Project Manager Management
Resume:
Christopher W. Elkins
Rochester Hills, MI 48309
Email: ********@*****.***
OBJECTIVE
To play a vital role, in meeting organizational challenges, managing change
and driving business solutions. Such a role could be either managerial or
project specific. The objective is to continue building on my years of
experience, and in so doing, make a significant contribution to an
organization's future success.
SUMMARY OF EXPERTISE
Over 20 years of business consulting experience fulfilling roles as Project
Manager, Business Analyst, and Operations Manager. Specific areas of
experience include Strategic Planning, Business Process Management,
Business Intelligence, Lean Manufacturing, Six Sigma, Training and
Facilitation. I have worked across the organizational spectrum including
Finance, Engineering, Sales & Marketing, Quality, Procurement, Human
Resource & Request Management.
EXPERIENCE
Hewlett-Packard
Service Segment Manager - Global Capabilities Development
2014 - Present
. Responsible for the development of performance measures in addition to
their alignment to enterprise strategy and organizational processes
. Introduced Business Intelligence core criteria to ensure the validity
of measures,
o Accurate
o Timely
o Useful
o Actionable
. Promoted standardized metric definitions to enable consistency and
accuracy of measurement across time, accounts and regions
. Developed performance calculation formulas to support measurement
recording, tracking and reporting
. Responsible for baseline methodology, including framework, approach,
tools and templates
. Implemented account and data mapping strategy to enable data warehouse
functionality
. Designed "dashboards" to record and monitor progress to target levels
and allow for executive level reporting
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Christopher W. Elkins
EXPERIENCE
Hewlett-Packard
ITO Service Delivery Consultant - Pepsi/Luxottica
2013 - 2014
. Conducted Account Intervention efforts to effect immediate change
where an account's performance was no longer characterized by a
predictable consistency and/or within acceptable measures
. Established a new rapid, focused, and impartial approach to root cause
analysis, recommendations, and a measured implementation of solutions
. Developed a methodology to specifically address identified accounts,
with a three step process of Evaluation, Stabilization and
Standardization
. Conducted facilitated, on-site, workshops to engage stakeholders and
evaluate current state
. Crafted immediate term solutions designed to stabilize performance
predictability and strengthen measures of efficiency and quality
. Ensured sustainable performance and consistency by leveraging service
request management and procurement request management best practices
that provided the foundation for a standardized environment
. Provided direction and support via tools/templates/practices designed
to effectively enable immediate and long term goals
. Authored "Go to Green" plan(s) to ensure the implementation of
defined process improvements coupled with a Lean approach capable of
providing validation by way of correlated metrics
Hewlett-Packard
ITO Service Delivery Consultant - Kraft/Pfizer/Symantec/Meritor
2012 - 2013
. Conducted Lean Capability Assessments
. Reviewed Master Service Agreement Contract for evaluation of
obligations - over/under delivery
. Analyzed Service Delivery workload ratios, resource to volume metrics,
for optimization leveling and alignment
. Conducted performance audit related to SLA/SLO compliance and
consistency
. Charged with the Continuous Improvement Evaluation of related core
processes
. Evaluated IT systems and tools for accuracy to record/track/report,
along with capacity to interface with required client systems and
tools
. Conducted facilitated workshops and conferences to engage stakeholders
and validate program quality and highlight opportunities
. Performed risk assessment and provided related management strategies
. Constructed Action Plan to target conclusions of related root cause
analysis and enable implementation of defined solution(s)
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Christopher W. Elkins
EXPERIENCE
Hewlett-Packard
ITO Service Delivery Consultant - Bank of America
2011 - 2012
. Introduced Lean Sigma methodology to analyze process variation
. Designed "As-Is", Transitional and "To-Be" models representing Request
Management to enable account standardization efforts
. Integrated HP Request Management process model into BoA Project
Lifecycle process - creating an "end to end" process path across
organizational boundaries
. Produced a Context/Venn diagram model to highlight linkages and align
issue resolution with corresponding account segments
. Fostered customer relationships with identified decision makers to
drive efficiency and quality improvements within the account
environment
. Conducted facilitated workshops and conferences to engage stakeholders
and elevate program visibility
. Served an advisory role with regards to IT system support and upgrades
. Established training standards and metrics
. Responsible for design and strategic planning of pilot phase and
global rollout of new organizational processes and methodologies
Oakland University
Business Intelligence & Data Mining Certification
2010
. University Certification Program
. 3 month classroom experience
. 6 month internship
. Conducted through a multi-million dollar fundraising organization
. Objective was to provide an enhanced level of Decision Making Support
. Deliverable was the development of a proof of concept, (fully
functional) - "Dashboard"
. Developed with HiQube application software
. Demonstrated to the organizational board for review and consideration
B2B Resource
Business Management Consultant
2009 - 2010
. Developed strategic business plan
. Designed operational process models
. Identified, defined and documented Key Performance Indicators (KPI),
to manage operations and support business objectives
. Implemented the use of "dashboard" application to monitor and analyze
performance based on KPI's
. Established an accounting structure combined with the implementation
of accounting software
. Produced organizational policy and procedure documentation in support
of ASQ certification and quality initiatives
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Christopher W. Elkins
EXPERIENCE
Archdiocese of Detroit
Business Management Consultant
2002 - 2009
. Responsible for Business and Administrative Operations
. Introduced the use of Key Performance Indicators (KPI), to manage
operations and promoted efficiency
. Initiated the use of "dashboards" to track, analyze and report on
KPI's
. Implemented decision making methodologies to promote informed
decisions by councils and commissions supported by data
. Designed and implemented a reorganization strategy to improve
operational and financial performance
. Merged four separate entities consolidating Administrative, Service
and IT operations
. Delivered a "To-Be" state, that would be defined by a single
organization, able to reduce their fixed cost structure, have a more
efficient, leveraged workforce and allow for greater coordination and
control of the four distinct campuses
Spherion
Sr. Consultant
2001 - 2002
. Project Manager for an engagement with a large automotive OEM
. Responsible for a pilot implementation of a workflow engine
application
. Managed a team, virtual in nature, with on site technical solutions
groups as well as remote location groups
. Developed a Communication Matrix in support of the change enablement
plan for the project
. Produced IT integration modeling map
. Audited and documented business requirements as input to technical
groups
. Refined and documented metrics and benchmarks
. Ensured that documentation met industry quality standards
. Responsible for presentations and updates
. Conducted facilitation of workshops with subject matter experts
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Christopher W. Elkins
EXPERIENCE
Electronic Data Systems
Sr. Consultant
1997 - 2001
. Consultant on both the Operations and IT side of organizations
. Project scope(s) in most cases were large, often global in impact or
nature
. Area(s) of focus were varied based on engagement and customers, such
as, OEM's, Non-Automotive or internal EDS projects...
o From supporting an engineering client for widespread application
of Six Sigma, along with Standardized Work Development
o Enhancement of corporate IT systems to increase system
integration, functionality and cost reductions
o Reengineering a corporate Succession and Progression process for
an organization's Human Resource department
o To defining, modeling and mapping an entire organization's core
processes
. Team Leader on engagements
. Responsible for project management
. Performance of presentations and updates
. Conducted facilitation of workshops with subject matter experts
. Charged with the creation and conducting of training
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Christopher W. Elkins
EDUCATION
. B.S., Accounting, Oakland University
. B.A., Political Science, Oakland University
. Legal Studies, DePaul University
PROFESSIONAL CERTIFICATION
. Lean Sigma Green Belt Certification, Hewlett Packard
. Business Intelligence & Data Mining, Oakland University
. Business Process Reengineering, Michael Hammer Institute
. Six Sigma Leadership, Six Sigma Qualtec
. GM Manufacturing, General Motors
PROFESSIONAL ASSOCIATIONS
. Association of Business Process Management Professionals
. International Institute of Business Analysis
. ACM SIG Knowledge Discovery & Data Mining
Tools of the Trade
. ProVision
. Process Sourcerer
. PMI
. Visio
. Minitab
. XLMiner
. JMP/SAS
. SPSS
. Xmind
. HiQube
. WebFOCUS
. QlikView
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