Customer Service Sales

TODD M. DENNIS JR.

*** ***** **** ***** *********, LA 70047 985-***-**** ******.*****@*****.***

EXECUTIVE SUMMARY

Supply Chain Professional with a qualified educational background, professional work foundation, strong character, and positive

attitude to achieve a career in Sales and Management. Possess great interpersonal, planning, organizational, and influencing

skills. Effective communicator (verbal/written). Ability to manage multiple complex demands while simultaneously covering a

broad spectrum of activities.

EDUCATION

Southern University A&M College December 2011

Bachelor of Science in Business Marketing; Sales and Supply Chain Management Concentration

• Alpha Chi Chapter Phi Beta Lambda, Inc. (Co-Chair, Fundraising)

• Epsilon Rho Chapter Pi Sigma Epsilon (Vice President of Marketing)

• Masson at Twilight Lodge #166 (Junior Deacon)

• Won 2 case competitions for improving product marketing and efficiency

• 3M Sales for Social Impact (North Star Devices Inc. Solar water Pasteurizer for Haiti)

• Beep National Conference Champion (Sodexo How to retain younger employees)

WORK EXPERIENCE Metairie, La. 5/2013-Present

Wal-Mart

Sales Associate

• Demonstrated aptitude of communicating merchandise and supplying inventory needs to managers

• Ensured proper merchandise presentation is maintained in accordance with company standards

• Maintained efficient and accurate stockroom and paperwork operations

Sherwin Williams Company New Orleans, La. 1/2012 – 1/2013

Assistant Manager

• Significantly increased store clientele by greater than 15%, resulting in over 1 million in sales growth through the third

and fourth terms of 2012

• Consistently reached and exceeded sales goals by analyzing market conditions, trends, issues, and growth

opportunities

• Drove customer loyalty and retention by 25% by providing implementing new policies, revamping store inventory to

accurately match customer needs, and maintaining strong business relationships

• Performed cross functional activities including both the accounts receivable reconciliation and loss prevention

functions within the store.

• Supervised and mentored full and part-time employees

Southern University-Department of Athletics Baton Rouge, LA 8/2011-12/2011

Marketing Intern

• Developed and implemented 3 strategic plans and promotional activities to increase student attendance at all athletic

functions, which resulted in a increase of student attendance of over 25%

• Provided statistical and all other sports market research for home athletic events and student activities.

• Led the efforts to support the coaching organization with planning, marketing, and execution of community and all

other events.

J.C. Penney Company New Orleans, LA 5/2009 - 12/2011

Customer Service Specialists

• Improved business productivity by implementing the results to consumer surveys on efficiency and

satisfaction, which led to twice-recognized outstanding customer service recognition

• Developed 10 new and underperforming associates by training them in daily procedures and policies,

which led to considerable improvements in their overall value and efficiency

.

Office Depot St. Rose, LA 4/2007 – 12/2008

Inventory and Distribution Specialists

• Facilitated functions to support product fulfillment of both clients and store at a rate of over 500 products

per hour.

• Organized the handling and distribution of warehouse inventory and merchandise to clients and neighboring

stores.

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