
Resume:
MICHELLE HARRY
***************@*****.***
OBJECTIVE: To secure a position that will allow me to utilize my knowledge and expertise in
customer service or accounting in an established organization with advancement opportunities.
STRENGTHS: Dependable, assertive, team player, adaptable, well organized, determined to get
the job done, dress/grooming/speech/conduct are always dignified and professional.
EDUCATION:
2011 Career Quest - San Antonio, TX
Medical Information Management Certified
2003 San Antonio College - San Antonio, TX
Architecture No Diploma
2002 Highlands High School - San Antonio, TX
Architecture Diploma
SKILLS:
Data entry
Human relations
Telephone triage
Professional Development
SOFT skills
Creation of professional documents
Medical records managements
Appointment scheduling
Filing/ Book keeping
Medical office procedures
CMS-1500 form completion
Coding (CPT, ICD-9, HCPCS)
Medical Manager Software
Word Processing
HIPAA compliant
OSHA compliant
Entry level records and coder technician
Filed Medicare, Medicaid, BC/BS, Tricare, Workers Comp, Managed Care and Private Insurance
claims, delinquent claims
Reimbursements and EOB
Medical insurance procedures/ billing
Insurance verification
AR/AP Receivable
Coding Insurance Companies
Processing Insurance and Patient Check, Cash, and Credit Card Payments
Creating Payment Files and Spreadsheets
Resolving Payment Issues
WORK HISTORY:
1/2013-Present Business Banking Representative - CITI
Currently I work in a Citibank call center addressing the financial needs of Business owners.
With professional courtesy at all times, I answer questions ranging from simple account balance,
debit card/check book orders and loan information inquires to assistance with fraud disputes and
Citibusinessonline.com website navigation/ trouble shooting. As bank business
practices/regulations change, I constantly educate myself in these matters to answer business
owners’ questions. Although my primary responsibility is to address the needs of businesses, I
daily assist with the needs of our individual members as well. Using data entry, I often aide
personal customers with address/contact information changes, checkbook and debit card orders.
Duties also include: MyCiti.com and Citibankonline.com website navigation and trouble
shooting, putting travel suppressions into the system when one is traveling outside of the U.S.A.,
emailing other departments to further provide excellent customer service, fee reversals and client
education on banking products to upsell our clients.
11/2012-12/2012 Member Contact Representative
Integrated Human Capital/ Security Service Federal Credit Union
(Temporary Assignment) I worked in a seasonal Holiday Skip Campaign; I processed member
requests by phone, mail, and internet to “skip” a month of their loan payments during the holiday
season. I applied service fee payments, answer member questions (in English and Spanish), data
entry and up sell company products and services.
10/2011-06/2012 Customer Care Representative- The CSI Companies/ CVS Caremark
(Temporary Assignment) I educated members on their prescription drug coverage and health
insurance plans. This included explaining the saving benefits of receiving 90 day medication
supplies (up selling) instead of picking up 30 day supplies at the local pharmacy. I also explained
health plan policies & procedures, deductibles, co pays, maximum out of pocket expenses and
maximum allowable amounts. I resolved billing complaints and processed payments.
02/2011-08/2011 Accounts Receivable Cashier- South Texas Radiology
(Internship) The accounts receivable department required that I proficiently separate
correspondence, legal, insurance and patient payments, deposit them, create files, and resolve
payment discrepancy issues. Daily I created spread sheets reflecting the dollar amount of health
insurance and patient payments that I deposited into the company bank account.
01/2009-08/2009 Customer Satisfaction Representative- West Corp
Working in the bilingual customer service department, I did data entry and solved customers'
billing and/or technical complaints. My responsibilities included "winning back" customers who
left Direct TV by issuing credits on past due amounts, offering new equipment & competitive
specials that are normally reserved for only new customers. For technical complaints, I trouble
shooted with the customer over the phone. If the problems persisted, I dispatched a technician.
08/2005-01/2009 Direct Care Staff - EDUCare
As a caretaker, I assisted and trained ones with developmental disabilities and/or physical
limitations in daily life functions and documented their progress.
VOLUNTEERING EXPERIENCE:
Internship at South Texas Radiology’s Accounts Receivable Dept
Internship at San Antonio State Hospital’s Medical Records Dept
Mentoring home schooled students
San Antonio Children's Museum
Animal Defense League
Bible educational classes
LANGUAGES:
Spanish - Excellent (Read, Write, Speak)
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