Customer Service Representative

Carlie R. Burgess

***** ***** **** ***., *********, OH

Cell 216-***-**** or Home 216-***-**** **************@******.***

Career Goals: Customer service

Dynamic and results-oriented professional with eight years of cash management

experience maintaining managing and organizing the cash within Dave’s

Supermarket. Expert in establishing accounting functions systems best practices,

automatic processes, cost-reduction initiatives and lasting business relationships.

Education

Cuyahoga Community College – Eastern Campus Cleveland, OH

Major: Associate of Applied Business Degree Graduation Date: December 2015

Work Experience

Dave’s Supermarket, Customer Service Representative, Cleveland Hts., OH 2007 to present

Head cashier responsible for cash management, monitor and oversee the work of the team on a day-to-day basis.

Assign the work to the team making decisions on various daily workload demands. Handle more complex customer

problems and inquires, provide on the job training to employees. Resolve daily conflict or simple disciplinary actions

such as attendance problems. Any reoccurring or progressive disciplinary actions are brought to the attention of the

Supervisor and handled by the supervisor.

• Provide exceptional customer service to all patrons who enter the store

• Accept cash, checks wire transfer, or credit card payments and completes check and credit card

• Process Western Union and Ohio Lottery transactions

• Assist with routine audit validates cashiers cashbox for accuracy at the end of the business day

• Prepares payment vouchers, receipts, deposit slips, and related documents which record cash

transactions.

• Responds to complex customer inquiries and customer issues which have been escalated

• Balances cashiers at the end of the shift, makes adjustments as needed, and prepares the bank

deposit for pick up the next day.

• Assist customer service manager with various operational job duties.

Kohl’s Department Store Customer Service Representative Macedonia, OH 2012&2013(Seasonal)

Mr. Chicken Customer Service Representative Bedford, OH 2006- 2007

Tops Supermarket Customer Service Representative University Hts., OH 2005- 2006

Volunteer History

Cleveland Food Bank Volunteer Cleveland, OH 2011-2013

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