Manager Customer Service
Resume:
KELVIN BOYD
*** ******* ***** **, ****, GA ****5
QUALIFICATIONS
. Bachelor of Science, Business Management.
. Confident, success driven, demonstrates initiative, and self-starter.
. Poised, polished, professional, articulate, excellent interpersonal
skills and customer service oriented.
. Retail management experience, ability to direct operations, and
exercise independent discretion and judgment.
. Strong interpersonal and communication skills to interact positively
and work well with others in a team environment with minimal
supervision, results oriented, and capable of meeting or exceeding
deadlines with attention to detail and follow through.
. Ability to influence and persuade others.
. Speak effectively before groups of customers or employees of an
organization.
EMPLOYMENT
Electric Power Board of Chattanooga Chattanooga, TN
Fiber Technician/Field Services May 2009 - Present
. Knowledge of the standards, materials, techniques and equipment used
in the installation, maintenance, and repair of OSP fiber optic
equipment.
. Knowledge of PON networks and fiber optic transmission.
. Skilled in the operation of specialized maintenance, test and fusion
splicing equipment.
. Ability to operate specialized test equipment and interpret test
results. Knowledge in taking and understanding loss measurements and
document all splicing information to provide to appropriate personnel.
. Performs construction, simple splicing, simple distribution changes of
the OSP fiber optic cables and installs ONT units at customer's homes.
. Makes necessary repairs on the OSP facilities at the residence once
problem is identified.
. Assures network is functioning properly before leaving customer site.
. Responds to emergency and non-emergency repair calls regarding all
aspects of the OSP fiber optic network.
. Attends safety and OSHA compliance meetings; attends training sessions
as required.
. Fusion Splices fiber optic cable, mounts splice closures and ONT's and
performs other OSP functions as directed by the OSP supervisor.
. Serves as backup to the Facility Services Technicians as work load
demands.
. Works comfortably and effectively with the public, is team oriented,
and flexible due to the daily task variations necessary to meet
customer demand.
Lowe's Dalton, GA & Kimball, TN
Assistant Manager Feb. 2007 - May
2009
. Managed 30 or more personnel.
. Facilitated team meetings, performance appraisals, and schedules for
employees.
. Prepared sales contracts for customers.
. Ordered and monitored inventory.
Hertz Company Chattanooga, TN
Manager Trainee July 2006 - Feb. 2007
. Provided customer service both inside and outside of the office while
exceeding monthly quotas.
. Utilized my leadership skills to help the business grow and increase
profitability.
. Performed as a manager assistant in sales and corporate marketing.
. Facilitated team meetings and performance appraisals for employees.
. Conducted door to door business consulting with auto dealerships,
schools, churches, etc.
. Maintained daily operations and promoted fleet growth.
Rent-A-Center Chattanooga, TN
Assistant Manager March 2005 - June
2006
. Participated in employee training and daily operations.
. Developed strategies to exceed daily, quarterly, and yearly sales
quotas.
. Managed 4 hourly employees, planned meetings, and completed employee
performance evaluations.
. Motivated and led employees to increase sales by an annual 20%.
Dish Network Inc. Marietta, GA
Installation Technician Nov. 2004 - March
2005
. Installed satellite TV for customers while gaining extended customer
service relations.
Enterprise Rent-A-Car Rome, GA & Marietta, GA
Manager Trainee & Assistant Manager May 1999 - Sept.
2004
. Maintained daily operations and increased fleet growth by 42%.
. Increased corporate rentals by 20%.
. Prepared employees for assistant manager roles.
. Conducted employee performance evaluations and reprimands.
EDUCATION
Shorter University Rome, GA
. Bachelor of Science, Business Management Major Aug. 1994 -
Dec. 1996
Concordia College Selma, AL
. Associates of Arts Aug. 1992 - May
1994
BASKETBALL COACHING EXPERIENCE
2014-Present Pro Performance Basketball Development Rome, GA
Training Instructor
2012-Present Notre Dame High School Chattanooga,
TN
Assistant Varsity Basketball Coach (Boys)
2012-2013 Notre Dame High School Chattanooga, TN
Head Junior Varsity Basketball Coach (Boys)
Assistant Varsity Basketball Coach (Boys)
2010-2013 Tennessee UNITED Chattanooga, TN
AAU Head Basketball Coach (Boys)
2007-2010 Tennessee EXTREME Chattanooga, TN
AAU/YBOA Head Basketball Coach (Girls)
Contact this candidate