Lisa Hillebrecht
**** **** **** **** 760-***-****
Napa, CA 94558 **.***********@*****.***
Profile
Passionate and driven Hospitality professional with the following skills utilized towards building
profitability and enhancing client relationships: Event Planning & Management, Customer
Service, Training and Development, Writing, Interpersonal and group communication skills in a
demanding and high activity environment. Computer: Microsoft Office, Outlook, Social Media:
Facebook, Twitter, LinkedIn.
Experience
-V. Sattui Winery: Napa Valley, CA July 2012-present
Event Coordinator & Director of Petite Weddings
•Coordinating weddings including outreach, site visit tours with walk throughs, negotiations,
contracting, invoicing, event management, rental upgrades, wine sales, creation of timelines,
internal communication, and social media.
•Hosting specialty events, tours, wine tasting experiences, luncheons, corporate and social
dinners and weddings, while working with wedding party, winery staff & vendors.
•Up-selling wine, wedding packages, rentals and event solutions.
•Strategizing and developing new sales opportunities.
•Integral participant in department’s annual gross increase of over 15%.
• Contributed to an overall exceptional guest experience and brand identity at the most
visited winery in the Napa Valley.
-Flavor of SLO: San Luis Obispo, CA January-May 2012
Event coordinator of food and beverage tasting event benefitting United Way SLO.
•Managed and assisted team members in all levels of marketing and vendor
communication.
•Trained and managed volunteer activities.
•Contracted musician performances, participated in radio interview.
•Increased marketing base and collected auction items from local donors.
•Served as liaison between United Way organization, event team, and the ticket buyers.
-Cliffs Resort Wedding Coordination: Shell Beach, CA May-December 2011
Wedding and Events Intern
•Provided excellent customer service via email, phone and face to face communication.
• Worked with wedding party, hotel management and staff, as well as wedding vendors.
•Gave tours and had marketing opportunities presenting the venue to potential clients.
-Ventana Grill: Pismo Beach, CA March 2011-May 2012
Hostess, Customer Services
•Provided positive first restaurant impression and maintained welcoming guest setting.
•Facilitated communication between guests, servers, managers and other staff.
Education
California State Polytechnic University, San Luis Obispo 2008-2012
Bachelor of Arts in Communication Studies
Overall GPA – 3.72 Major GPA – 3.61 Minor – English
Related Coursework: Business and Professional Communication, Small Group and Interpersonal
Communication, Persuasion, Advanced Organizational Communication, Debate, Wine and
Viticulture