Customer Service Sales

Stephanie Perkins

**** ****** *** ******, ** ****1 Hm: 215-***-****/Cell: 215-***-****

Email: *********@*******.***

Objective -To obtain a position within an expanding organization which

appreciates industry versatility along with my managerial expertise

Education

1992-1993 White Bear Lake CC White Bear Lake, MN Business Administration

GPA 4.0 Jan 2003 - May 2003 University of Phoenix Oceanside, CA Business

Management and Finance. GPA 4.0

Professional Skills: Budget Analysis, Payroll, Sales activities, and

Employee Relations. Proficient in Microsoft Suite, Efficient in

communication, thrives in challenging roles, multi-tasking abilities, team

building

Professional Experience

Financial Service Center Manager November 2013-Current- Univest Bank

Responsible for leading the sales and service function for designated

Financial Service Center (FSC). This will include sales leadership,

tracking individual results, metrics, pipeline management with coaching and

developing sales skills of branch staff and business development.

Responsible for the supervision of teller and platform staff including the

full review process of establishing performance expectations (goals), and

the completion and delivery of evaluations. Generate and maintain expected

sales and performance goals, Service new and existing small business/retail

customers assigned to the branch with the goal to retain and develop system

lock-in by evaluating cross selling opportunities for other deposits,

loans, insurance, investments and mortgages. Represent the bank in various

civic and community functions.

Regional Sales Manager January 2011-November 2013-Cobra Wire & Cable

Manage the day to day sales and goals over the Northeast Territory States.

Assure customers' needs are being met by their deadline. Ensure that the

specifications for each job site are being met within the product offering.

Continue to develop and maintain business to achieve overall sales goals as

well as profit goals. Stay up to date through trainings on all new

products. Meet with Vendors to negotiate pricing and delivery to ensure we

can be competitive within the market.

Branch Manager- December 2009-August 2010-Firstrust Bank

Responsible for leading the sales and service function for designated

Office. This will include sales leadership, tracking individual results,

metrics, pipeline management with coaching and developing sales skills of

branch staff and business development in their market.Supervise and direct

the daily activities and staff within the framework of corporate policies

and procedures in such a manner as to assure good quality service to our

customers, satisfied and challenged employees and an efficient and

profitable operating branch. Coach, counsel and interview staff as required

as well as yearly employment reviews. Ensure compliance with all audit and

security procedures. Develop tactics to meet monthly loan, deposit, income

and expense goals. Develop business utilizing customers and prospects.

Build and maintain strong relationships with respective commercial lenders,

Private banking, Mortgage officers and all partners within.

Service Manager December 2007-December 2009- Firstrust Bank

Supervise and direct the daily activities and staff within the framework of

corporate policies and procedures in such a manner as to assure good

quality service to our customers, satisfied and challenged employees and an

efficient and profitable operating branch. Coach, counsel and interview

staff as required as well as yearly employment reviews. Ensure compliance

with all audit and security procedures. Develop tactics to meet monthly

loan, deposit, income and expense goals. Develop business utilizing

customers and prospects. Build and maintain strong relationships with

respective commercial lenders, Private banking, Mortgage officers and all

partners within. Support the Branch Manager with all operation and sales

goals

FSR II/ March 2005- December 2007- Firstrust Bank

Provide friendly and efficient service to our clients and to help them

with all their financial needs. To assist the Branch manager with the daily

branch operations to achieve branch goals by listening to the customer's

needs and selling our products that will provide them with all their

banking needs in one stop. To process loans and help service the clients

accounts. To monitor any suspicious activity and to maintain client

confidentiality. To follow up and report any unusual activity. To make sure

all bank regulations are being followed along with all security regulations

within the branch.

Restaurant Manager /April 2004-February 2005 Ruby Tuesday

Manage and coordinate administrative functions for a staff of sixty-

five. Conduct interviews and direct the new-hire process. Oversee the

training process of all new employees. Supervise and work with staff to

ensure each guest receives exceptional customer service. Create incentive

programs for quality service, Problem resolution for customer

complaints. Provide developmental training for employees seeking career

advancement. Monitor and document employee performance and

productivity. Provide coaching and feedback to employees Oversee scheduling

on a weekly basis for all sixty-five employees. Facilitate the

implementation of new systems and procedures in accordance with corporate

policy. Standardize documents and procedures to add structure to the

unit. Inventory control for unit food, liquor, beer and supplies. Handle

and reconcile unit finances in accordance with company policy.

Store Sales Manager/February 2003-August 2003 Blockbuster

Responsible for all business operations, to include inventory and

reconciliation of profit and loss. Scheduling employees due to business

needs. Training and coaching employees and bringing in new staff to keep up

with the labor and sales percentage. Responsible for merchandising store

to map requirements set forth by corporate. Wrote business plan and budget

for my store. Tracking sales and creating initiative programs to reward

employees for obtaining the goal. Customer service and human resource

concerns Providing incentives to promote positive customer service.

Acting General Manager/November 2001-February 2002 Spoon's Grill& Bar

Manage and coordinate administrative functions for a staff of sixty-

five. Conduct interviews and direct the new-hire process. Oversee the

training process of all new employees. Supervise and work with staff to

ensure each guest receives exceptional customer service. Create incentive

programs for quality service. Problem resolution for customer

complaints. Provide developmental training for employees seeking career

advancement. Monitor and document employee performance and

productivity. Provide coaching and feedback to employees. Oversee

scheduling on a weekly basis for all sixty-five employees. Facilitate the

implementation of new systems and procedures in accordance with corporate

policy. Standardize documents and procedures to add structure to the

unit. Inventory control for unit food, liquor, beer and supplies. Handle

and reconcile unit finances in accordance with company policy.

General Ledger Accountant/December 1996-May 1999 Wells Fargo Bank

Full charge processing of all accounts within a designate

district. Responsible for managing accounts payable and receivable. Issued

charge backs and dealt with internal customers. Wrote new training

procedures for the department.

Teller Supervisor/November 1992-May 1994 First Bank

Vault teller processing and distributing over $500,000 to other branches

daily and the Federal Reserve Bank.? Responsible or teller over/shorts in

cash drawers. Also, responsible for employee professional development and

training. ? Managed Human Resource issues as well as processing time sheets

and payrolls submissions. ? Conducted account research for missing deposits

and other customer issues. ? Set employees schedules and provided multi-

tasking assignments.

Personal and Professional References Available Upon Request

Contact this candidate