Manager Customer Service

Scott Dudley

Katy, TX

**************@*****.*** - 281-***-****

WORK EXPERIENCE

Parts Department

Allen Samuels Dodge - Katy, TX - October 2013 to Present

Responsibilities

Basically cleaning, pulling tickets to be filled and stocking.

Skills Used

Inventory control. distribution

Cashier

Bompass Group - Houston, TX - October 2011 to October 2013

Responsibilities

Cashier. Making sure breakfast supplies and food as well as lunch food and supplies were ready.

Accomplishments

We served almost 5000 people daily while my café served about 900 on a daily basis. Meeting new people.

I know no strangers. 'People Person'.

Skills Used

Cashier. Business ethics, making sure customer was satisfied because they sign your check.

Cook

Little Caesars Pizza - Katy, TX - October 2011 to April 2012

Responsibilities

Get food ready for shift. Cook. Help coordinate oven duties, clean.

Accomplishments

Get along with others. Helping people get caught up if needed.

Skills Used

There again, team cooperation.

Everything

O'hare Flight Kitchen - St. Louis, MO - August 1983 to March 1985

Responsibilities

We were airline caterer. I started out in the dish room. Worked my way up to driver and dispatch. Q.C. where

I checked each flight for the accuracy and set up of each food item try. Eventually transferred to the Liquor

Department where we did a morning inventory as well as a days end inventory. We were the hub for Ozark

Airline. Our duties included packing all the beer, wine and champagne flights.

Accomplishments

Missing a flight cost the company a lot of money. Time management was essential. We worked as a team

to get the job accomplished.

Skills Used

Inventory control, q,c,; sales, distribution

Night Manager

Flaming Pit - St. Louis, MO - March 1983 to August 1983

Responsibilities

Supervised 5-10 associates at night. Assuring total customer satisfaction.

Accomplishments

Teamwork.

Skills Used

Flexibility in working with different personalities.

Asst.Manager Trainee

Famous Recipe Chicken - St. Louis, MO - June 1982 to February 1983

Responsibilities

Prepare chicken, slaw, for the day. This included proper chicken breading as well as the cooking and also

prepare chicken for bbq sandwiches.

Accomplishments

Always on time, helping others and making sure ample amount of food.

Skills Used

Working with a team.

Busboy

Sunny Hill Restaurant - Cape Girardeau, MO - May 1976 to April 1982

Responsibilities

My first job in the food industry. Busboy, proper table cleaning. Helping out in the kitchen supplying cooks

with proper food items. Being a motor inn, I also helped out in the motel whether it be helping customers with

luggage or doing room service. Also helped some in the laundry. Helped coordinate banquets from as small

as 10 people and up 1000.

Accomplishments

Made many friends whom I stay in contact with. Helped get about 3-5 people a job there. Always was able to

help out the waitresses in a pinch. 'People Person'.

Skills Used

Met many new people. Really enjoyed my first job in the Hospitality industry and looking to get back into it.

Bookkeeper

Prairie Farms Dairy - Cape Girardeau, MO - April 1979 to March 1982

Responsibilities

Prairie Farms was located upstairs the Sunny Hill Restaurant and the 2 were managed by cousins. I did the

weekly payroll, daily sales reporting. In addition to the weekly and monthly billing. Customer service where I

took calls from customers who were in need of products. Basically it was a a/r position.

Accomplishments

My boss retired. One month later I was released because the new manager brought in his own workers. Even

though he was retired and could do nothing about it, Bob, who was my hiring boss was upset. Everyone could

depend on me.

Skills Used

Inventory control, sales, distribution and time management.

EDUCATION

One year certificate in Marketing-Retail-Management in Busness

MIB - Cape Girardeau, MO

1978 to 1979

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