Social Services
Resume:
Melissa K. Brown
440-***-**** Amherst,
OH 44001
************@***.***
OBJECTIVE
Social work position within an organization utilizing my education, non-
profit experience, and case management skills
SUMMARY OF QUALIFICATIONS
. Skilled communicator with over three years' experience dealing with a
diverse range of customers and clients
. Comfortable in working with culturally diverse populations
. Successful demonstration of case management skills including CPST, MDS
Interviews, Mental Health Assessments, Care Plan Implementation, and
Active Listening
. Assisted in development and implementation of fund-raising event for
housing program
. Good understanding of local community resources
. Trained as a presenter for awareness on Human Trafficked Victims
. Knowledge with computer programs such as Outlook, Point Click Care,
CATT, Synthesis, HMIS (Human Management Information System),
Management Plus, MS Windows, Word, Power Point, Excel, and Smart Board
PROFESSIONAL EXPERIENCE
Kingston of Vermilion-Vermilion, OH
July 2013-March 2014 Licensed Social Worker
. Perform social service assessments and conduct MDS interviews
following state guidelines
. Develop care plans with a focus on a resident's psychosocial well-
being, behaviors, mood, and cognitive loss.
. Analyze mental health needs and refer to mental health providers when
necessary
. Assist families in developing appropriate discharge plans that fit
each residents' unique circumstance
. Link families and residents to community resources such as Hospice,
Medicare and Medicaid, Passport, Home Health Care, Assisted Living,
Durable Medical Equipment, and Transportation services
. Conduct Plan of Care Conferences for long term residents
Cleveland Christian Home-Cleveland, OH
October 2012-February 2013
Care Coordinator
. Conducted weekly CPST with client and families in client's home and
school.
. Arranged monthly meetings with Parent Advocate and Team to assess
progress on each client's case
. Developed client's individual service plan and family's Plan of Care
. Utilized Medicaid's CATT software and Cuyahoga County's Synthesis
Software
Collaborative Initiative to End Human Trafficking-Rocky River, OH
February 2012-July 2013 Presenter
. Perform presentations to interested groups on the awareness of human
trafficking
. Attend monthly meetings focusing on how to tackle human trafficking in
local community
FAITH HOUSE-Lorain, OH
August 2011-May 2012
Social Work Intern
. Conducted weekly case management with clients
. Documented client case notes in compliance with agency policy
. Created resource guide to assist clients in searching for affordable
housing
. Performed first interviews and initial assessments of potential
clients
Ziggy's Pub and Restaurant- Amherst, OH
February 2008-Present Server and Bartender
. Recognized for solid customer service skills
. Demonstrated composure in a high-pressure and fast-paced environment
. Utilized multi-task skills while performing duties
VOLUNTEER EXPERIENCE
Missions Work-Rustenburg, South Africa (September 2011-October 2011)
. Provided 100 orphans with meals and basic hygiene products
. Interacted and experienced local African culture
. Completed construction work on a dinner hall at a local college with
local Africans
Crossroads Hospice- Independence, OH (May 2011 to August 2012)
. Visit patients with various illnesses and provide quality care and
companionship
Collaborative Initiative to End Human Trafficking- Rocky River, OH
(February 2012 to July 2013)
. Trained to perform presentations to the local community on the
awareness of human trafficked victims
Missions Work- Bad Ischal, Austria (October 2009)
. Worked with an Austrian and Romanian community to complete a
construction project
HONORS AND AFFILIATIONS
. PHI ALPHA HONOR SOCIETY
. THE NATIONAL SOCIETY OF COLLEGIATE SCHOLARS
. NATIONAL ASSOCIATION OF SOCIAL WORKERS- Lorain County Branch
. HUMAN TRAFFICKING COLLABORATIVE OF LORAIN COUNTY
EDUCATION
Bachelor of Social Work
State of Ohio Social Work License
Youngstown State University
License Number S 1302027
GPA 3.85
January 23, 2013
References
Tim Carrion
Carrion Consulting
Lorain, OH
***********@*****.***
Shawn Cleveland
Gathering Hope House/Human Trafficking Collaborative of Lorain County
1173 North Ridge Rd E
Lorain, OH 44055
Randy Domain
Cleveland Cavaliers, Quicken Loans Arena
1 Center Court
Cleveland, OH 44115
*******@****.***
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