Customer Service Manager
Resume:
Mt. Joy, Pa *****
Jamie N. Ebersole **************@*****.***
OBJECTIVE: To gain employment with a professional establishment that
I can grow within. I am a motivated professional with 10
years of management experience. I am: able to quickly master
technology, handle sensitive material, handle confidential
records, flexible, versatile, and complete any tasks that
are assigned to me. I have demonstrated a strong record of
accuracy, punctuality, and attendance while overseeing major
operations within the company. I would like to put my skills
to work for your company.
EDUCATION: Central Pennsylvania College Summerdale, PA
Bachelor of Science in Criminal Justice Administration
GPA: 3.89 Summa Cum Laude Graduation Date: December 2012
Specialized Coursework Includes: Criminal Law, Criminal
Procedure, Torts, Perspectives of the Constitution,
Principles of Legal Research, Foundations of Law, Evidence,
Corrections, Juvenile Justice, Criminal Profiling Policy and
Practice, Police Operations, Criminalistics, Psychology of
the Criminal, Principles of Private Security, Business
Intelligence, Critical Thinking, Networking Fundamentals,
Principles of Management.
Deans List
York Technical Institute York, PA
Certificate in Travel and Tourism
GPA: 4.0 Graduation Date: December 2000
Specialized Coursework Includes: Airline Reservations, Fares and
Tickets, Hotel Operations, Travel
Destinations, Cruise Line Operations.
WORK Starbucks Coffee Company Lancaster, PA
EXPERIENCE: Shift Supervisor, April 08-Current
Responsibilities include: check store portal for emergency updates
from corporate office, cash handling, running the shift operations,
prepare/submit complex inventory reports, train/educate employees on all
seasonal changes and recipes, re-set the stores physical seasonal layout,
act as the store manager in her absence, handle customer complaints,
provide superior customer service, order products, re-stock the stores
inventory, fulfill large orders, perform general equipment repairs, clean
the facility, register experience.
Laserdome Manheim, PA
Operations Manager, March 03-March 08
Responsibilities included: overseeing front-office operations,
customer service, to develop/implement
a strategic plan of operation for the business, manage all aspects of
day-to-day operations, schedule
events, cash handling, register experience, supervision of 10 + team
members, answering phones,
greeting/checking in guests, guide up to 6 groups to their various
scheduled events, handle customer
complaints, cleaned/fixed equipment, performed general building
repairs, refereed during game play,
cleaning the facility, cooking concession items, administering first-
aid.
SKILLS: Microsoft Word, PowerPoint, and Excel; Strong verbal and
written communication skills; Strong organizational skills;
Detail oriented; Time management skills; Strong work ethic;
Positive Attitude
References available upon Request.
Contact this candidate