Customer Service Sales
Resume:
A.M.Neeraj
Ground Floor, Street #3
Virender Nagar
New Delhi-110058
*.********@*****.***
PROFESSIONAL PROFILE
> A result oriented professional with over 5.5 years of qualitative
experience in B2B Collections, Cash Application, and Dispute Resolutions
etc.
> Proficient in handling overall receivable management functions as well as
preparing management reports to assist in decision making process and
also making Quality audits for the team.
> A result oriented professional with over 3 years of qualitative
experience in Customer Service/Customer Care, Retentions and Sales.
> Currently working at WNS for the Lastminute.com UK Travel process for the
past one year.
COMPETENCIES OVERVIEW
Receivable Management, Sales and Customer Service
> Have experience in working for a UK travel process (lastminute.com) at
WNS.
> Have experience in B2B Collections, Cash Applications, and Dispute
Resolutions etc.
> Managing Accounts Receivable portfolio of 250 accounts, 1200 Invoices
over 12MM
> Resolving customer disputes, issuing credits, deciding on credit holds.
> Building new customers base by selling Mobile Connections and
International Calling Cards.
> Excellent presentation skill in sales and marketing
> Persistently worked for the organizational development
> Doing Quality audits fir the team and help the team improve in there core
job.
> Managing preparation of Weekly Call Volume Reports, Daily Delinquency
Reports and Prioritization of the Accounts.
CAREER GRAPH
Currently working with WNS for a UK based Travel Process known as
Lastminute.com since April 2013.
Currently taking care of the customer's all over the world and helping them
book flights, hotels and packages and also booking Theatre shows in
London.
Since AUG-07 to DEC-12 worked with Genpact Ltd. as a Process Developer in
an A/R Process
Genpact delivers high-quality solutions for more than 2.4 million
consumers, including small & medium enterprises and multinational
businesses. This allows Genpact to bring you facilities-based networks and
facilities-based datacenters for a sophisticated line of services to manage
your complete E-Business and data communication needs.
Job Responsibilities:
> Managing Accounts Receivable portfolio of 250 accounts, 1500 Invoices
over 12MM.
> Research through customer contracts, historical details,
> Coordinating with the customer's Accounts Payable to bring the payment
within terms, so as to minimize cash flow risk.
> Resolving disputes, related to Terms discrepancy, Damages, Returns, Short
Delivery, Late Delivery, Pricing issue and billing etc.
> Work closely with the cash application, billing and invoice team to
resolve queries.
> Resolving customer disputes, issuing credits, deciding on credit holds.
> Providing weekly feedback to management on key accounts every month.
> Handling Mass letters campaign
> Mentoring new hires & helping the training team for the Process
Development.
> Formulating and implementation of cross training plans within the team.
> Working through issues on all accounts on a regular (48 hours turnover
time) basis.
> Preparing Daily Hygiene Report
> Preparing Monthly Review File
> Updating Process Report Card
> Preparing Coverage Report on Weekly basis.
Since JAN 2006 till JAN 2007 worked with VANGUARD Info Solutions Pvt. Ltd
as a Senior Sales Rep.
Job Responsibilities:
> Building new customers base by selling Mobile Connections and
International Calling Cards.
> Worked for a US Mortgage Process where we used to approach customers for
Secured and Unsecured Loans.
> Also worked as a Verification Officer for the US Mortgage Process where
we used to do a credit check on the customer who has applied for the
Secured and Unsecured Loans.
> Check for client credit limits and ensure that the release is acceptable
> Monitor outstanding and history of client and prepare Sales Report
Since FEB 2004 till JAN 2006 worked with V-ANGELZ Pvt. Ltd as a Senior
Sales Rep.
> Worked for a US Mortgage Process where we used to approach customers for
Secured and Unsecured Loans.
> Also worked as a Verification Officer for the US Mortgage Process where
we used to do a credit check on the customer who has applied for the
Secured and Unsecured Loans.
> Check for client credit limits and ensure that the release is acceptable
APR 2002 till JAN 2004 worked with Matrix Cellular Service Pvt. Ltd and
ORANGE as a Supervisor Customer Care and Customer Service Department - B2C
& B2B)
Job Responsibilities:
> Used to handle the most valuable clients for the company, customers
accounts and their billing.
> High emphasis on accuracy, one time dispute resolution and customer
experience.
> Also worked for ORANGE Retentions Team as a Team Supervisor where we used
to retain the customer who had discontinued there services with ORANGE.
> Documenting factual details of each and every transaction in CRM Software
tools.
Key Skills
> Worked in ERP Software (People Soft 9.1 and 8.4, Oracle and S-42 Tool).
> Worked on CRM Software
> Worked on Access (Citrix).
> Worked on Worked on ISCS Package Software
> Documenting factual details of each and every transaction in CRM Software
tools.
EDUCATIONAL QUALIFICATION
> Pursuing Final Year Graduation from Sikkim Manipal University
> Done 10+2 under C.B.S.E Board from D.T.E.A. Si. Sec. School in 1996-97
> Done 10th under C.B.S.E Board from D.T.E.A. Si. Sec. School in 1994-95
Contributions / Achievements
> Received the Best Collector Award for exemplary performance in Q-1 & Q-2
2011 by Client.
> He also received Star Performer Award on numerous occasions
> He was also responsible for making Delinquency Report, CMS Report for the
entire team to help maintaining the hygiene.
> He was the top collector of the team. Collected highest amount of cash in
every quarter (Around 7MM)..
> He was given a responsibility of handling a highly disputed portfolio
with a Past Due Percentage of 88%, which is now reduced to 40%.
> He always used to exceed the aggressive targets given to him month on
month.
PROFESSIONAL CERTIFIED TRAININGS ATTENDED
> US Culture Training
> Basic/Intermediate/Advance Excel Training
> Effective Time Management
> Conflict Management
> Call Etiquette
> Lean and White Belt Training
> Teamwork
> Emerging Excellence
> Customer Centricity
PERSONAL INFORMATION
> Date of Birth: JUN-05-1980
> Father's Name: Late. Mr. A.Madhusudan
> Languages Known: English, Hindi, Tamil and Telugu
> Hobbies: Reading Novels, Watching T.V and Chatting
> Nationality: Indian
"I hereby declare that the above information's are true to best of my
knowledge."
Date:
Place:
(A.M.NEERAJ)
Contact this candidate