Customer Relations Expert
Resume:
P.D.W. I I **** Ardrey Woods Dr Charlotte, NC ****
• *************@*****.*** •
A high quality and productive, goal oriented professional with proven people and leadership skills.
Information and results-driven, decisive leader, with great critical and analytical skills. An interpersonal
empathetic teacher with fair judgment and memory for specific details, Further possessing skills in
organizational awareness, integrity, with a compassion in the delivery of customer service, risk
management, and working as an enthusiastic team player.
Core Competencies Leadership Operations Select Achievement
Strong Communicator Created a 35% revenue Led several revenue In 2011 as a Quality
with excellent generating system which producing projects geared Control Analyst, led
presentation and originally excluded 1/3 of solely on the participation Customer Service
writing skills employment staff of a specific client Solutions Project to
Billingual-Spanish eliminate issue resolution
backlog, increasing
customer satisfaction
rating by 8%;
implemented productivity
measurements for
continued execution
Strategic thinker with Demonstrated the ability Demonstrated talent in For Sales Productivity &
experience in problem to communicate and process, root cause and Promised Profit to Earn,
solving and strategy deliver to senior quality assurance analysis Ranked 2 out of 47 Elite
development managers and owners Trainers for 2013 within 1
within an organizations month of being employed
Excellent Oversee reports that Extensive experience in 2013 Created a service
organizational affect the performance of call center operations, program that increased
awareness with the Team Leads and their including evaluating monthly revenue by 15%
ability to be a fast units metrics such as Service based solely on customer
learner Level, Adherence, Handle participation
Time, and Productivity
Proficient in MS Office Ability to gain 2008 recommended and
including Excel and commitment of team and accepted a ranking
Power Point customers position by superiors for
being institutionally
devoted.
Customer Relations Specialist
X erox I nc. R aleigh, NC Jan
2010-Ma rch 2012
C ustomer Relations Specialist Team Lead, I T Support &
I nside Sales
• Served as an on duty aide next to Operations
M anager in assisting fellow team members who
could not perform effective customer service
r esolution inqui ries. Monitored calls and gave on
t he job coaching for performance.
ADT Securi ty Systems R aleigh, NC
J uly 2009-Jan 2010
Customer Support Analysts Supervisor
• Involved in system installation and implementation,
employee scheduling and hiring, testing and
ongoing technical troubleshooting as well as vendor
m anagement.
P.D.W. I I 9527 Ardrey Woods Dr Charlotte, NC 2827
• *************@*****.*** •
Aarons Sales & Lease R aleigh, NC
J une 2010-Dec 2010
Account Manager
• Answer client's technical questions, resolving
p roblems such as late product shipments and
delivery, handle billing discrepancies and even
a r ranging for the return of damaged or unpaid
p roducts.
Durham Police Depa rtment D u rham, NC
D ec 2006-July 2009
Law Enforcement Officer (PO2)
• Held ranking position t hat was intended to
guarantee the safety and security to the citizens of
t he community and assurance that the NC laws
w ere enforced within the ju risdiction of the city
b ased on reasonable and sound judgment.
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