Customer Service Rep

[Phone number]•[E-mail address]

[Your Name]

**** ******** ********, **. ***** Mo•314-***-****•********@*****.***

Carolynne Weathersby

Work Experience

October 2013- Present

Twin Lake Trucking East St Louis Il

Dispatcher/Customer Service

Provided accurate and timely customer communication detailing load information

Order entry and scheduling of all inbound/outbound deliveries. Answer phone and email questions. Set

up new Carriers in accounting system.

Updated tracking/tracing information on rail and road.

Setup and negotiate rates and terms to prospective customers

Dispatched 16-19 drivers daily, including routing.

Prepared Direct Invoicing and Payments for customers and vendors

August 2006- October

2013 Midwest Systems St Louis MO

Customer Service Rep

Primary liaison between dispatch and customers

Resolved discrepancies, complications and last minute changes

Implemented several new procedures

Adhered to deadlines regarding railroad service and customer demands.

October 2004-August

2006 The May Company Earth City MO

Bank Check Processor/Collector

High volume call center

Initiated customer calls regarding non-payment

Persuaded customers to pay debt via phone or in store

Detailed record keeping in software system

Continually met call quota

Education

June 2001-2003

ITT Technical Ins Earth City MO

Associate Degree in Computer Engineering Electronics

References

References are available on request.

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