Customer Service Administrative Assistant
Resume:
Amanda Rodriguez
Tarpon Springs FL
**************@*****.***
Summary of Qualifications:
* Microsoft Access, Word, Excel, Power Point and Outlook.
* Windows 95/98.NT/XP/7/8
* Ace, Saw, Sabre, AQS & Global Shop
* Data Entry, 10 key and database management.
* Filing alpha and numeric, photocopying, scanning and faxing
* Highly skilled in answering multiple line phone system and handling
multiple incoming calls
* Excellent verbal communications and interpersonal skills
* Dispatching, collections, quoting, accounts payable, receivable, sales,
inventory, and travel
* Knowledge of ordering and maintaining office supplies, shipping,
receiving and mailing procedures
* Team Player with excellent customer service skills
* Highly self-motivated with professional appearance and demeanor.
* Ability to work in fast pace environment
Work Experience:
Red Lobster, FL (8/12-Present)
Server
* Wait on tables worked as a team to better our work environment to give
fast and friendly service to our guest.
* Help other servers bring food from the kitchen, refill drinks, tend to
all guest needs and requests in a timely manor.
* Always smile and be hospitable with each guest.
* Ran food if ready before leaving the kitchen and made sure all tables are
pre-bussed before returning.
* Completed all side work during and after each shift according to company
policies.
* Talk about our daily soups and specials, suggest and upsell food.
* Made sure all guest were happy by resolving any issues and welcome them
back before they leave.
D'Lynn's Delights Cafe Springfield, IL (9/10-7/12)
Assistant Manager
* Cashiered
* Took and filled orders
* Cooked and prepped food
* Helped with Deliveries
* Managed labor and administrative duties.
* Interviewed, hired, and trained new associates.
* Created work schedules and delegated tasks.
* Ordered food and supplies, budgeted payroll.
* Analyzed business performance, and ensured caf was in compliance with
health and safety regulations.
* Resolved customer and employee complaints.
Hilton/Bennigan's Springfield, IL (2/07-10/10)
Server/ Certified Trainer/Bartender/Room Service
* Greeted all Guests with enthusiasm and friendliness.
* Served alcoholic beverages in an appropriate manner consistent with
company standards.
* Completed all side work during non-busy hours.
* Provided the highest level of service to all guests.
* Responsible for constant sanitation, organization, and proper food
handling.
* Constantly increasing knowledge of food, beverages, and other products
and services.
* Identified food orders when ready and delivered items to tables in a
timely manner
* Trained all in coming servers according to company policy.
Polypack, Inc Pinellas Park, FL (8/05-2/07)
Administrative Assistant
* Answered 8 line phone system (20 ext) Took messages.
* Process all incoming and outgoing mail.
* Order all office supplies.
* Arrange all travel for Service Technicians and The Vice President Of
Operations such as Air, Car and Hotel.
* Process all paperwork for Service Technicians.
* Called customer's for payment on outstanding invoices
* Greeted Clients and visitors who visited our plant.
* Assisted with accounts receivable and payable
MTD Technologies Pinellas Park, FL (1/03-8/05)
Customer Service
* Answered phones and handled customer issues.
* Downloaded customer orders daily through EDI system.
* Made sure customer parts were shipped out in a timely manor
* Prepared recovery plan reports daily and presented it in our daily
morning meeting.
* Maintained data in our database using Global Shop.
* Processed and filed all paperwork.
CHS ST. Petersburg, FL (9/01-1/03)
Customer Service/Network Service Assistant
* Answered phones and verified insurance group and
transferred to corresponding department.
* Greeted guests and enforced HIPPA privacy and security
procedures.
* Made labels and sent back claims with corresponding
letters.
* Processed applications of Doctor's who wanted to
participate in our network.
* Data entry and maintenance of records.
* Audited files for completed information and scanned data
into database.
* Mailed welcome and recruiting packets to providers.
Education:
* Clearwater High School, Clearwater, FL 1997 Diploma.
* Across America Largo, FL 2001 Class A CDL
* University Spa and Cosmetology Springfield, IL 2011 LMT
References:
* Available upon request.
Objective:
I am a dedicated, reliable hardworking employee with the willingness and
capability to
learn and perform new tasks effectively. I am a very outgoing person with a
great
personality who is looking for a long-term position with room for
advancement.
Contact this candidate