Customer Service System

Resume of Dr. Thane Rounsefell

CONTACT INFO

Email: *****.**********@*****.***

Cell: 817-***-****

SYNOPSIS

** ***** ** ********** ** specifying, designing, and developing real-time

process control systems, Dialogic based phone switches, various data

collection systems, order entry, accounting, and contact management

systems, as well as developing programming tools and procedures.

Have worked with IBM and Univac main frames, MODCOMP and HP mini computers,

PCs and various micro devices. Have worked with a variety of operating

systems including HASP/JCL, Exec 8, MAX4, OS9, DOS, and Windows. Have

written and modified I/O handlers, symbionts, and executive services.

Experienced with a variety of programming languages and protocols, such as,

C#, Delphi, FORTRAN, Basic, Visual Basic, Ratfor, C, dBase, FoxPro,

Clipper, Java, SOAP, WSDL, XML, JSON, SQL, TCP/IP, IMAP4, and various

assemblers.

PROFFESSIONAL EXPERIENCE

1988 to Present

Independent Consultant

TeleTouch (1998 to 2013)

Designed and implemented credit card payment interface to PayPal in C# with

proprietary TCP/IP protocol to AS400 and PC programs.

Designed and implemented interface to AT&T cellular switch (CARE) as a WEB

Service using C#, SQL, and Visual Studio.

Designed, implemented, and maintained interface to AT&T cellular switch

(Common Services Interface) using Visual Studio with C#, SOAP, WSDL, XML,

and SQL.

Designed, implemented, and maintained a Point of Sale system used by Hawk

Electronics to activate and maintain cellular and security customers in

stores in Texas and Arkansas. The software, written in Delphi includes PDF

file generation, digital signature capture, and DL image capture. The

credit system, also written in Delphi, interfaced to Equifax with a frame

relay interface, and allowed immediate human review if requested, usually

within 30 seconds. The system also interfaced to the AS400 and the AT&T

cellular switch interface with a proprietary TCP/IP protocol.

Designed, implemented, and maintained a switch based Prepaid Cellular

system using JRC 840 and 890 handsets. The switch was designed around the

Dialogic Dual Span T1 boards and is written entirely in Delphi. The

software includes support for activation, payment, and customer service.

Prepaid long distance, paging services, custom interfaces for Hawk Security

credit checking, automated payment system, and automated calling of

delinquent customers has also been implemented.

PaperBoard Products (Mexico City) (2012 to Present)

Update and customization of 1-wire HeatWatch product.

Medial Recovery Inc (Graham Texas) (1996 to 2006)

Implemented data collection and display systems for MRI's line of shock and

temperature sensors using PC's and hand held devices. This involved

Dallas Semiconductor 1-wire iButtons, proximity readers, card swipe

readers, modem and network communications, and 802 RF systems. Programming

was done in Basic, Visual Basic, and Delphi.

Miscellaneous (1989 to 1995)

Consultant for various clients, including Chicago TARPS, Morrison-Knudsen,

Utility Software Services, and REI. Projects included training, process

control strategy design, and implementation, control systems design,

redundant disk systems upgrade and installation, and project reviews.

Various PC/DOS projects using Foxpro, Pascal, C, PageMaker, etc. Designed

and implemented Order Entry / Accounting System and Contact Management

System software for small business.

1985 to 1988

A.F. Sweeney & Associates

System design and installation of numerous PC/AT real-time control systems

including high speed lighting control, inventory control, warehousing and

transportation routing using on-line barcode scanning systems, and an

automatic high-speed timing system.

Also acted as consultant for various MODCOMP system clients, including

upgrade and database expansion work for Chicago Waste Water Treatment Plant

and general consulting and training work on the Minneapolis-St.Paul Waste

water system.

1984 to 1985

NUS

Acted as development system manager for an HP-1000 based Emergency Dose

Assessment system designed and implemented for a Florida Power Company

nuclear power plant. Also assisted in developing applications and general

trouble shooting.

1979 to 1984

Johnson Controls

System analyst/programmer responsible for designing, developing,

implementing, troubleshooting, and enhancing major portions of the

Minneapolis-St.Paul Metro waste water computer system, which consisted of

13 MODCOMP CPUs in a dual-redundant, networked system. Five CPU pairs

handled data acquisition, control, and communications functions, while one

CPU was designated as a development/simulation system. Project involved

developing applications and custom operation system elements in FORTRAN and

MODCOMP Assembler; also developed a symbiont that allows task-to-task

communications with MODCOMP's MAXNET network operation system.

Also assisted in installing and troubleshooting a distributed computer

control system for a new 50 MGD water treatment plant. System controlled

22 functional processes and totally automated plant start-up and shutdown.

EDUCATION

PhD in Chemistry, University of Alabama, 1978

BS in Chemistry, University of Alabama, 1969

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