Technician Network
Resume:
PO BOX ***
CHRISTOPHER M. MCDONALD LIVONIA, NY 14 487
*************@*****.***
(585) 465- 2258
OBJECTIVE
Seeking a position as a Network Technician.
Skills
EDUCATION MS Office Suites
2 007/2010 /2013
Information Technology: Network Administration, Bachelor of Technology Office365
August 2010 – December 2012 Administration
SUNY College of Technology at Alfred, Alfred, New York
GPA 3.04/4.0 CSS
HTML/XHTML
Computer Repair, Certificate May 2010 - August 2010
Spiceworks
Genesee Community College, Batavia, New York
W indows
Computer Systems & Network Operations, Associate in Applied Science XP/7 /8/8.1
August 2008 – May 2010 W indows Server
Genesee Community College, Batavia, New York 2 003/2008 /2012
GPA: 2.92/4.0
Active Directory
W SUS
CERTIFICATIONS
DHCP
CompTIA A+ - Completed July 2013
DNS
CompTIA Network+ - Completed November 2013 W ANs and LANs
Network Cabling
EXPERIENCE
Storagecraft
PC Technician, Infrastructure March 2013 – March 2014 Barracuda
Innovative Solutions, Rochester, New York
ESET Anti -Virus
Virus Removal Tools
Duties Performed:
• Install and test PCs
Remote Desktop
Fix PC performance issues Technologies
Diagnose and Repair PC hardware related problems
Assist in preparing, maintaining, and upholding procedures for logging, reporting, and
statistically monitoring PCs
Accurately document hardware failure, repair, installation, and replacement
Assist in developing long term strategies and capacity planning for meeting future computer
hardware needs
Support development and implementation of new computer projects and new hardware
i nstallations
Install, troubleshoot, maintain and repair all peripherals, storage devices, and software
attached to a customer’s PC’s and network infrastructure
Provide on-site assistance to end users pertaining to the installation, troubleshooting, and
support of their computer applications
Ensure daily logs are kept for tracking anti -virus, backup, and Windows Server Update
Service statuses
Complete preventative maintenance on all network related equipment installed on -site
Compile, maintain, and verify network documentation
Accurately document, track, and report all network related incidents and end user support
i ssues
Assist in developing long term strategies and capaci ty planning for meeting future business
technology needs
Assist in the development, implementation, and installation of new technology projects
IT Specialist, Information Technology October 2012 – December 2012
ServU Federal Credit Union, Painted Post, New York
Duties Performed:
• Systems Operator – process jobs, perform backups.
• Develop and maintain related departmental process & procedure documentation.
• Monitor data processing and communications systems.
• Provide Level 1 Helpdesk Support.
• V endor interface with business partners.
• Perform maintenance and repairs on equipment as needed.
• Printer and desktop support.
• Some project management.
Network Specialist (Internship), Information Systems August 2012 – October 2012
Noyes Memori al Hospital, Dansville, New York
Duties performed:
• Day-to-day system support tasks as well as special projects oriented around the Noyes IT
i nfrastructure
• Equipment swap of selected software and hardware assets up for renewal as part of the
ongoing technology replacement cycle.
• Developed and maintained concise documentation about the Noyes IT operating
e nvironment.
• Worked with the following technologies:
Microsoft Active Directory
Windows XP and 7 operating systems
Outlook 2003, 2007 and 2010
High speed laser printers
Microsoft Windows Server 2003 and 2008
Microsoft Exchange 2003 and 2010
NOC Technician (Internship), ISIS NOC June 2012 – August 2012
Frontier Communications, Rochester, New York
Duties Performed:
Daily interface with the Internet Help Desk
Assist in handling all escalations from Leads and Coaches at the Help Desk
Communicate system outages to Help Desk personnel
Track and monitor all escalated issues from the Help Desk
Interface to System Services, Tier 2 IP Networks and Data Support Technicians
Dispatch high level problems to on- call technicians in appropriate department
Confirm network status, fix if possible, or dispatch to local repair
Troubleshoot in-depth Network backbone issues and escalate as appropriate
Assist System Services, Tier 2 IP Networks Data Support with maintenance requests
Utilize network monitoring tools to ensure network stability
Update and validated network maps as needed
Daily IP Address Assi gnments
Update and record IP assignments in public DNS
Process Internet DNS requests
Process customer domain and DNS requests
Assist IHD in troubleshooting BDSL customer issues
Support VPN and VoIP product
Support wireless product Qualifications
Helpdesk Technician, Information Technology Services August 2011 – January 2012
Alfred University, Alfred, New York
Duties Performed:
Maintain and track all work orders in the ticketing system.
Receive, tag, and keep track of all incoming hardware and software.
Troubleshoot computer hardware, software, and network issues.
Provide customer support to phone calls and emails.
Escalate major issues to proper levels.
Perform other related duties, as assigned, for the purpose of ensuring the efficient and
e ffective functioning of the department.
Network Administrator Intern January 2010 – April 2010
Master Web Services, Batavia, New York
Duties Performed:
Design a new network structure for the Internet Café it the YWCA in Batavia, NY.
Implement a blade server into the network.
Re -install and configure Windows XP w/Service Pack 2 on the machines in the Internet Café.
Maintain the Internet Café and troubleshoot any issues that may arise.
ACTIVITIES & AWARDS
Student Senate Representative: Up ‘til Dawn, Alfred State 2011-2012
Member, GCC Men’s Golf Team, 2010
Member, Student-Athlete Activity Committee 2009 - 2010
Assistant Manager, Computer Repair Club, 2009 - 2010
Member, Computer Repair Club, 2008 – 2009
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