Project Management

WILLIAM B. HITCHCOCK

214-***-**** • ********@*****.***

http://www.linkedin.com/in/wildbillhitchcock

http://Hitch.Quik360.com

Senior PMO, Project, Program Management

HIGHLIGHTS

• 6+ Years PMO Creation / Management • 6+ Years IT Governance

• 14+ Years IT Operations • 15+ Years IT Infrastructure

• 14+ Years Change Management • 15+ Years Relationship Management

• 15+ Years Project / Portfolio Management • 15+ Years Application Development

• 14+ Years Team Building / Development • 15+ Years P&L Management

• Bachelor of Arts Univ. of Texas – Austin • $5MM+ Budgets

• Active TOP SECRET security clearance • PMP (2001)

• Certified Professional Scrum Master • Six Sigma White Belt

TOOLS, TECHNOLOGIES AND ENVIRONMENTS

• .NET • Mainframe

• Adobe Acrobat • Monarch

• Adobe Edge Animate • MS Access

• Adobe Muse • MS Exchange

• Adobe Photoshop • MS Excel

• Adobe Premier • MS Outlook

• Apache Tomcat • MS Publisher

• AS400 • MS Visio

•C • MS PowerPoint

• C# • MS Project

• Cisco • MS SharePoint

• Clarity • MS Word

• Cobol • Oracle

• Crystal Reports • PlanView

• Documentum • PC Hardware

• DOS Command Line, Batch • Rational Unified Process

• Great Plains • SQL Server (2000 – 2012)

• HTML • QuickBooks

• HTML5 • Unix

• IIS • Visual Studio (VB & VBA & C#)

• Java • WebLogic

• Javascript • WebMethods

• FTP • Windows (3.x – 8.1)

• Linux • Windows Server

WORK EXPERIENCE

Sr. PMO Consultant

TRINITY INDUSTRIES, INC. (via Genesis10)

$3.8B Heavy Manufacturing

6/1/2013 – 12/13/2013 (Project completion)

Dallas, Texas

Accomplishments:

• Established new Enterprise IT PMO.

• Implemented and populated Enterprise-wide PMO SharePoint site.

• Created and documented comprehensive Governance Model for PMO.

• Crafted PMO Organizational Structure.

• Created / collaborated project management standards, templates, job aids.

• Created and implemented “Cradle-to-Grave” project tracking and KPIs.

Principal

HITCHCOCK COMPUTING (Independent Consultant)

Ongoing Consultancy

Dallas, Texas

Accomplishments:

• To Serve Man, Inc. – Created technology base for proprietary “2nd Screen” initiative for

use during worldwide television broadcast of 2014 World Cup.

• To Serve Man, Inc. – Conducted feasibility study and POC to Adobe on OEM

proprietary system involving motion graphics.

• CrossRoads Advisory Group, Inc. – Completely overhauled website for consumer

audience relevance and SEO.

• Completed Scrum Master Training and Certification.

• Oversaw technical creation and process establishment for startup, QRkky.com.

• Oversaw technical creation and process establishment for startup, Quik360.com.

Sr. Manager, Project Management Office (IT PMO)

ONCOR, INC. (Via CCCi, Inc.)

$966MM Electric Delivery Utility

4/1/2012 – 6/30/2012

Dallas, Texas

Accomplishments:

• Implemented SharePoint and Planview tools, connecting ~900 resources.

• Guided creation and implementation of over 50 standardized project artifacts and

templates. Conducted detailed reviews and editing.

• Worked with partner (~500 active resources) to reduce their systemic issue count from

over 40 to less than 10 by devising and implementing appropriate governance

processes.

• Personally created key governance charters, roles, structure, processes, metrics and

responsibilities.

• Personally created and instituted demand management processes.

• Initiated and conducted review and update of all PMO templates and governance

artifacts. Identified gaps and saw that they were filled.

• Created Executive Dashboard for Key Performance Indicators (KPI), keeping

management abreast of success of PMO strategic initiatives.

Sr. Manager, Enterprise Project Management Office (EPMO)

7-ELEVEN, INC.

$76B (Worldwide) Retailer of Convenience

6/15/2008 – 3/31/2012

Dallas, Texas

Accomplishments:

• Personally responsible for establish maintenance and review of all EPMO

processes, templates, job aids and governance artifacts.

• Creator and implementer of Agile amendments to SDLC.

• Achieved project portfolio 100% on time and 100% at or under budget.

• Personal customer satisfaction rating of 9.7 among both and IT and business

constituencies.

• Master MS Project templates for five distinct types of projects.

• Created, maintained and oversaw Operations PMO demand management

processes and execution, including financials.

• Created and maintained governance charters, processes and responsibilities.

• Achieved 100% approval for all funding requests upon first presentation to C-level.

• Accountability for, and deep immersion in creation of Enterprise SharePoint

implementation, reaching across all business units of the enterprise. 40,000 plus

users. Personally wrote Charter, Governance Manual and Cross-matrixed

governance organizational structure.

President

MYWEBSENTRY.COM, INC., DALLAS, TX

Smartphone – based surveillance

8/1/2006 – 6/15/2008

Dallas, Texas

Accomplishments:

• Designed and developed highly portable remote real-time surveillance for use on

mobile phones.

• Designed and created e-commerce website scaled to accommodate 200

simultaneous users, using Visual Studio 2005 (C#, VB, SQL Server, IIS).

Consultant

FEDEX OFFICE (VIA COOK SYSTEMS INTERNATIONAL

Retail Shipping and office services

10/1/2006 - 12/31/2006

Dallas, Texas

Accomplishments:

• Conducted needs assessment; analyzed current infrastructure.

• Developed technology solutions and recommendations to C-level executives.

• Completed 2 months ahead of schedule.

Director, Core Services Project Management:

KBM GROUP

Global knowledge-based marketing solutions

10/1/2005 – 9/30/2006

Dallas, Texas

Accomplishments:

• Authored company’s first SDLC.

• Authored MS Project management template.

• Created KPI’s to track project progress and measure success.

• Monitored ~10 projects simultaneously.

• Developed policies / procedures governance on risk management, project lifecycle

Established company’s first Project Management Office (PMO).

• methodology, quality processes, resource metrics and efficiency measurements.

• Mentored and developed 5 technical leads.

Director of Operations, Central U.S.

eFORCE

Boutique IT consulting.

10/15/2000 – 9/30/2005

Dallas, Texas

Accomplishments:

• Saved failing projects outside assigned region; rebuilt and nurtured client

relationships and successfully turned around projects.

• Served as Subject Matter Expert on Offshore / Blended Project Management; also

on Rational Unified Process.

• Personally managed numerous initiatives worldwide, on either a project or program

basis:

K-FORCE 1996 – 2000

National staffing and recruiting.

• IT Program/Project Manager.

• IT Manager of Quality Assurance and Technical Support.

• IT Consultant.

EDUCATION

University of Texas at Austin, Austin, Texas

Bachelor of Arts, Liberal Arts.

USAF Officer Training School, Lackland AFB, TX (Separation Rank: Captain)

Distinguished Graduate.

CERTIFICATION

PMI Certified Project Management Professional (PMP), March 2001.

Certified Scrum Master, February 2014

Six Sigma White Belt, February 2014

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