Manager Customer Service
Resume:
David Willis *** Bomar Street
Brandon,
Mississippi 39042
*********@*****.***
Objective: To obtain a position where I can maximize my multilayer of
management skills, quality assurance, product and process development,
training experience, customer service, and a successful record of
accomplishment
Education: National American University
Major: Master in Management
Graduation Date: March 22, 2010
National American University, Rapid City, SD.
Education: National American University
Bachelors degree in Applied Management.
Major: Management with emphasis in Business.
Graduation Date: August 18, 2008
National American University, Rapid City, SD.
Education: Central Texas University
Associate Degree in General Studies
Major: General Studies
Graduation Date: May 21, 2001
Central Texas College, Killeen, Texas
Skills: * Proficient with Microsoft Word, Excel, Access and PowerPoint.
* Proficient with TMW, Lotus Notes and the Mainframe.
* Class A Commercial Driver License with all endorsements.
* Excellent written and oral communication skills.
* Proficient with CAD
* Strong human relations skills, organized and efficient
*Forklift Certified Experience
*Kronos Payroll, Quickbooks and ERP Systems
* Six Sigma (Green Belt)
Experience: Plant Manager June 2010 to October
2013
Johnson Metal Company Austin, TX
78644
Develop, maintain, and motivate an effective Lean principle
organization as an active change agent. Direct the production
operation and associated activities, maintaining competitive, on-time
deliveries of machines, parts and supplies, while maintaining and/or
improving manufacturing quality and efficiencies using Lean based
concepts. Ensure that field personal is in compliance OSHA. Work with
Human Resource staff on employee relations, job postings, recruiting,
etc. Direct manufacturing improvement and maintenance activities
ensuring a safe workplace and compliance with applicable governmental
laws and regulations. Utilize lean manufacturing methodologies to
identify and eliminate waste, improve customer satisfaction, and
manage performance measurement systems to track actual performance.
Prepare budget and adhere to authorized budgets. Be aware of and take
advantage of opportunities for savings. Develop and complete action
plans toward the accomplishment of the goals and objectives of the
Company's Business Plan. Be a key driver of change supporting
leadership decisions by communicating changes and helping employees
learn, understand, adjust and grow with the company's Lean approach.
Experience: Operations Manager March 2005 to May 2010
Stellar Plastics
Austin, TX 78745
Coordinate and supervise the daily activities of business support,
technical or production staff in an assigned area. Keep up with daily
reports, employee evaluation, keep up with personal and safety files,
and work hand in hand with corporate, HR and warehouse management. On
a daily basis set priorities for the team to meet and ensure task
completion; coordinates work activities with other supervisors. In-
depth knowledge of work processes and tools within own area. Solve
standard and non-standard problems within own area. Direct and manage
a team of 100 plus employees. Deliver a safe, efficient and high
quality production work environment. Work with Production Supervisors
to reduce mechanical and quality failures. Provide input to the
leadership group in regards to technological improvements in all areas
for continual improvement. Implement automation and process control
projects, where necessary, to improve product quality and personnel
safety. Oversee the purchase of critical supplies, materials and
equipment to allow for intended production efficiency. Provide
performance feedback, counseling, coaching and training to the team.
Communication and monitor KPI targets and performance within the
department.
Experience: Warehouse/Transportation Manager March 1987 to January 2005
United States Army
Fort Eustis, VA 23604
Supervised and coordinate activities of workers engaged in
loading and
unloading incoming and outgoing freight at rail stations.
Determine the number of workers and the equipment required to load or
unload freight. This was done by the information obtained from the
waybills, other shipping records and personal experience.
Supervised and coordinate activities of 100 workers engaged in
receiving, transporting, stacking, order filling, shipping, and
maintaining stock records in the warehouse. Analyze the demand for
supplies and forecast future needs. Direct personnel who receive,
inventory, store, and issue supplies and equipment. Manage the
inspection, shipping, handling, and packaging of supplies and
equipment. Direct the preparation of reports and records. Evaluate
bids and proposals submitted by potential suppliers. Study and
establish ways to use space and distribute supplies efficiently.
Served as a driver instructor
for three years at Fort Leonard Wood, Mo.
Awards * numerous military awards, medals, citations.
Received * honorable discharge for 18 years service with United States
Army.
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