Customer Service Sales

Bill Chenoweth

**** ***** ****** ***** **** Phone: 336-***-****

Rocky Mount, N.C. 27803 E-Mail: *********@***.***

Summary of

Qualifications:

Experienced with use, repair and calibration of optical, infrared,

ultrasonic, microwave, mechanical, electromechanical, analog,

digital, embedded microprocessor, hydraulic, pneumatic,

barometric, gyroscopic, and software based equipment.

Computer proficient in system design, analysis, programming,

networking, repair, and end user aspects including MS Office,

Open Office, Quick Books, CAD, and Proteus VSM software.

Trained in personnel management skills, customer service,

problem solving techniques, time and resource utilization,

and business relations development by the Xerox Corporation.

Electrical Engineering skills in circuit design, manual and computer

aided drafting, schematic origination, prototyping, production,

production modification, testing, certification, and repair.

Skilled with schematic capture, virtual modeling, design analysis,

and PCB generation using various SPICE based software packages.

Twelve years of management and production experience for an

electronics manufacturing company, eight years as an R.F. and

satellite communications technician, and seven years as a field

service/ technical representative, as well as an extensive

background in other aspects of electronics, and electromechanical

equipment including manufacturing, repair, modification,

certification, and sales.

Skilled in manufacturing and use of related equipment such

as milling machines, lathes, drill presses, all power hand tools,

manual hand tools, measurement devices, and assorted test

equipment.

Thirty five years of professional experience with electronic,

mechanical, and electromechanical equipment.

Trained and certified in soldering by NASA to space rated standards.

Experienced with Lean Manufacturing, Six Sigma, and 5S,

philosophies, tools, and techniques.

Professional

Experience:

06/06 – 01/14 Safety Devices, Inc. Rocky Mount, NC

General Manager

Owner of a small electronics manufacturing company.

Responsible for all aspects of production and running the business.

Interfaced with customers and vendors to define needs, resolve

problems and coordinate sales and services.

Instituted several design modifications to existing products

for improved efficiency, accuracy, and durability.

Designed, manufactured, tested, and implemented new

products and test equipment.

05/99 – 06/06 Metropole Products, Inc. Stafford, VA

Senior Technician

Constructed, repaired, modified, and calibrated R.F. and microwave

satellite communications equipment.

Designed and constructed custom test equipment to check

sub-assemblies from production department before installation

into the final product.

Submitted several production engineering changes which

were implemented to improve products.

Certified by NASA in soldering to space rated standards.

09/94 – 05/99 Safety Devices, Inc. Stafford, VA

Production Manager

Constructed, repaired, modified, calibrated, certified and sold

specialized electronics for industrial and Military applications.

Interfaced with customers and vendors to define needs, resolve

problems, and coordinate sales and services. In charge of shipping

and receiving, supplies and parts, certifications, files and records

keeping, production volume, quality control, employees, and sales.

Implemented corporate conversion to electronic data

management from paper based system.

Lead for U.S. Naval research project on custom equipment.

Designed and implemented several circuit modifications for

improved performance and reliability.

08/90 – 09/94 Capital Aviation Instrument Corp. Manassas, VA

Senior Aircraft Avionics Technician

Overhauled, repaired, modified, calibrated, certified, and sold

aircraft navigation and flight instrumentation. Interfaced with

customers to define needs, resolve problems, and coordinate

sales and services. Maintained, repaired, calibrated, and certified

hydraulic, pneumatic, barometric, infrared, optical, mechanical, and

electronic instruments, reference devices, sensors, and test equipment.

Designed and constructed test equipment for this company's use.

Designed and constructed additional custom test equipment

for US Military research to interface autopilot controls and

analog to digital conversion of synchronous resolver outputs.

03/84 – 08/90 Xerox Corporation Rosslyn, VA

Senior Technical Representative

Maintained an extended customer base for large, high volume,

copier requirements, parts, and supplies in N.W. Washington D.C.

Performed installation, repair, calibration, routine and unscheduled

service of customer equipment. Interfaced with customers to define

needs, resolve problems, and coordinate services.

As part of an elite group of superior technicians I was called

upon to resolve problem installations, difficult equipment

malfunctions, and customer problems outside the scope of

normal technical abilities.

Received Superior Performance Awards from the company

and many customer commendation letters.

01/83 – 03/84 Xerox Corporation Springfield, VA

WCRC-DCR Technician

Disassembled, cleaned, reassembled, repaired, calibrated, and tested

sub-assemblies for the refurbishment of large high volume copiers.

When it was discovered that this facility was scheduled to soon

be closed by Xerox, I conducted free after work classrooms at

night teaching electronics to my coworkers enabling them to

qualify for advanced positions as field service technicians,

rather than simply lose their jobs.

10/77 – 12/82 Capital Aviation Instrument Corp. Crystal City, VA

Aircraft Avionics Technician

Overhauled, repaired, modified, calibrated, certified, and sold aircraft

navigation and flight instrumentation. Maintained, repaired, calibrated,

and certified hydraulic, pneumatic, barometric, infrared, optical,

mechanical, and electronic instruments, reference devices, sensors,

and test equipment.

Education:

1984 – 1990 Xerox International Training Center

(Periodic) Electronic, mechanical, and electromechanical

theory and design, customer service skills, time and

resource utilization, problem solving techniques,

and business relations and development training.

(Multiple Certifications)

1976 – 1978 N.V.C.C. Engineering Curriculum

Electronic Engineering Major

Computer Sciences Major

Carried 28 credits load with special permission from the Dean.

(Uncompleted)

1973 – 1976 Gar-Field Senior High School

(College Preparatory Diploma)

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