Resume with Telecom background

Farhan Saeed ***/***, Ghaffar Manzil, Jamia Nagar,

Okhla, New Delhi - 110025

Tel: +91-999*-***-***, E-mail:

******.********@*****.***

Aim/Objective

To seek responsible and challenging position with an opportunity to learn and

grow and eventually to make a valuable contribution to the objectives of the

organization

Work Experience

Convergys India Services Private Ltd. Nov 2008 -Oct 2009

Worked as a Customer Care Operations (CCO) for 1 Year Gurgaon, NCR

Aegis Services Ltd. Nov 2009 - Oct 2011

Worked as a Senior Executive Operations in Back office Gurgaon, NCR

for 2 years

Omniglobe International Pvt Ltd Feb 2013 - Aug 2013

Worked as a Telecom Analyst Operations in Back office Gurgaon, NCR

for 6 Months

Education

Secondary Education from New Horizon School, Mathura New Delhi, ~2002

Road

Senior Secondary Education from New Horizon School, New Delhi, ~2004

Mathura Road

BA from Jamia Milia Islamia University New Delhi, ~2007

Tools Used while working on projects / Computer Skills

DND Software Software tool to check customers accurate DND data

BI (Business Software tool to check all the Calls and SMS details of the

Interface) customers

UCMS (Union Software tool to fill all the verified details of Customer

Complaint Management

System)

ICRM Software tool to check all the complaints logged in the

Portal

ECRM Software tool to check all the details of Landline Numbers

Info touch Software tool to check all the phone usage details

MS Word Documentation and presentation

MS Excel Documentation and data management

Personal Information

Date of 5th Sept 1987

Birth

Marital Single

Status

Language Fluent in English, Hindi and Urdu

Skills

Interests Playing Snooker and Riding Motor-bikes

Contact this candidate