Administrative Assistant Customer Service

Cathleen Domschine

** **. ******* *****

Meriden, CT 06450

Cell: 203-***-****

E-Mail: ********.*********@*****.***

Objective:

Seasoned executive assistant reporting directly to top-level management.

Highly organized and able to manage a diversity of high priority projects

in a fast-paced environment. Experienced, competent and efficient with

strong interpersonal and extensive computer skills seeks challenging,

diverse business environment.

Work Experience:

Administrative Assistant

2/14 - Present - American Cancer Society, Rocky Hill, CT (temporary

assignment)

. Assembled and analyzed information, prepared reports, manuals and

agendas.

. Provided variety of clerical, administrative and secretarial duties to

support staff management

. Answered routine mail and inquiries and follow up with others to ensure

that information is coordinated

. Arranged and make notification of appointments

. Answer telephone calls, handle inquiries and transfer to appropriate

party

. Managed department budgets and expense accounts

. Managed Executive's calendar including numerous meetings and travel

arrangements

Region Administrator, Sales Department

9/13 - 1/14 - General Electric, Industrial Solutions, Plainville, CT

(temporary assignment)

. Provided overall office management and administrative duties for Region

. Established and maintained strong communication skills with group,

division & Dept. Adm. Staff

. Coordinated Executive's calendar comprised of heavy meeting and travel

schedules

. Managed Executive in-box - Monitored urgent e-mails; Forwarded or took

action whenever possible

. Arranged complex travel arrangements and itineraries; processed T&L

expenses

. Managed department budgets and expense accounts

. Coordinated on-boarding of new employees

. Managed Region Fleet company cars

. Managed special event ticket requests/purchases ensuring within Budget

. Responsible for PCard purchases - ensure timely reconciliation

. Provided discrete and confidential coordination of sensitive personnel

and company information

Administrative Assistant, IT Department

11/10 - 12/10 - Boehringer Ingelheim, Ridgefield, CT (temporary assignment)

. Created draft versions of lifecycle documentation within the IDEA for

CON system.

. Created and maintain workflows for lifecycle documentation within the

IDEA for CON system.

. Contacted IT Compliance and requested Application Change Control numbers

for lifecycle documentation.

. Initiated revision of a lifecycle document.

. Requested a list of appropriate signatories for lifecycle documents:

Author, Review, and Approval.

. Coordinated documentation approval in IDEA for CON with Authors,

Reviewers, and Approvers.

Administrative Assistant, Global Direct Procurement Department (temporary

assignment)

1/09 - 7/10 - Pitney Bowes, Shelton, CT

. Scheduled and coordinated meetings, interviews, appointments, events and

other similar activities for supervisors and the entire department,

including coordinating travel as well as lodging arrangements.

. Provided administrative/secretarial support for the department/division

such as answering telephones, calendar management, and resolving and

referring a range of administrative problems and inquiries.

. Administrative duties including global travel arrangements and preparing

expense reports.

. Preparation of internal and external correspondence.

Executive Assistant, Communications & Public Policy Department

9/99 - 9/08 - Bayer Healthcare, West Haven, CT

. Administrative duties including extensive global travel arrangements and

prepared expense reports.

. Preparation of internal and external correspondence, mail management, and

telephone screening.

. Project Management and Executive Administration & Communication support

to Vice President, Public Policy & Communications, Bayer HealthCare,

North America and Bayer Executives.

. Coordination and organization of senior level meetings, events, and

dinners.

. Complex schedule management, dynamic time management for both business

and personal affairs.

. Department Budget Management Planning and Monitoring for all five Bayer

HealthCare Divisions and submitted invoices in a timely manner into the

SAP system.

. Outside Vendor/Consultant Management.

. Supervisor of Secretarial Staff and support function management.

. BHC Division Communicators Quarterly Meeting Planning.

. Maintained all litigation issues for all five Bayer HealthCare Divisions.

. Acted as liaison between Bayer Executive Office, Bayer global

communications department, media, press, government official and outside

agencies.

Education:

Becker Junior College, Worcester, MA Associates Degree in Executive

Secretarial

Career Development:

. Connecticut Typist Award Of the Year

. Employee of the Month: Customer Service Award - Above and Beyond

Skills:

. Extensive Computer Skills: Microsoft Suite: Word, Excel, PowerPoint,

Outlook

. Lotus Notes

. MS Visio

. MS Access

. SAP & B to B

. Types 60 WPM

. Excellent Communication Skills

. Self-Starter

. Use of Office Equipments; fax, copier, scanner

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