Customer Service Manager

Profile:

Motivated, personable business professional with Business degree. Ten

years of experience working with Government contracts, subcontractors

and vendors and a successful 7-year track record of profitable small

business ownership. Excellent customer service and interpersonal

skills, as well as written and oral communication skills. Proficient

in all Microsoft applications and various accounting software. Strong

analytical and critical thinking skills, recognizes and resolves

problems effectively.

Professional Experience:

ADMINISTRATIVE COORDINATOR, 6/12 - 02/14

Ventura Vineyard Church

Greeted people, disseminated information and provided directions to

members and visitors alike. Assisted with special projects and

research, including preparing and presenting PowerPoint presentations

to focus on key points that may be historical, scientific or technical

in nature.

Deputy Program Manager, 11/07 - 2/12

CACI Technologies Inc.

Clearance: Department of Defense, Secret Clearance, 2005

Provided research, as well as administrative, contractual, and

technical support for various components of ISD Navy contract for the

Department of Defense. Prepared financial bids and written proposals

for prime contractor Navy ship installs. Provided Fleet support in

managing budgets and implemented administrative controls necessary to

monitor expenditures and control within budgetary limitations. Created

spreadsheets and presentations that communicate program metrics,

funding status, process flow diagrams, logistic strategies,

capabilities, issues and recommendations. Created Work Breakdown

Structures (WBS). Reconciled bi-weekly and monthly subcontractor and

purchasing invoices and worked with subcontractors and vendors to

resolve any discrepancies in billing. Administered and reviewed terms

& conditions of subcontracts.

Manager / Project Control Analyst, 9/02 - 11/07

SAIC/ AMSEC

Clearance: Department of Defense, Confidential Clearance, 2003

Monitored project costs and commitments, daily and monthly schedule,

deliverables, and performance against the baseline. Prepared and maintained

financial records using Microsoft Project and Excel. Maintained positive

working relationships with program managers and supervisors. Assistant

Facility Security Officer.

Self-Employed, 5/93 - 5/01

Camarillo, CA 93012

Self-employed growing organic produce and selling at local Farmer's

Markets. Achieved and maintained Certified Organic Status by complying

with rigorous County, State and Federal laws, and by maintaining

strict business records. Worked independently to manage finances, A/P

and A/R.

Education:

UNIVERSITY OF PHOENIX, JUNE 2008

B.S. DEGREE, BUSINESS AND ACCOUNTING GPA: 3.78

Certifications:

FIRST AID, CPR, FACILITY SECURITY OFFICER 2004 (DEFENSE SECURITY

SERVICE)

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