Customer Service Manager
Resume:
[Newton, NJ *****]
[***************@*****.***]
[TRACEY KOHBERGER]
INTERNSHIP [INTERN, THE HOUSE OF THE GOOD SHEPHERD]
EXPERIENCE [September 2013 - April 2014]
The House of the Good Shepherd is a continuing care
retirement community in Hackettstown, NJ. During my
internship I worked in Social Services on the skilled
nursing unit under the supervision of the facility's social
worker, Denise Rothman. My responsibilities included:
- doing mood assessments with residents
- completing social history and admissions paper work with
new residents
- updating and discussing advanced directives. living wills,
and DNRs with residents
-attending weekly care plan meetings
-providing grief counseling to residents
-assisting in planning resident discharges
-entering resident mood assessments and social history into
point click care system
-completing quality of care surveys with residents
-discussing and reporting complaints of residents
work BAG ROOM ATTENDANT
Experience Newton Country Club - Newton, NJ
[2007- Present]
Responsibilities include:
-Customer service
-Washing golf clubs and carts
-Merchandise sales in Pro Shop
-Building relationships with members
-Assisting during outings
sERVER
Krave Caf - Newton, NJ
[April 2014 - Present]
Responsibilities include:
-Barista
-Server
-Customer service
cASHIER
Quick Chek - Newton NJ
[2011-2014]
Responsibilities include:
-Customer Services
-Cashier
-Deli assistance
Education [The richard Stcotkon College of new jersey-Galloway
NJ-Bachelor's of Arts]
Psychology major
Member of Psy Chi honors club
Member of psychology club
Dean's List 2011, 2012, 2013
[RUTGERS UNIVERSITY - New BRUNSWICK NJ - MASTERS DEGREE IN
SOCIAL WORK]
-Currently enrolled
-Completing first year May 2014
References [Denise Rothman]
[Social Worker, The House of the Good Shepherd]
[********@*****.***]
[Ana Rosa Maertens]
[Manager, Quick Chek]
[Tom Staples]
[Assistant Professional, Newton Country Club]
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