Customer Service Administrative Assistant
Resume:
Kyle Jackson
Kanata, Ontario
*********@*****.***
PROFILE
Hard working, detail oriented individual who has successfully built client
relations in previous positions. Has managed multiple tasks when delivering
a new program to the local community which saw over 50 inquiries in the
first month. Successfully completed a Bachelor of Arts, Honours degree with
a major in Applied Economics and minor in Psychology. Has provided
exceptional customer service in a variety of settings with the most recent
being in the insurance industry. Currently has Reliability Status with a
Secret Security Clearance in progress.
EDUCATION
Bachelor of Arts Honours, Economics
2008 - 2013
Carleton University, Ottawa, Ontario
- Major: Applied Economics
- Minor: Psychology
EMPLOYMENT HISTORY
Claims Content Valuation Analyst
InPro Claims Services, Ottawa, Ontario
2013 - Present
- Investigate property claims in a timely and respectful manner through
communication with the customer, appraisers, adjusters and any other
related parties.
- Conducting research on appropriate vendors and items efficiently and
accurately.
- Preparing reports in a detailed manner using Microsoft Excel, as well
as InPro's software ClaimsLogic.
- Adapting to changing priorities to ensure claims are completed
precisely and meticulously, which allows the insured a prompt
turnaround time.
Business Development Coordinator
Valley Heartland Community Futures Development Corporation, Smiths Falls,
Ontario 2013
- Helped coordinate and deliver a new program that targeted women
entrepreneurs in the Lanark and North Leeds area.
- Designed program applications and created an in-take process.
- Administered a community loan fund that was targeted at developing
women entrepreneurs and the community as a whole.
- Coordinated two Steering Committee's that helped attract women
entrepreneurs from their targeted community.
- Created and maintained a program participant database, ensuring up to
date information.
- Processed Eastern Ontario Development Program applications that were
presented to a board of directors.
Kyle Jackson, continued
Administrative Assistant
State Farm Insurance, Brockville, Ontario
2013
- Regularly maintained customer databases to ensure up to date
information.
- Responded to business inquiries regarding quotes in an accurate and
timely manner.
- Processed client payments, as well as made collection calls to ensure
payments were received on time.
- Consultative selling (including up-selling) of a variety of insurance
products that would increase the overall sale for the company.
SKILLS AND ABILITIES
Communication and Interpersonal Skills
- Effectively wrote research findings into a report, which was then
presented to classmates and professors that resulted in high grades.
- Responded timely, effective, and clear to business e-mail, as well as
returning phone calls in a prompt, efficient manner to provide
excellent customer service.
- Provided exceptional customer service in past positions that increased
the overall sales of the company.
- Consistently met and surpassed weekly sales and promotional targets.
- Accurately advised a team of classmates regarding research topics,
which allowed the team to collaborate efficiently to gather data,
ideas, while meeting required deadlines.
- Effectively demonstrated conflict resolution and problem solving
skills when resolving client issues in a timely and respectable
manner.
Technical Skills and Knowledge
- Advanced knowledge of Microsoft Office software, including word
processing, spreadsheets, data entry and internet usage. Successfully
used each of these programs to prepare assignments and projects which
resulted in high grades.
- Researched a variety of topics that included gathering extensive data,
properly analyzing and reporting findings into a research paper.
- Conducted data analysis on such programs as STATA, Shazam, as well as
Excel.
- Accurately re-created outdated blueprints with AutoCAD to allow for
proper usage.
- Developed, designed and maintained websites dealing with a variety of
subject matter.
- Accurately and efficiently gathered and input data, which allowed me
to generate graphs, or reports when completing research assignments.
Analytical and Organizational Skills
- Planned and prioritized multiple tasks while collecting data,
verifying accuracy over a number of sources, which resulted in proper
analysis.
- Reviewed and processed micro loan applications for consideration
- Surveyed large amounts of data, allowing myself or members of a team
to properly conduct trend analysis, which was then reported through a
research paper or a number of assignments, all resulting in high
grades.
- Coordinated and managed a team of individuals while delegating a
variety of responsibilities to ensure effective use at a team level.
- Developed and helped facilitate workshops for women entrepreneurs
designed to help build specific skills relating to various business
practices.
***References Available Upon Request***
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