Customer Service Supply Chain
Resume:
KELVIN m.wHITE
************@*****.***
Augusta, GA 30906
BBA Logistics and Supply Chain Management Georgia Southern University 2001
key areas of expertise
Logistics
Routing and coordinating modes of transportation, Manage vendors, Carrier
management, Trace freight, Negotiate freight cost
Computers
AS 400,SAP, Microsoft Excel, Access, PowerPoint, Word Perfect, Lotus, Word
Pro, Adobe Print Shop, DAT
General
Presenter, Communication with people of various age/ ethnic group, Team Player,
Organizational skills, Project Implementation, Liaison among various groups,
Negotiation
Experience
01 2008 – 07 2012 APL Logistics/Colgate Palmolive Smyrna, GA
Replenishment Planning Analyst
Responsible for planning Colgate Products/SKU's from Co Packer/replenishment faculties to all the
national warehouses in order to meet customer demand. Constantly monitored inventory levels at
all Colgate's warehouses to make sure all the inventory levels remained constant.
Advised carriers on lead time, constant communication with the Customer Service Team in
dropping loads to the warehouse, pulling back and correcting orders at the request of Customer
Service to ensure inventory is not being under/over employed. Manage customer replenishment in
SAP from order creation to post delivery
Responsible for coordinating raw material orders into finished goods and mass production at the
Co Packer Facilities
• Manage customer replenishment in SAP from order creation to post delivery
• Monitor key service/cost metrics and trends
• Act as a principled entrepreneur by identifying process improvement and cost savings
opportunities
• Troubleshoot and identify solutions while working through service issues
• Work closely with Supply Planning and Deployment teams to meet customer demand
Practice careful communication with Sales and Customers
• Maintain positive interactions and collaborate with team members and supply chain partners
• Be customer focused by demonstrating a sense of urgency, multitasking, paying attention to
details and providing solutions
• Influence and build internal and external partnerships
• Exercise sound judgment, prioritize duties, and follow tasks through to completion in a timely
manner
Schedule loads, so that loads are optimized by weight, order date, and mode, Serve as a
liaison with material handlers concerning upcoming orders. Monitored local and offsite inventory
Monitor incoming orders and make recommendations on lead times and capacity changes, plan
new orders in line with customer requested date and operational efficiency targets
• Problem solving related to inventory maintenance, order delivery, production, and
transportation/logistics, and determining the least cost solution given the individual situation.
11-200*-**-**** Road One Express East Point, GA
Freight Broker
Coordinated Logistical Operations for various clients using non asset based methods
Responsible for obtaining new accounts, negotiating rates and tracking, tracing
And routing freight to ensure on time delivery
09 2005/ 08 2006 Con Way Air Freight Forest Park, GA
Operations Agent /Logistics Coordinator
Responsible for Tracking, Tracing, Routing and Dispatching Freight
Negotiated rates with carriers, Provided excellent customer service to Outside customers, Venders,
and Account Managers
Analyzed freight costs and carrier performance capability in order to minimize transportation
costs and maximize corporate revenue, provided these reports to the Operations Manager and the
Finance department on daily/weekly basis
Supplied transportation solutions to businesses specializing in time sensitive freight i.e.…produce,
assembly line parts
07 2004 /08 2005 Swift Transportation Decatur, GA
Logistics Planner
Combined freight in warehousing into truck load freight using an in house freight monitoring
system...
Responsible for routing and coordinating various modes of transportation with available freight.
Supervise and monitor driver productivity and capacity.
Manage 30 to 60 vendors (shipping requirements, on time performance, and service levels).
Responsible for carrier management (i.e. cost, service, capacity, etc)
Maintain current rate structure for carriers; negotiate new lanes and spot rates as required.
Develop and supply daily/weekly reports to supervisor and Logistics Manager.
Education/Training
1998 2001 Georgia Southern University Statesboro, GA
B.A., Business Administration, emphasis in Logistics and Intermodal
Transportation
Hope Scholar Recipient
Dean’s List.
Contact this candidate