Sales Representative Customer Service

RICHELLE ASADON CRUZ

#*** **** **., ****. *******, City of Malolos, Bulacan

MOBILE: +639********* EMAIL:

********.******@*****.***

OBJECTIVES

• To obtain a position where I can make use of my experience in an office environment, my aptitude to

adapt and learn rapidly and my capability to work well with others.

• Looking for an opening in an association in which my understanding and skills will be extra developed

to be globally spirited in the Information Technology industry.

EDUCATION

Bachelor of Science in Information Technology

2010 – 2014

Bulacan State University

City of Malolos, Bulacan, Philippines

Bachelor of Science in Information Technology

2003 – 2004

Batangas State University

Bucana, Nasugbu, Batangas, Philippines

Marcelo H. del Pilar High School

1999 – 2003

Sta Isabel, City of Malolos, Bulacan

Gen. Isidoro Torres Memorial Elementary School

1992 – 1999

Matimbo, City of alolos, Bulacan

WORKING

EXPERIENCE

• Handling credit card purchasing transactions

• Maintaining and developing relationships with existing customers via telephone calls.

• Acting as a contact between a company and its existing and potential clients

• Negotiating the terms of an agreement and closing sale.

Artlets Business Solutions, Inc. Customer Service Representative

West Avenue, Phil Am, Quezon City

March 2009 – April 2010

Point of Sales functions

•

Performed cash handling transactions

•

Compute and record totals of transactions.

•

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and

•

that there is adequate change.

Receive payment by cash, check, credit cards, vouchers, or automatic debits.

•

Request information or assistance using paging systems.

•

Resolve customer complaints.

•

Sort, count, and wrap currency and coins.

•

•

Manila Southern Associates, Inc. Cashier

SM Marilao Department Store

Ibayo, Marilao, Bulacan

September 2008 – January 2009

• Selling products and meeting customer’s

needs.

• Resolves customer complaints by investigating problems; developing solutions; preparing

reports; making recommendations to management.

JP Jr. Watch Sales Representative

SM Marilao Department Store

Ibayo, Marilao, Bulacan

December 2007 – May 2008

Marubishi Manufacturing Industries, Inc. Sales Representative

• Selling products and meeting customer’s

needs.

• Resolves customer complaints by investigating problems; developing solutions; preparing

reports; making recommendations to management.

Metro Gaisano Department Store

Angeles, Pampanga

June – November 2007

CASUAL

EMPLOYMENT

TELUS International Philippines, Inc. On the Job Trainee (500 hours)

• Maintains human resources records by maintaining applications, resumes and applicant logs.

• Enrolls new employees by issuing forms and applications; verifying completion.

• Obtains and orients temporary help by forwarding requirements and criteria to temporary

services; providing information and directions.

Human Resources – Talent Acquisition

and Retention Department

TELUS House, Araneta Center, Quezon City

June 12, 2013 – August 30, 2013

Student Assistant (4 hours per day)

Bulacan State University

• Adding new student information into the student billing system.

• Clerical audit of documents as directed.

• Data entry of faculty/staff monthly income

Accounting Department

Guinhawa, City of Malolos, Bulacan

January – March 2011

Student/ Radio Jock (15 hours per week)

Batangas State University

• Sharing educational information to the listeners

• Reading dissertations on air.

• Playing requested songs and playlist on air.

SU 104 University Radio Station

Bucana, Nasugbu, Batangas

November 2003 – March 2004

TECHNICAL SKILLS

Programming and Mark up Languages Noteworthy

• SQL, Visual Basic 6, HTML, PHP, CSS, Python

Operating System, Applications and SDKs

• Windows Operating System

• MySQL, phpMyAdmin, Eclipes IDE, Netbeans IDE, Adobe Photoshop, Adobe Flash,

Dreamweaver, Microsoft Access, Excel, Powerpoint and Word

SEMINARS

ATTENDED

IT Congress 2011

Valencia Hall, Bulacan State University, City of Malolos, Bulacan

December 9, 2011

IT Symposium

Valencia Hall, Bulacan State University, City of Malolos, Bulacan

March 20, 2012

Y4IT

UP Bahay ng Alumni, University of the Philippines, Diliman, Quezon City

September 12, 2012

IT Congress 2013

Valencia Hall, Bulacan State University, City of Malolos, Bulacan

January 24, 2013

Seminar on Cloud Computing and IT Trends

Venus Parkview Hotel, Baguio City

February 11, 2013

Pushing IT to the Max: An Introduction for Character Animation and Techniques

Using Autodesk 3D Max

CICT Bldg, Bulacan State University, City of Malolos, Bulacan

February 16, 2013

Advance Web Development Using JQuery

CICT Bldg, Bulacan State University, City of Malolos, Bulacan

February 22, 2013

PERSONAL DETAILS

Date of Birth: May 24, 1986

Place of Birth: Rodriguez, Rizal

Marital Status: Single

Female

Gender:

Nationality: Filipino

Catholic

Religion:

Languages Known: English, Filipino

REFERENCES

Prof. Jaime P . Pulumbarit

College Dean

College of Information and Communications Technology

Contact No: (044-***-****

Ms. Eunice B. Custodio

Coordinator

College of Information and Communications Technology

Contact No: 093********

Ms. Raquel C. Adriano

Department Head – BSIT Program

College of Information and Communications Technology

Contact No: 092********

I hereby declare that the above written particulars are true to the best of my knowledge and belief.

RICHELLE ASADON CRUZ

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