Customer Service Sales

Lawrence Johnson

Houston, TX

***********@*****.*** - 832-***-****

WORK EXPERIENCE

Product Specialist

Ashley Furniture Homestore - 2013 to Present

Responsibilities

Assisted in all aspects of daily showroom operations and opening and closing procedures.

Developed and nurtured relationships with clients and designers.

Assisted in reaching and exceeding sales goals.

Coordinated incoming and outgoing shipments

Route Sales/Support Representative

Aramark Uniform and Career Apparel Services, Inc - 2012 to 2013

Developing strong relationships with and growing established accounts while acquiring new accounts.

• Coordinating the administration of product orders, understanding customer needs, guaranteeing weekly

delivery of product and the company's commitment of "above and beyond" customer service.

• Manage and maintain a route of 15-40 customers per day that range from small mom-and-pop shops to

multi-billion dollar corporations.

Customer Service Specialist/Team Lead

O'Reilly Auto Parts, Inc - 2010 to 2012

Maintain daily records of store sales and expenses, as well as inventory control, merchandising, and organizing

in-store promotions.

• Developed new commercial business through field sales as well as built existing relationships with commercial

customers by conducting weekly sales calls at the customers' accounts.

Restaurant Manager

McGilligutty's Irish Grill and Pub - Lubbock, TX - 2007 to 2010

Daily oversight of entire operations of the kitchen including employee scheduling and supervision, all inventory

maintenance, and making sure all health and safety requirements mandated by law are met and maintained.

• Plan, organize, direct, coordinate, and delegate responsibility to all restaurant employees in order to ensure

the goals of the company were being met on a daily basis.

• Prepared and priced menu for daily sales as well as developed new menus and courses for special events.

Store Manager

Metro PCS, Inc - 2001 to 2007

Responsible for leadership and management of retail store location.

• Achieve store productivity/financial targets, plan and execute promotional and local store marketing activities,

and complete all human resources responsibilities.

• Recruitment, retention, and constant development of sales team and Assistant Manager.

EDUCATION

Texas Tech University - Tech, Texas, US

2009 to 2011

ADDITIONAL INFORMATION

QUALIFICATIONS:

• Exceptional interpersonal skills and ability to work well with others in both supervisory and support staff roles.

• Accustomed to working in fast-paced environments with the dexterity to think quickly and successfully guide

difficult clients.

• Significant experience and outstanding skills in sales and customer service with 12+ years in various

management positions.

• Willing to learn new trade and travel and/or relocate if necessary.

• Computer literate, tech savvy, and proficient in Microsoft XP, Office Suite, Adobe Photoshop and Illustrator,

POS systems (mobile and stationary), Internet, and GPS

Contact this candidate