Customer Service Data Entry
Resume:
ERIKA MARTINEZ
Houston, TX. 77013
***********@*****.***
Career Objectives: To bring to your organization enthusiasm, dedication, responsibility, and good
work ethic, combined with a desire to utilize my customer service skills obtained through previous work
experience
Summary of Qualifications
• Strong written and verbal communications skills
• Excellent problem solving, time management and organizational skills
• Interpersonal and strong adapting skill
Bilingual: English/Spanish
Work History
Cricket Wireless Company/ Houston, TX 03/2011 to 6/2011
• Assisted customers with inquires over the phone and in person. Inquiries to include all questions
concerning cell phone payments, billing.
• Opened new accounts, and upgrade existing accounts with periodical promotions.
• Navigating Cricket computer data base in order to provide excellent customer service.
• Meeting required standards of service.
• Data entry.
• Maintain thorough knowledge of store merchandise.
• Handled customer inquiries and solved billing problems.
• Handling all cash and credit card transactions both in person and via telephone
Mambo’s seafood 06/2012 to 03/2013
• Provide excellent customer service.
• Have thorough knowledge of products and safety.
• Handling all cash and credit card transactions
Baytown Nissan 11/2013 to 01/2014
• Answering and directing calls in a professional manner.
• Light data entry using Microsoft Word/Excel and other data systems.
• Assist clients and guest to the appropriate department.
All-Tex Staffing Personnel Inc. 02/2014 to 04/2014
• Screening drug test for possible hires
• Data entry
• Answer phones and schedule interviews
• Light filing
• Conducting background checks
• Check for citizenships
Education
• North Shore Senior High School – High School Diploma 2009
• San Jacinto Community College - Present
Contact this candidate