Manager Management

Cheryl Crooks MBA, BSc (HONS), RMN

Email: *******.******@*****.***

London, N18 2QQ

(Home) 020*-******* (Mobile) 079**-***-***

ACHIEVEMENTS INCLUDE:

1. Successfully applied Lean Strategies to reduce staff budget, which

resulted savings in excess of 100k

2. Led hospital to acquire the AIMS (Accreditation for Inpatient Mental

Health Services) award

3. Established the Patient Flow Manager post which resulted in streamlining

the admission process and this meant a decrease in inappropriate

admissions to the service

4. Designed and developed an access data base to identify demand and

capacity of patient flow. This resulted in information management to

determine beds needed and reduced waiting

5. Put in place a key number of processes to support new operational

systems and assertively problem solved issues, such as establishing

appropriate care pathways, between inpatient and community services. This

reduced inpatient length of stay

6. Developed and deployed an organizational quality plan and ensured it was

documented and accessible throughout the organization, to ensure

compliance with regulatory and CQC standards.

7. Introduced clinical governance as a strategy to impact on quality. It is

now the main vehicle for continuously improving the quality of patient

care and developing the capacity to maintain high standards (including

dealing with poor professional performance). This resulted in council

recommending patients be placed with hospital

8. Certified Six Sigma Black Belt- led project resulted in 80k

9. Initiated quality and process audits which led to the development of

risk assessment tools

CAREER HISTORY:

Jan 2014 Interim Clinical Governance Manager Calderstones NHS Partnership

1. Develop and implement clinical practice audits for all clinicians in

line with professional best practice and contractual requirements

2. Provide audit reports to a variety of stakeholders as required

3. Identify/develop learning opportunities/tools for clinicians to

support their continuing professional development

4. Work with colleagues to support organisational training programmes

5. Reviewed clinical records and completed clinical risk management audit

which identified key areas of improvement

6. Reviewed clinical incidents and complaints to ensure through

investigations were carried out and approriate action plan executed.

7. Worked alongside clinical risk manager in the mitigation of identified

risks

May 2013 to Dec 2013 Interim Patient Flow Manager Surrey and Borders

NHS

1. Established the post of Patient Flow Manager

2. Contributed to the development of the Trust's strategic review

regarding utilisation of beds and management of patient flow.

3. Added to the development of operational and strategic plans to ensure

agreed objectives are implemented and quality of standards maintained.

1. Contributed to the ongoing systematic review of admission and

discharge policies in relation to care pathways to ensure the optimum

use of clinical resources.

2. Used the process of lean techniques such as value stream mapping and

cycle time reduction to review and improve process

3. Captured, differentiated and used data to determine demand and

capacity which is key to improving work processes

4. Determined the needs of and managed relationships with multiple health

and social care professionals/bodies

February 2013 to Nov 2013Quality Assurance & Strategic Director Lane

Project

1. Initiated clinical governance as a strategy for quality improvement

1. Investigated incidents to detect underlying causes and identify best

resolutions and prevention strategies.

2. Improve organizational strategies to improve clinical care and

residents experience

3. Co-ordinated and led clinical information and quality improvement

needs in order to improve clinical effectiveness in the context of the

Clinical Governance agenda.

4. Managed the implementation of clinical audit programmes across all

clinical services

5. Provided specialist advice and support on clinical audit

6. Developed overall audit plan preparation and documentation

7. Developed and managed systems & processes to support and facilitate

clinical audit activity as well as supporting other risk

management/governance activities

December 2012 to April 2013 Compliance Inspector (Care Quality

Commission)

1. Inspected health care facilities and submitted CQC Compliance Reports

2. Responsible for carrying out a programme of planned reviews across a

mix of health and social care services

3. Collated evidence, undertook analysis and evaluation, and reported on

outcomes

July 2012 to present Independent Consultant Certa Care Services

1. Conducted training needs assessment and delivered training programme

2. Provided business consulting services and set up small businesses

3. Provided Quality and Risk Management consulting services

July 2010 to July 2012 Clinical Services Manager The Priory

Hospital

1. Chairperson Clinical Governance.

2. Acted in the absence of the Hospital Director

3. Coordinated hospital audit programme

4. Managed budget

5. Carried out the role of Appointed Home Office Accountable Controlled

Drug Officer.

6. Co-ordinated the activities of the Quality Network Inpatient CAMHS.

7. Logged, recorded and resolved incidents and ensured problem management

to continue work while incidents were addressed

8. Completed and submitted detailed incidents reports to NHS Trust

9. Planned and implemented strategic changes to improve service delivery,

client satisfaction and staff utilisation.

10. Actively participated in safeguarding policy development across

boroughs.

11. Prepared and presented at Quality Management and Project Monitoring

Meetings.

12. Developed relationships with NHS and other key strategic partnerships.

13. Attended NHS London Contract Performance - information for placement

providers.

14. Coached, mentored and developed staff to achieve client satisfaction

and their personal professional growth and development.

15. Investigated and reported on SUI and ensured action plan to address

concerns were completed

16. April 2009 to July 2010: Community Care Manager Personnel

Care Bank

17. Supervision and appraised and provided timely feedback on performance

management.

1. Ensured compliance with Care Quality Commission.

2. Monitored project and ensured budgetary limitations were maintained.

3. Created strategic alliances between partners and other stakeholders.

4. Assessed, designed, developed and delivered training.

Sept 2006 to April 2009: Clinical Ward Manager The North London Clinic

1. Responsible for managing ward team.

10. Managed ward budgets and resources.I

11. Defined and developed a new assessment document for patient admission.

12. Adapted care requirements to meet a wide range of diverse patient needs

and cultures.

13. Developed a new rehabilitation service.

14. Created patient portfolio which was used to assist with patient

recovery.

April 2004 to Sept 2006: Team leader / Six Sigma Black Belt

15. Delivered presentations to the board and high level executives.

16. Created specific audit tools to monitor and ensure quality compliance.

17. Designed and implemented a risk assessment tool to analyse patient

risks.

18. Handled day to day patient care and long term care strategies to boost

patient recovery.

19. Led quality improvement projects.

20. Managed and coached six sigma yellow belts.

Nov 2002 to April 2004: Registered Nurse Redford Lodge

Hospital

21. Identified client needs and worked with team to develop effective

solutions

22. Provided emotional and physical support for patients.

23. Ensured appropriate allocation of medication and updating details on

patient notes.

24. Provided additional support for ward management teams, taking on

additional responsibility as required and supported special projects

within the hospital.

SKILLS SUMMARY:

25. Project Management

26. Excellent report writing

2. Key knowledge of compliance and CQC standards

3. Management of clinical audits

27. In depth knowledge of Micro Soft office- Word, Power Point, Excel and

databases

28. Change management and organizational behaviour and development

29. Adaptable and flexible, able to work under pressure and time

constraints

30. Team Development, training and motivation

31. Coaching, mentoring and problem solving

EDUCATION & QUALIFICATIONS:

32. 2010: Mastering Clinical Audits - University of Edinburgh

33. 2008: Preparation for Mentorship - Middlesex University

34. 2005: Six Sigma Transactional Black Belt

35. 1999: Master of Business Administration (MBA) - The University of

West Indies

36. 1996: Certificate on Quality Management - The University of West

Indies

37. 1994: BSc Sociology / Psychology (2:1) - The University of West

Indies

38. 1983: Certificate in Mental Health Nursing- St Ann's Hospital

PROFESSIONAL TRAINING:

39. Project Management

40. Leadership and Development

41. Leading and Empowered Organisation

42. Fund Management Training

43. E-Commerce Strategies

44. Life Coach - Young Adults

45. Mentorship

46. Fundamentals of Addiction

47. NLP Practitioner

48. Youth at Risk

49. Drug and Substance Abuse Prevention

Membership:

American Society for Quality

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