Engineer Technician
Resume:
Jason Pinnock
**** *. ***** ** **** Ave. • Clarkston, GA 30021
*********@***.***
OBJECTIVE:
An experienced IT Support Professional seeking an entry-level position as a Network Administrator/ Engineer
as per my CCNA certification.
IT SKILLS:
Systems: Windows 7, Windows XP Professional, Windows Server 2003, Windows Server 2008 R2, Active
Directory, HIS Applications, STARPACS, Citrix Server, Service Now,
Bomgar, AirWatch, Symantec Backup, Android OS, Internet Explorer, MS Office
IT Networking: Cisco Routers, Cisco Switches, Routing protocols, Cisco IOS, LAN/WAN Network
Administration, Network Security, VLAN, TCP/IP, DNS, DHCP
EMPLOYMENT EXPERIENCE
Computer Generated Solutions Atlanta, GA April 2013 - Present
Support Desk Analyst
• Create, update and resolve trouble tickets for IHG Hotel users.
• Remotely troubleshoot, identify and correct network connectivity issues for hotel users including
verifying IP Addresses on workstations and restarting the DHCP server.
• Reset user passwords and unlock user accounts using Active Directory.
• Install and configure network printers on workstations.
• Remotely configure hotel workstations with web based applications necessary for daily operations.
• Perform server reboots and maintenance on hotel servers to ensure high availability of applications
that are used on hotel workstations.
• Configure and monitor backup jobs on servers using Symantec Backup and Shadow Protect utilities.
• Enroll corporate users mobile devices using MDM Enrollment and push applications via AirWatch.
• Provide floor support to other Tier I agents as necessary.
• Collaborate with outside vendors to resolve complex technical issues.
Mindlance Atlanta, GA December 2012
Desktop Technician
• Disconnected and disassembled computer workstations in preparation for relocation.
• Connected and assembled PC workstations and telecommunications equipment at new location.
Insight Global Bronx, NY July 2009
PC Technician
• Provided upgrade support for POS equipment as part of the conversion from Washington Mutual Bank
to Chase Bank.
TAC Worldwide White Plains, NY March 2009
• Upgraded computer workstations as part of a hardware refresh project for the Social Security
Administration office located in White Plains, NY.
Wyckoff Heights Medical Center Brooklyn, New York November 2007 - January 2009
Technical Systems Coordinator
• Provided day to day technical support for desktop systems located within the hospital.
• Provided applications training and support on radiology information systems applications for radiologists’
and other end-users.
• Performed the installation, configuring and troubleshooting of workstations, servers, and network
connectivity issues.
• Managed doctors’ desktop computer issues quickly which ultimately improved the department’s
turnaround time and improved patient care.
• Performed VPN upgraded on doctors’ laptop computers.
• Set up user accounts and reset password for users to have access to hospital information systems
applications.
New York Presbyterian Hospital New York, NY June 2001 - October 2007
Senior Registrar
• Properly implemented department procedures that resulted in accurate and effective patient registration
that resulted in increased revenue from insurance company reimbursements.
• Provided applications training for radiology information systems end-users.
• Performed PC Support/maintenance on department computers and other equipment on a volunteer basis
when necessary in order to minimize patient registration workflow delays.
EDUCATION
Bernard Baruch College New York, NY
BA Degree: Business Administration
Major: Computer Information Systems
New York Technical College Brooklyn, New York
AA Degree: Applied Science
Major: Computer Systems
TECHNICAL TRAINING
IT Solutions Exchange New York, NY
Structured Networks, Jersey City, NJ
CERTIFICATIONS
A+, Network+, CCNA
PENDING CERTIFICATION
Security+
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