Security Customer Service

Edward Hagan

*** ******** ****** ****** ******, NY 10305 917-***-****

********@*****.***

Profile: Campus Security Manager

Applying experience and knowledge gained as Police Officer and Security

Specialist to safeguard people and assets.

. Track record of leadership success identifying and taking action to

reduce security risks, minimize liability, provide safe and secure

environments, optimize security programs, and deliver high-quality,

prevention-focused security functions.

. Eliminated losses that had amounted to $50,000 by identifying responsible

parties, leading to their prosecution.

. Proactive in managing operations, including surveillance and security

systems, security risks and measures, and training and development..

. Selected to develop nationwide training program for senior managers,

managers, and security specialists to reduce civil lawsuits from internal

security investigations.

. Created and implemented training for new hires in FedEx's Eastern Region

on interview process, report writing, use of computers on the job, etc.

Arranged for guest speakers such as HR representative.

. Enforced municipal, state, and federal laws.

. Served as OSHA and EEO liaison.

. Recognized for improving percentage of members attending mandatory

training in police command (from 79% to 98%) without negatively affecting

operational staffing needs.

Core Competencies

Leadership . Security Strategy & Operations . Incident Investigations .

Loss Prevention . Risk Identification & Mitigation

Electronic Surveillance Systems . Technology Upgrades . Policies &

Procedures . Crime Prevention . Asset Protection

Training . Emergency Response . Documentation . Customer Service . Threat

Assessment . Vendor Management

Productivity Improvement

Professional Experience

SECURITY SPECIALIST, FedEx Express, Inc., Newark Liberty Airport and Long

Island City, NY (2008-Present)

Direct security, manage surveillance operations, supervise 12-15 contract

security guards, investigate losses, develop and implement security

policies, and perform risk management for facility that handles 30,000+

pieces of freight per day.

. Coordinate with local facility managers to establish accountability

for security and loss prevention procedures and initiatives.

. Determine critical loss and security priorities for facilities as well

as areas of responsibility.

. Provide accurate and timely analysis of trends to corporate

management.

. Coordinate and conduct timely, sensitive, and confidential incident

investigations regarding theft, workplace violence, and employee

misconduct in conjunction with security staff, management, human

resource representatives, and law enforcement officials.

. Conduct ongoing security audits, (including field audits )to ensure

adherence to corporate security policies.

. Facilitate and provide loss prevention training to all levels of

employees.

. Install and maintain oversight of security measures, including

temporary guard services, alarm systems. and CCTV, including

renovation projects and new construction.

. Mentored two Security Officers, leading to their promotion to Security

Specialist positions.

. Identified deficiency that could constitute violation of TSA policy

and improved record-keeping system to guarantee accountability for

mandatory training of contract security guards assigned to the

airport.

Professional Experience (Continued)

INSTRUCTOR, Long Island Business Institute, Flushing, NY (2006-2008)

Taught business and management courses

TEACHER, New York City Department of Education, New York, NY (2005-2006)

Taught various subjects at intermediate public schools on per-diem basis.

POLICE OFFICER, New York City Police Department, New York, NY

New York City Police Department - TRAINING OFFICER (2002 - 2005)

. Conducted daily in-service training sessions at precinct level based

on participation in train-the-trainer seminars.

. Achieved an unprecedented success rate for scheduling members for

mandatory and specialized training.

. Ensured compliance with OSHA. Trained personnel on OSHA topics and

maintained records.

. Served as EEO liaison, provided EEO training, and assisted with EEO-

related complaints.

. Represented Command at department meetings.

New York City Police Department - PLANNING OFFICER (2002 - 2005)

. Authored Precinct Disaster Control Plan. Identified contacts for

vulnerable locations/persons, assets such as other city agencies, and

method of large scale evacuation.

New York City Police Department - HIGHWAY SAFETY OFFICER / SCHOOL CROSSING

GUARD COORDINATOR (1992 - 2002)

. Investigated traffic accidents for causes and for insurance fraud.

. Reduced number of accidents by reporting high accident rates at

specific intersections, resulting in such improvements as better lane

marking and traffic lights.

. Collected and compiled statistical information in monthly reports to

Commanding Officer.

. Developed written traffic contingency plan.

. Managed 35 school crossing guards including direct field supervision,

recruiting and interviewing, preparing and maintaining payroll/time

records, and administering benefits.

New York City Police Department - PATROL ASSIGNMENT (1985 - 1991)

. Prevented and investigated all types of suspected criminal activity

against assets, staff, and customers.

Education

MA, HUMAN RESOURCES/TRAINING AND DEVELOPMENT, 2006, Seton Hall University,

South Orange, NJ

. New Jersey State Police Graduate Studies Program GPA: 3.8

. Member of Kappa Delta Pi, International Honor Society in Education

. Awarded certificates in Human Resources Training & Development as well

as Leadership & Management

BS, BUSINESS MANAGEMENT, 2004, College of Staten Island, Staten Island, NY

. GPA: 3.4

Hold NYC Carry Pistol Permit

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