Customer Service Sales Representative
Resume:
Eniola Albi
Dolton, IL *****
**********@*****.***
Objective:
To work with a progressive organization where my skills can be utilized
Education:
Job Corps Center
Grand Rapids, MI
Business/GED certificate
Employment:
Ranstand, Waukegan, IL
Help Desk Analyst 2013-
.Triage/troubleshoot/diagnose/resolve incidents through use of experience,
available documentation and tools.
.Document all relevant data on issue unable to resolve (including incident
specifics and any actions taken to attempt to resolve) and escalate to
appropriate Service Desk or support team.
.Triage outage assessed as being critical/high priority and follow
procedures to escalate the incident to the Critical Response Team.
.Communicate any current outage/critical incident status to callers and, if
new information/symptoms reported, communicate to the tactical response
unit to update team on technical bridge.
.Participate in continuous process improvement activities, making
recommendations whenever possible.
.Participate in project work
.Comply with HIPAA, diversity principles, corporate integrity, compliance
program policies and other applicable corporate and departmental policies.
T-Mobile Augusta, GA
Customer Service and Sales Representative, 2012-2013
1. Resolve a variety of customer inquiries such as technical and billing
questions
2. Solve problems independently and make decisions that you consider to
be in the customer's best interest
3. Interact with other departments to resolve customer issues or provide
additional services
Teleperformance Shreveport, LA
Advanced Technical Support Rep, 2011-2012
1. Provides inbound telephone support via a proprietary computer system
to customers experiencing technical difficulties and equipment
problems in order to reduce service calls and improve customer
satisfaction
2. Assist customers with new activations of their devices, troubleshoot
internet issues, dropped calls, any network issues affecting their
devices
3. Assist in other departments as needed (i.e. making payments, adjusting
bills, explanation of bills)
AT&T Shreveport, LA
Customer Assistant, 2009-2011
1. Provides inbound telephone support via a proprietary computer system
to customers experiencing technical difficulties and equipment
problems in order to reduce service calls and improve customer
satisfaction
2. Assist customers with registration, email creation, DSL physical line
signal testing, modem/filter set-up
3. Interact with other departments to resolve customer issues or provide
additional services
Computer Skills:
1. Microsoft Word 2010 Windows 7 Professional
2. Microsoft Excel 2010
3. Microsoft Outlook 2010
References Available upon request
Contact this candidate