Customer Service Quality Assurance

Jessica Garcia

*** ****** **, ***** *****, CA *1911

619-***-**** *******.*********@*****.***

Objective:

To obtain a position as a Financial/Administrative Analyst.

Education: San Diego State University, San Diego, CA

Dec. 2012

Bachelor's of Science, Integrated Marketing Communications

Minor, Italian

. GPA: Overall, 3.62

Awards:

Cum Laude honors in College of Business Administration

2012

SDSU Deans List San Diego State University

2007-2012

Valedictorian San Diego High School

2007

Employment:

Fulltech Systems, Inc., San Diego Sept

2013 - Present

Position: Marketing Support Specialist

Duties: assist in the creation of advertisement by entering

orders into Sales Force, proofreading and editing

all advertisement before printing, pulling mail and phone lists

based on specific customer demographics and psychographics, managing and

editing all mail and phone lists for customers, creating

visual representations of sample advertisement for production,

setting up tracking phone numbers in order to measure response rate of all

advertisement, entering step-by-step instructions into Sales

Force for the printing of each advertisement.

Ace Industries, Inc., San Diego Jan

2013- Aug 2013

Position: Receptionist and Administrative Assistant

Duties: assisted 4 different managers; administered

receptionist work such as answering phone calls, taking

messages, making appointments, greeting customers, organizing, filing

packing slips and invoices, and conducted data entry on READI ERP system;

assisted in other departments such as Quality Assurance

and Control, Accounting (payroll), and Shipping; was

responsible for purchasing tools and supplies for most departments.

Petsmart, Rosecrans, San Diego Oct

2012- Jan 2013

Position: Petcare Associate

Duties: change bedding of small animals, birds, and reptiles;

provide outstanding customer service; check all work

was completed following store policy and rules; execute

all opening and closing duties; back-up cashier.

CAAT EOP, San Diego State University Sept

2010- Jan 2011

Position: Tutor

Duties: Tutored Italian, Spanish, History, and Geography;

assisted students with learning disabilities; developed lectures

to fit every student's needs; assisted students outside of the

tutoring lab; Translated several documents.

Extracurricular Activities:

Gamma Kappa Alpha Honor Society San Diego State

University 2011-Present

Phi Kappa Phi Honor Society San

Diego State University 2012-Present

Golden Key Honor Society San Diego State

University 2012-Present

Phi Beta Kappa Honor Society San Diego State

University 2013-Present

Skills:

Computer Literacy Skills: Familiar with Cognos and proficient in

Microsoft Office: Intermediate in Excel (pivot tables, vlookup, SumIf,

conditional formatting, etc Word, Powerpoint, Outlook, Publisher,

etc...

Interpersonal Skills: Flexible; able to multitask; strong

communication skills; open to new experiences; great adaptability to

new environments; goal driven; and punctual.

Languages: fluent in Spanish and intermediate in Italian.

Contact this candidate