Human Resources Manager

Lori Bohnert, PHR, MSHRL

**** ****** **** ***** - **********, KY 40216

**********@*****.*** - 502-***-****

QUALIFICATIONS

As a certified Human resources professional with 12 years of progressive human resources experience in union and non-

union environments, I have strong experience in strategic planning, employee management and development, and the

accomplishment of company and departmental goals.

EDUCATION

Sullivan University, Louisville, KY Masters in Human Resources Leadership

PHR Certified, Member of LSHRM and SHRM

EXPERIENCES

Human Resources / Outsource Client Manager, HR Affiliates - Louisville, KY July 2012 to

Present

• Work with directors to develop new strategies, marketing plans, and gain new business.

• Manage all outsourced HR functions including recruiting & selection, employee relations, and benefits

administration for multiple retail, non-profit, healthcare, manufacturing and business clients and companies with

combined employee totals of up to 1,000 employees.

• Lead and direct all employee relations issues including workplace investigations, labor and employee relations

issues, layoffs, succession planning.

• Responsible for development and review of all handbooks and policy/procedures for each client.

• Assist in contract negotiation for sales and service agreements and vendor negotiations as needed.

• Work closely with client senior management for strategic planning and implementation of tactical plans.

• Responsible for OSHA compliance and audits client files for compliance of state inspections.

Human Resources Manager, Sykes Enterprises - Louisville, KY 2010 to November 2011

• Manage all HR functions including recruiting & selection, employee relations, and benefits administration

• Responsible for implementation and follow through of employee initiatives to increase morale and employee

engagement.

• Conducted all employee investigations regarding complaints and grievances.

• Implemented schedule adherence policy for site that reduced absenteeism by 12% in six months.

Lori Bohnert, PHR, MSHRL

4417 Clover Leaf Drive - Louisville, KY 40216

**********@*****.*** - 502-***-****

• Implemented and conduct weekly focus groups with line level employees and management to keep a pulse check

on site and issues.

• Responsible for developing action plans and site initiatives for executive and team management based on focus

group feedback.

• Implemented new hire orientation for company and personally conducted all new hire orientations.

• Implemented company policies to reduce safety concerns for clients and employees through back ground checks

and random drug screenings.

• Streamlined recruiting process and included realistic job previews that have resulted in lower turnover of new

hires by 3% in the first 6 months of use as well as a higher level of job satisfaction with trainees.

• Worked directly with regional and corporate management to implement global policies for all employees.

• Conducted training for managers on quarterly basis to ensure proper policy adherence and develop skills.

• Responsible for all recruiting (executive and line level) including a 250 employee ramp plan for seasonal help

each year.

• Instituted and conducted spot audits and live monitoring for all team managers to ensure consistency and quality

coaching and development

• Responsible for all unemployment claims, EEOC complaints and OSHA requirements

• Work closely with corporate attorney and corporate HR to perform title mapping, develop job descriptions and

enforce all labor laws. This included merging site policies after company acquisition.

• Responsible for auditing and ensuring compliance regarding EEOC, WOTC, AA policies, personnel files, tax

forms and Sarbanes Oxley compliance

Human Resources Specialist, Horseshoe Southern Indiana - Elizabeth, IN 2008 to 2010

• Put together and manned open enrollment for full time and part time team members annually which resulted in the

highest participation percentage of any Harrah's Property worldwide for 2009.

• I partnered with our corporate offices and benefit providers to help employees understand claims, answer

questions, and to best use our products.

• I determined leave of absence and ADA approvals and eligibility based on federal guidelines, company policy and

interpretation of the union contract

• Conducted employee investigations regarding harassment, discrimination and policy violations.

• Conducted investigations for management client groups for reasonable suspicion cases, and suspected gross

policy violations.

Lori Bohnert, PHR, MSHRL

4417 Clover Leaf Drive - Louisville, KY 40216

**********@*****.*** - 502-***-****

• Track and investigate FMLA usage and was able to reduce intermittent FMLA usage by 10% year over year

through program implementations that included shift changes, prior documentation and a working relationship

between the LOA office and each manager. All of which were not done prior to my onboarding.

• Train managers on how to handle ADA requests, leave of absence issues and understanding all employee benefits

in compliance with company policy, our union contracts and federal regulations.

• Work with risk and safety to properly track all injuries and leaves associated with them to lower our OSHA

recordable incidents for 2009.

• Work with our employee assistance program as a management tool that reduced turnover, increased job

satisfaction and individual productivity.

• Chair company volunteer program for all 2200 employees that benefited organizations in Kentucky and Southern

Indiana through volunteer man hours, items and fundraising.

• Work with the HR and Employee Relations Department to train and develop policies for both union and non-

union employee groups.

Human Resources Coordinator, Masonic Homes of Kentucky - Louisville, KY 2007 to

2008

• Tracked and regulated all OSHA requirements.

• Reduced on the job injuries by 25% after implementing training, changing behaviors and educating staff on

techniques.

• Recruited and interviewed for entry level and managerial positions.

• Administered drug screens for all new hires.

• Developed a new training program for new hires that lowered turnover by 30% in first 90 days.

• Trained management on HR laws, policies and procedures as well as state and federal compliance regulations.

• Received 100% on state audits for HR files, personnel records and training/ licensing requirements.

• Conducted all background checks on applicants.

Office and Call Center Manager, American Income Life - Jeffersonville, IN 2002 to 2007

• Increased productivity of call center representatives by establishing better training, verification techniques and

boosting morale.

• Responsible for scheduling all employees, conducting performance reviews and disciplinary actions.

Lori Bohnert, PHR, MSHRL

4417 Clover Leaf Drive - Louisville, KY 40216

**********@*****.*** - 502-***-****

• Developed and implemented employee handbook and guidelines.

• Recruited and interviewed for hourly, commission only and management positions.

• Negotiated benefit packages for our region that resulted in lower premiums for all employees.

• Reduced profit loss by 15% monthly through collection calls, letters and customer service calls.

• Managed union and non-union employees including performance reviews, development plans, and mentoring.

• Developed recognition program for employees that spotlighted job performance, professionalism and productivity.

• Processed all accounts payable, payroll and state and federal taxes for company.

Contact this candidate